Zendesk vs SAP Sales Cloud Reviews & Pricing In 2025

Want to know if Zendesk or SAP Sales Cloud is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs SAP Sales Cloud Reviews

	Zendesk	SAP Sales Cloud
Trustpilot Rating	1.7	2.9
Number of Trustpilot Reviews	514	4
iPhone App Rating	4.5	5
Number of iPhone App Reviews	3,900	3
Android App Rating	3.5	4.2
Number of Android App Reviews	7,550	5

Sources

Zendesk vs SAP Sales Cloud Pricing

	Zendesk	SAP Sales Cloud
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	30 day
Cheapest Plan Name	Suite Team	Standard
Cheapest Plan Cost Per Month	$115	Not Listed
Mid Priced Plan Name	Suite Growth	NA
Mid Priced Plan Cost Per Month	$115	Not Listed
Top Plan Name	Suite Professional	NA
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs SAP Sales Cloud Features

Zendesk Suite Team vs SAP Sales Cloud Standard

Zendesk Suite Team

SAP Sales Cloud Standard

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

Guided selling
Intelligent forecasting
Pipeline manager
Pipeline flow
Omnichannel engagement
Intelligent prioritization
Optimized user experience
Dynamic sales journeys
Sales campaigns
360-degree account insights
Interactive analytics
Performance-focused dashboards
Unified platform
Scalable selling
Engagement automation
Deep integration
Visit planning
Dynamic task surveys
Perfect store progression
Unified visit planning
Data-driven visit prioritization
Logistics optimization
Overlay routing

Zendesk Suite Growth vs SAP Sales Cloud NA

Zendesk Suite Growth

SAP Sales Cloud NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Zendesk Suite Professional vs SAP Sales Cloud NA

Zendesk Suite Professional

SAP Sales Cloud NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Zendesk vs SAP Sales Cloud Integrations

Zendesk	SAP Sales Cloud
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Microsoft Outlook Screendragon Inxmail 3CLogic Simplifier Mediafly In Mind Cloud Prosafety

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	SAP Sales Cloud
API	Yes	No
Outlook Integration	Yes	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	No
Invoicing	No	No
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	No
Customer Portal	Yes	No
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	No
ERP	No	Yes
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	No
Paypal & Payment Processing	Yes	No
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	Yes

Zendesk vs SAP Sales Cloud Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or SAP Sales Cloud have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	SAP Sales Cloud
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	Yes
Banks & Banking	Yes	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	Engineering page not found
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Doesn’t mention CRM for healthcare
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Doesn’t offer CRM for manufacturing
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Doesn’t include CRM on the professional services page
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	Yes
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	Yes
Travel Agents	No	Yes
Universities, College & Higher Education	Yes	Solution not CRM
Web Designers	No	No
Wholesalers & Distributors	No	Yes

Zendesk vs SAP Sales Cloud Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	SAP Sales Cloud Pros Unites data and sales process Actionable Analytics Effectively manages large volumes of lead and potential data
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	SAP Sales Cloud Cons Limited offline functionality User Interface Clunky and slow mobile app

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