16 Best CRMs For Restaurants - Switch On Business

The table below shows a quick price comparison of all the Restaurants CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Freshsales	Free plan available then $11	21 day
Pipedrive	$24	14 day
Monday.com	$15	14 day
Thryv	$199	14 day
ActiveCampaign	$19	14 day
ClickUp	Free plan available then $7	No trial available
EngageBay	Free plan available then $14.99	No trial available
Bitrix24	Free plan available then $61	15 day
Oracle NetSuite	Not stated	No trial available
Nextiva	$30.95	No trial available
Eat App	Free plan available then $49	14 day
Toast	Free plan available then $69	Free plan available
Sevenrooms	Not stated	No trial available
OpenTable	$149	30 day
Popmenu	Not stated	No trial available

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. Salesforce

They offer CRM software for restaurants that can help you transform your engagements with guests, employees and franchises.
It unifies your data so that all your teams can access the information to deliver a better customer experience.
You can personalize your marketing using the guest information you have collected.
Utilize AI to streamline your marketing across channels and add that personal touch.
You can grow relationships through effective marketing and improve loyalty by creating VIP guest experiences.
The CRM enables you to segment your audience and send messages to them at the right time.
You can design personalized guest journeys to improve engagement and conversions throughout the entire lifecycle.
Loyalty and reward schemes and campaigns can be set up to re-engage customers.
Access real-time insights and analytics about your marketing campaigns and channels.
Offers a 30-day free trial of the software to enable you to explore it further.

Website: https://www.salesforce.com/retail/restaurant-software/

2. Freshsales

Offers a CRM that is suitable for restaurants that can improve the customer experience.
It is designed to deliver a user-friendly restaurant experience and give businesses a 360-degree view of customer profiles.
The CRM enables you to personalize your communications with your customers and prospects.
It provides automated sales sequences and it can auto-enrich customer profiles to reduce manual work.
The CRM enables you to manage your omnichannel including email, phone, live chat, messenger and more.
They provide mobile and offline features to enable you to manage your business wherever you are.
It can aid collaboration with an integration with Slack to enable discussion between staff.
They provide analytics and feedback from customers to give you insights on your business and customers as well as enable sales forecasting.
They provide onboarding assistance and a dedicated account manager to help you customize the software for your needs.
A 21-day free trial is available to enable you to explore what it can offer.

Website: https://www.freshworks.com/crm/industries/restaurant/

3. Pipedrive

They offer a CRM for restaurants that can help you increase your profitability and grow your business.
It centralizes your database so you can get to know your customers better and turn them into loyal customers.
You can automate engagement activities such as drip campaigns which reduces admin tasks.
They provide workflows that can streamline your processes and save time.
You can create email campaigns using attractive templates that can help you to engage your customers.
It can assist you in filtering and segmenting your lists to aid targeting.
The CRM can also send follow-up emails, add guest information and set reminders.
You can access real-time insights on your customer behavior, get on-demand campaign engagement reports and track key metrics to help with forecasting.
It can be integrated with your favorite tools and apps from their Marketplace to extend the CRM capabilities.
They offer a 14-day free trial of the CRM so you can explore the software.

Website: https://www.pipedrive.com/en/industries/crm-for-restaurants

4. Monday.com

They claim to offer the top CRM for restaurants which can help keep your customers loyal.
It is an easy-to-use and customizable CRM that brings all your customer data together in one place including order history, birthdays, allergies and more.
The CRM enables you to create personalized customer experiences to engage them and bring in more business.
They provide automation to save time such as follow-ups, reminders and notices.
The CRM has a drag-and-drop functionality and visual boards to make it easy to customize it to your needs.
It can store all your online and phone reservations.
The CRM enables you to track your customers and monitor your relationships.
They provide a dashboard that enables you to see all the important information and gain insights to make informed decisions.
You can integrate your favorite tools into the platform to coordinate more of your business.
Access the 14-day free trial to see what the CRM can offer.

Website: https://monday.com/s/crm-software-for-restaurants

5. Thryv

Offers all-in-one software that is built for restaurant businesses to assist them in managing their business better.
It can help you manage your staff schedules and synchronize with calendars for availability, schedule shifts and manage capacity.
The event system can used to accept online reservations, create special events and book large parties.
They provide online reputation management software to keep you up to date with your ratings and reviews as well as respond quickly to them.
It can enable you to promote your offers across social media to attract more visitors.
You can send personalized text and email reservation confirmations, follow-up and chat feature for questions.
The CRM can automate tasks and organize your data more effectively by allowing you to filter and tag your contacts for better targeting.
It can provide insights into your business and customers to help you plan and make decisions.
You can integrate it with apps that you use daily to increase its functionality.
A 14-day free trial and demo are available to let you see more about the software.

