10 Best CRMs For Freight Brokers & Forwarders

The table below shows a quick price comparison of all the Freight Brokers & Forwarders CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Freshsales	Free plan available then $11	21 day
Pipedrive	$24	14 day
ClickUp	Free plan available then $7	No trial available
Less Annoying CRM	$15	30 day
LocalCRM	Not stated	No trial available
Magaya	Not stated	No trial available
Shipthis	$89	30 day
Linbis	Not stated	No trial available
First Freight	$60	30 day

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. Salesforce

They offer an integrated transport CRM for freight and logistics businesses to aid with increasing customer loyalty.
It is designed to unite your teams and aid with delivering a consistent service to clients.
They provide the ability to deliver personalized customer experiences that can aid retention.
It supports the entire journey from quoting through to fulfilment with up-to-the-minute transparency.
The CRM gives you a 360-degree view of all your shippers and consignees so you can access key information about them quickly.
It supports you in targeting, attracting and acquiring customers and deepening your relationships with existing customers and shippers.
You can utilize the database to identify opportunities to increase your revenue through upselling and cross-selling.
It can be integrated with your existing systems to combine your data and provide a simplified view.
They provide analytics from your database which can aid you in making data-driven decisions.
Access a free 30-day trial of the software so that you can learn more about it.

Website: https://www.salesforce.com/uk/solutions/industries/transportation-hospitality/transport-and-logistics/

2. Freshsales

They claim to offer the best logistics CRM for transportation businesses that provide AI-powered transportation management services in their CRM.
It helps you to manage every stage of your sales process and gain greater visibility.
You can optimize your processes through the CRM to provide you with efficiencies and reduce manual activities.
It can capture your leads across omnichannel routes and streamline your lead management.
You can manage your whole customer lifecycle and track your logistics operations through the CRM.
It has a sales funnel function which helps manage your leads and aids with nurturing them using tools such as email, phone, chat and SMS.
The CRM offers advanced workflow capabilities with automated processes such as sales sequences and automated assignment of tasks to assist with productivity.
You can access analytics about your data to gain insights to monitor your performance and aid you in making data-driven decisions.
It can be integrated with your existing software so that your data remains up to date.
They offer a free plan for up to three users and a 21-day free trial of the software.

Website: https://www.freshworks.com/crm/industries/logistics/

3. Pipedrive

They offer CRM software for logistics companies like freight forwarders that aids them in increasing the visibility of processes.
The CRM can aid with enhancing your customer experience, improve your efficiency and speed of fulfilment.
It can assist you in structuring your data better so that you can gain insights that aid you in improving your operations.
You can optimize and streamline your workflows to create efficiencies across your business.
The CRM can aid you in managing your communications by sending personalized responses and follow-ups by email and chat so customers stay informed.
Your tracking details can be automatically updated throughout the journey to provide a transparent service.
It offers sales pipelines to manage your contracts so that you can have better visibility and control of them.
They provide a mobile app for remote access as well as enabling your drivers to record shipment signatures and share traffic updates.
The CRM provides customizable reports to help you gain insight into your data so you can understand your leads and revenue.
A free 14-day trial of the software is available so you can explore the CRM before committing to it.

Website: https://www.pipedrive.com/en/industries/logistics-crm

4. ClickUp

Offers a customized CRM system for freight brokers that can help streamline operations and nurture relationships.
It provides a centralized platform to manage your leads, shippers and carriers in one place so your teams have up-to-date records.
You can streamline your processes and workflows such as intake processes, organizing response data, sending quotes, scheduling pickups and creating tasks.
They provide sales pipelines to manage your leads and customer engagement activities in a visual representation.
It can capture your leads from a variety of sources, qualify them and prioritize follow-up based on potential value.
You can utilize the software to aid collaboration with brokers, dispatchers and team members to assist with coordination and speedy problem solving.
It enables you to view your accounts on List, Kanban Board, Table view and more to aid track and monitoring.
The CRM can be connected with over 1,000 tools to aid your productivity.
You can track your performance through the CRM by monitoring KPIs and revenue to aid you in making data-driven decisions.
They offer a free plan for personal use only which could be used to trial the software.

Website: https://clickup.com/features/crm/freight-brokers

5. Less Annoying

They offer a CRM that is customizable for freight brokers and can aid you in organizing your business.
It can help you to streamline your workflows, create efficiencies and enable you to focus on other activities.
They provide some key customizable features which are pipelines, groups and fields to make it fit your business better.
The CRM enables you to organize and segment your contacts so that you can target your leads and clients more effectively.
You can track your entire process and workflows through the pipelines so that nothing slips through the cracks.
The CRM can help you manage your tasks and produce a list of tasks every day to keep you on track.
You can integrate your calendar so that you can synchronize your appointments and tasks in one place.
They provide easy-to-use reporting facilities to help you track your leads and performance.
It can be integrated with all your favorite tools to enable you to manage all your operations.
Access a free 30-day trial of the CRM so you can see what the software has to offer.

