16 Best CRMs For Call Centers - Switch On Business

The table below shows a quick price comparison of all the Call Centers CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Hubspot CRM	Free plan available	Free plan available
Pipedrive	$24	14 day
Zendesk	$69	14 day
Salesmate	$29	15 day
Agile CRM	Free plan available then $8.99	No trial available
LeadSquared	Not stated	No trial available
Creatio	Not stated	14 day
EngageBay	Free plan available then $14.99	No trial available
Bitrix24	Free plan available then $61	15 day
Nextiva	$30.95	No trial available
Pega	$35	No trial available
EspoCRM	Not stated	30 days
Call Center Studio	Not stated	No trial available
Squadstack	Not stated	No trial available
Sprinklr	$199	30 day

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. Salesforce

They offer a call center CRM that is designed for modern customer service.
Their CRM is designed to be easy to use and to assist you in managing all your cases faster.
It enables you to deliver a unified agent experience regardless of which agent handles the customer.
The CRM also enables you to build powerful communities so that customers can help themselves through self-service.
They provide a facility for a knowledge base to aid customers in finding the answers they need.
It brings together omnichannels in one place so that it is easily searchable and viewable.
The CRM enables cross-channel interactions and improves collaboration between teams.
It can measure your call center effectiveness and track key metrics so that you can improve your service delivery.
The software is cloud-based allowing agents to work from anywhere.
A 30-day free trial is available to enable you to explore the software for yourself.

Website: https://www.salesforce.com/eu/learning-centre/customer-service/call-centre-crm/

2. HubSpot

Offers CRM and VoIP software that can be combined to provide a call center solution.
They provide an omnichannel help desk solution as part of the Service Hub.
It enables agents to call customers directly from the platform and it will log your interactions automatically.
All VoIP interactions are automatically recorded in the CRM database to give you a complete picture of your customers.
It provides call log management and call prioritization facilities to help you to manage your call center.
They also provide an AI chatbot and self-service tools including a knowledge base.
It can help you to track interactions and personalize customer experiences to build deeper customer relationships.
They provide reporting facilities to allow you to gain insight into your call center and customers.
It can be integrated with other tools that expand its capabilities.
A free plan is available for up to five users which you can use to sample their platformer you can request a demo.

Website: https://blog.hubspot.com/service/call-center-software

3. Pipedrive

They offer a CRM with a call center integration to aid you in managing your customers and calls more effectively.
It can automatically record and log your calls, store your contact information and update leads.
They provide a sales funnel to enable a visual of where your leads are in the process.
It will provide your teams with the tools and information they need to deliver next-level customer experience with contact history and detailed insights.
The CRM can help you route calls to the right person to improve your waiting times with auto-assignments.
It can assist with sharing best practices with call recordings to support training and onboarding.
The CRM can centralize your workflows and streamline your operations with automation.
Access detailed analytics about your call center performance through a customizable report dashboard.
It can be integrated with other software to expand its abilities.
Offers a 14-day free trial of the CRM to let you see more of its functionality.

Website: https://www.pipedrive.com/en/industries/call-center-crm

4. Zendesk

Offers call center software to empower your business and customers.
It can aid with automating call routing and recording to streamline your operations.
They can assist you in providing omnichannel support to manage customer interactions on any channel.
It provides a complete customer history so you can personalize customer experiences.
You can customize your agent workspace to aid productivity and enable them to personalize their approach to the customer.
They offer a range of features which include messaging and live chat, voice, answer bot, and ticketing system software.
It helps you to increase collaboration by equipping them with the tools they need to work effectively together.
You can set up a knowledge base to assist your customers in finding their own answers.
Access analytics and reporting to turn your data into useful insights about your business and customers.
They offer a 14-day free trial and a demo of the software.

Website: https://www.zendesk.co.uk/blog/what-is-call-center-software/

5. Salesmate

They claim to offer one of the best CRMs for contact centers which can help you to deliver services efficiently.
It includes the industry’s best virtual phone system as part of their CRM calling software solution so separate call software is not needed.
The virtual phone system can handle leads in over 80 countries.
It can manage your communications efficiently with built-in text and automation functions.
The CRM can assist you in managing and prioritizing activities as well as automatically dialling the next contact in the power dialer.
The software enables you to record calls, view call reports and automate call forwarding.
The CRM also stores all of your contact information and interaction history to support customer handling.
You can access pre-built and customizable sales reports that are interactive and can provide insight.
It offers seamless integration and apps to enable greater capabilities.
Access a 15-day free trial and demo to see what the software can offer you.