Website: https://www.thryv.com/industries/restaurant-services/

6. ActiveCampaign

They offer a platform that caters for the travel and hospitality businesses and assists you in building the best customer experience.
It provides automation to improve your customer journey and booking process to reduce tedious tasks.
They can help you to streamline your marketing workflows and assist with driving results and simplifying your back-end processes.
You can personalize your marketing campaigns to make them more engaging.
It can automate emails and texts such as reminders, send promotions, gather feedback and respond to queries.
The software can help you segment your contacts for campaigns and connect with customers across channels including email, SMS, social media and more.
You can track all of your opportunities through the pipeline and the entire journey.
It includes analytics and reporting that provide insights about your business, customers and campaigns.
They provide over 900 app integrations in their marketplace to connect to other apps.
Offers a 14-day free trial when you sign up with an email address.

Website: https://www.activecampaign.com/industry/travel-and-hospitality

7. ClickUp

Offers CRM software for restaurants that is customizable to meet your business needs.
It provides a centralized database to store your customer data so you can personalize your interactions and data including customer preferences, dietary restrictions and special occasions.
You can run campaigns and email marketing including promotions, special offers, reservation reminders and feedback requests.
The CRM can track all your interactions with customers so you can create loyalty.
It provides customer behavior analysis to enable you to see trends such as what are popular menu items and peak dining times so you can tailor your offerings.
The CRM provides customer segmentation so you can create targeted marketing campaigns and loyalty programs.
You can manage your leads and customers using sales pipelines and flexible views.
It enables you to track and manage your contacts using List, Kanban Board, Table View and more.
They provide a variety of dashboard widgets to allow you to monitor your performance and forecast sales.
They offer a free plan for personal use only which you could use for a trial of the software.

Website: https://clickup.com/features/crm/restaurants

8. EngageBay

They offer a CRM for restaurants that is designed to help you grow relationships with customers and grow your business.
It provides a comprehensive suite of tools that enables you to manage your customers and marketing.
You can collect customer information to help you segment them into lists for more focused targeting.
They provide visibility of your customers through the sales pipeline.
You can streamline and automate your business tasks to reduce repetitiveness and improve your processes.
It can assist with lead generation and help you to qualify the leads based on demographics and behaviors.
They support digital marketing campaigns across all social media platforms and enable you to post updates from the CRM.
It can also manage online food ordering with an ecommerce store integration.
You can track and manage your leads and customers with real-time information to aid you with decision-making.
They offer a free plan for up to 15 users and 250 contacts that could be used to trial the software.

Website: https://www.engagebay.com/blog/what-is-restaurant-crm/

9. Bitrix24

Offers an AI-driven marketing suite for restaurants that can be integrated with your business processes.
It provides a single platform that can manage your orders, run marketing campaigns and manage customer relations.
The software can aid with generating leads from web forms, PPC ads and social media.
It can assist with converting leads and moving them through your sales pipeline using customizable rules and triggers.
You can segment your customers into lists to run targeted campaigns.
It can also help you to track your team and their working hours to assist with payroll.
They can enable you to have live chat facilities on your website and have a chatbot for quick replies.
It can assist you with takeout and delivery orders, accepting payments and tracking deliveries.
You can integrate the platform with a range of apps available through their marketplace.
They offer a 15-day free trial and a free plan for unlimited users with 5GB storage.

Website: https://www.bitrix24.com/solutions/industry/restaurant.php

10. Oracle NetSuite

Offer a range of software for the restaurant and hospitality industry including a CRM.
They a unified software that can increase transparency and operational efficiency.
The CRM enables you to gain better insight into your guest’s behaviour and make informed decisions with the guest service dashboard.
It can help you to manage, resolve and track your guest inquiries and complaints using their case management tool.
You can build email marketing campaigns and track their performance.
It can improve your processes and eliminate manual processes to make time savings.
You can incorporate their online food ordering system at no charge to help grow your business.
The software also includes point-of-sale integration to aid in collecting information for your customer database.
It provides enhanced analytics with dashboards, reports and KPIs to arm you with the knowledge to make data-driven decisions.
You can add different elements of the software modules to help with finances, procurement, inventory, asset management and franchise management.