Website: https://www.lessannoyingcrm.com/templates/freight-broker

6. LocalCRM

Offers a CRM system that is suitable for freight brokers and supports you in managing your customers and sales opportunities.
The CRM can be personalized to meet your requirements and they provide customization services.
They offer CRM solutions that enable you to build, nurture and grow your connections.
It helps you to organize and track your leads more effectively and efficiently.
You can automate your processes and reduce manual activities which includes contact management, lead tracking and task management.
It can be integrated with your calendar and email to support appointments and email marketing.
They provide an expert team to help set up your CRM and train your staff on how to use it.
The CRM provides data security protection that will keep your data safe.
It can be connected with your existing software to help you manage your operations.
They provide a powerful reporting engine that can produce reports such as marketing performance, sales activity and customer satisfaction.

Website: https://localcrm.com/5-best-crm-for-freight-brokers/

7. Magaya

They offer a CRM for freight forwarders that can help you convert leads and grow your pipeline.
It provides a single platform that centralizes all your contacts including your leads and accounts so you can manage them more effectively.
You can track all your customer interactions through the CRM and view your customer history to support your staff.
It supports you in running marketing campaigns so that you can maximize your opportunities and grow your business.
The CRM includes sales pipelines so you can have better visibility of your leads and sales activities.
You can monitor the progress of your quotes and accounts easily so that nothing gets missed.
The CRM helps you to manage your leads with the ability to qualify and rank your leads and provides messaging to communicate with them.
You can streamline your processes and tasks to reduce manual activities and make efficiencies.
They provide built-in dashboards and KPI reporting so that you can see key data about activities, leads and more.
You can book a personalized demo of the CRM so you can see what it can do.

Website: https://www.magaya.com/magaya-crm/

8. Shipthis

Offers a CRM tailored for freight forwarders that can streamline your processes and improve experiences.
You can automate and streamline your processes to create efficiencies and make fewer mistakes.
It provides a central repository of all your contact information and can store all your customer documents to help organize them.
The CRM stores all your customer interactions including emails, quotes and invoices so you have a complete picture of them.
They provide email integration which enables you to access customizable templates, automate emails and send reminders/alerts.
It also offers a full suite of tools which includes accounting, quote management, warehouse management, vendor and customer engagement portals.
They can support your quotation process by providing Customer Specific Charges so you can set special charges for customers so quotes will automatically pick it up.
It provides a dashboard with real-time access to data to help you track and view leads, quotes and emails.
You can monitor and measure your customer profitability through the Customer Performance Measurement System.
They offer a 30-day free trial of the CRM so you can learn more about it.

Website: https://www.shipthis.co/solutions/crm-freight-forwarders

9. Linbis

They offer a tailored CRM for freight forwarders that can assist with transforming your customer relationships and improve operational efficiency.
It can help you to streamline your operations to aid optimal efficiency.
The CRM collects information about customers so that you can deliver personalized services to them by aiding you in predicting and meeting demands.
You can access real-time information about your shipment statuses and customer preferences so that you can make informed decisions.
It can consolidate all communications in one place which includes emails, texts and calls.
They offer a web portal for clients that can be personalized and enable your clients to engage with you and access data.
You can upload, access and manage all your documents through the CRM and so can your clients on the portal.
It also provides inventory management tools to support you in your delivery.
You can integrate the CRM with your operations seamlessly to create efficiencies across your systems.
They provide actionable insights about your business that can aid you in managing your operations with real-time data analytics.

Website: https://www.linbis.com/crm/

10. First Freight

Offers a CRM that is built for freight forwarders and logistics providers that enable you to manage your contacts more effectively.
It is a cloud-based platform that enables you to access it from anywhere through a mobile device.
The CRM can support you in delivering services covering sea, air and rail.
It allows you to manage your companies, contacts, deals and activities in one place.
You can capture all the details about your freight including origin, destination, volumes, revenue and profit.
They provide sales stages to assist you in tracking your deals and these are easy to set up using drag-and-drop functionality.
The CRM enables you to track your progress, monitor performance and identify improvements.
It can be integrated with your tech stack to help you to deliver a seamless experience.
They offer reporting tools with detailed analysis to provide you with a snapshot of your sales activity and performance.
Access a 30-day free trial of the CRM so you can explore what the software can offer you.

Website: https://www.firstfreight.com/