Website: https://www.netsuite.com/portal/industries/restaurant.shtml

11. Nextiva

They offer software that can manage your conversations and reputation to keep restaurants filled.
It offers a mixture of AI-powered communication and human interaction.
The software can assist with reservations, orders and increase loyalty all in one platform.
It can streamline your communications whilst delivering exceptional customer experiences.
You can use it to schedule reservations by text and automate reminders as well as use AI to answer calls.
It can manage your reputation by tracking online reviews and social media as well as sharing awareness on social media.
Utilize AI to automate processes such as sharing specials, routing phone orders and answering FAQs using an AI chatbot.
Store customer information and preferences including text and call interactions.
Access analytics to enable you to gain insights about customers with customizable reports.
They offer a range of other tools including cloud phone systems, text messaging, cloud PBX and SIP trunking.

Website: https://www.nextiva.com/industry/restaurants

12. Eat App

They offer a guest database that enables businesses to manage their guests and track their behavior.
The database will collect, organize and enable you to explore your guest data.
It allows you to segment your database so that you can target your customers more effectively.
You can create personalized marketing campaigns to help you get your customers to return for repeat visits.
The database enables you to automatically track your customers including visits and preferences.
You can create guest profiles that automatically update with the new information you add such as visits, preferences, tags and notes.
The database provides reports and analytics to provide real-time insights on your restaurant/s and guests.
It can be integrated with POS systems to enable you to gather data from the entire customer journey.
They offer a free plan for up to 30 covers per month but it doesn’t include SMS.
You can access a free trial of the paid plans for 14 days and a demo of the software.

Website: https://restaurant.eatapp.co/crm-restaurants

13. Toast

Offers an integrated guest CRM system to help you build loyal customers.
It stores all your customer information including contact details, order history, preferences, dietary restrictions, birthdays and anniversaries.
The CRM enables you to send email campaigns to your database with promotions that encourage repeat visits.
It enables you to build customer lists and access email templates to create targeted campaigns.
You can schedule campaigns to reach your customers at the right time.
It can streamline your customer handling and analysis to assist you in improving your dining experience.
The CRM can give you the information to reward your loyal customers and most frequent diners with tailored loyalty programs.
They also offer a point of sale, payment processing, self-ordering kiosks and kitchen displays.
You can monitor your campaigns and analyze your customers to gain actionable insights.
They offer a free plan for single restaurants with one or two terminals, and they also offer a demo.

Website: https://pos.toasttab.com/blog/on-the-line/restaurant-integrated-crm

14. Sevenrooms

They offer dedicated all-in-one CRM, marketing and operations platform for restaurants.
It is designed to assist you in delivering personalized experiences and growing your revenue.
The CRM enables you to automate your guest database by creating guest profiles and smart segmentation with auto-tags.
It can collect guest data including preferences, special occasions, visits, purchase history and guest notes.
The CRM can help you to segment your data into lists to enable you to target your emails.
You can create personalized marketing campaigns using your guest data to send targeted emails.
It can assist you with your front of house with reservations, seating, waitlist and turns.
The CRM can also aid with reputation management by monitoring feedback online from reviews.
It can be integrated with over 100 tools and apps to extend its capabilities.
You can book a demo to learn more about the software.

Website: https://sevenrooms.com/search-hospitality-crm

15. OpenTable

They offer guest relationship management software to help build stronger relationships.
It is designed to assist you in turning first-time customers into regulars and to aid you in rewarding loyalty.
You can tailor your communications to engage your guests and send messages at the right time.
It can automate emails with custom templates that are scheduled to be sent at key times or triggers.
You can segment your audience based on key characteristics such as diner behavior to create lists to send targeted communications.
The software stores all guest details including preferences and dining history so you can personalize their experience.
You can run a report pre-shift to see which guests are booked in for the shift to assist with planning.
The software enables you to track your campaigns and ROI to help you amend and plan campaigns.
You can also access performance scorecards for your team and review benchmarks from similar restaurants.
Offers a 30-day free trial and a demo of the software.

Website: https://restaurant.opentable.com/products/relationship-management/

16. Popmenu

They offer a restaurant marketing software solution that is designed to help restaurants to grow their revenue.
It enables you to create connections with your guests easily so you can drive repeat business.
The software captures your guest information from your website and online ordering and provides a centralized database.
It allows you to send automatic messages to your guests to promote your business and encourage reorders.
You can gather data including favorite dishes, order history, likes and reviews so that you can customize your content to match their preferences.
It enables you to send personalized emails that are targeted to the guest’s behavior.
The software utilizes AI technology to enable you to automatically create and post social media content.
You can use the data collected to reward your regular guests to encourage repeat visits.
It provides easy-to-use reporting facilities with real-time data to show the results from your marketing and see the revenue earned from it.
You can schedule a demo of the software to explore what it can offer you.

Website: https://get.popmenu.com/solutions/restaurant-marketing