Website: https://www.salesmate.io/blog/call-center-crm/

6. Agile CRM

Offers call center software that is designed to support your customer support teams.
They provide you with the customer support tools you need to improve customer service.
It connects all your customer support reps through a single platform.
You can automate call routing, ticket labelling and the processing of incoming calls through the platform.
When connected to a CRM platform it can update customer records with the interactions and provide your reps with a complete customer history.
It helps you to manage your leads through sales and customer support using end-to-end customer journey management.
You can also create a help desk group to help allocate calls to the right teams.
It also offers call notes and call script functionality to support your teams.
You can access a range of data and insights from the software to help guide your decision-making.
They offer a free plan for up to 10 users which could be used to trial the software.

Website: https://www.agilecrm.com/call-center-crm

7. LeadSquared

They offer a CRM that is suitable for call centres and is a cloud-based platform.
It can assist businesses of all sizes in managing their sales and marketing processes.
They offer a range of features including lead generation, lead management, contact management and opportunity management.
It can assist you in tracking your leads and managing them to aid your sales teams.
The CRM provides an end-to-end ticket management system which can streamline your customer support journey.
You can utilize workflows that can be customized to your needs and automated to manage your processes.
It enables you to deliver omnichannel customer support to unify your channels and integrate your telephony.
The CRM can improve your team collaboration with internal notes and group assignments.
You can create reports to assess your performance and gain insights to make decisions.
They provide a mobile CRM so you can stay connected wherever you are.

Website: https://www.leadsquared.com/learn/sales/what-is-call-center-crm/

8. Creatio

They offer a call center agent’s workplace which is compatible with any telephony system.
It is linked to the CRM to provide customer information that agents need to handle queries.
You can build your workplace with no need for code and customize displays for different roles.
It enables you to display customer information, orders, activities and requests when taking calls.
The software provides automation to streamline your processes and improve customer service.
The CRM enables you to manage your entire customer journey using GenAI.
It provides an omnichannel marketing platform to assist you in converting leads and managing customers.
They provide unlimited customization and allow you to build applications to meet your needs.
You can gain valuable insight into your business and customers.
A 14-day free trial is available to find out more about the software.

Website: https://marketplace.creatio.com/app/call-center-360-creatio

9. EngageBay

Offers a call center CRM that is designed for startups and small businesses to aid them in delivering personalized service.
It incorporates telephony features to make and receive calls with a single click within the CRM.
You can record calls and add notes to track your interactions with customers.
They offer call broadcasts which can automate the dialling processes, eliminate misdialing and reduce wait times.
It also offers call routing, call scripts, ticketing systems and create support groups to support customer handling.
They can assist you with tagging customers and tracking their progress.
It can automate call handling processes to lower the risk of missing incoming calls.
They provide powerful reporting and advanced analytics to help you manage your data and gain insights to aid your business.
It can be integrated with other apps to maximize the effectiveness of the CRM and increase efficiency.
They offer a free plan for up to 250 contacts and 15 users which could be used to try out the software.

Website: https://www.engagebay.com/crm/call-center-crm

10. Bitrix24

They offer a CRM system for call centers and they claim to offer the number one free CRM for call centers.
It is an integrated cloud CRM system that has built-in telephony to enable you to make calls from the CRM.
The CRM provides automated dialling and call recording to improve client management.
Call center features include call queues, call to all, extensions, call transfers, caller ID and automatic call assignment.
It can support you in managing leads, identifying your best leads and qualifying them.
They provide the tools to help you nurture your leads and run drip campaigns.
The CRM can also assist you with tracking activity, building sales projections, issuing quotes and tracking invoices.
It can be integrated with over 400 business services and apps to aid you with your sales and marketing.
Mobile apps for iOS and Android are available to enable remote working.
They offer a free plan with unlimited users and a maximum storage of 5GB, and they also offer a 15-day free trial of the software.

Website: https://www.bitrix24.uk/uses/free-crm-for-call-center.php

11. Nextiva

They claim to offer the top-ranked AI-powered contact center solutions to manage all your conversations on one platform.
It is designed to empower your agents in handling customers more effectively to increase satisfaction.
The software is flexible and scalable so it can grow with your business.
It provides your agents with a complete picture of your customers and enables them to collaborate.
The software enables smart automation to streamline processes, save time and money.
It can assist you in managing omnichannel inbound and outbound so your customers can choose how to connect with you.
They provide AI-powered voice and chatbots to reduce the time spent on each interaction.
You can manage all of your agents in one place, help you prioritize your tickets and aid with scheduling staff.
It assists you in delivering self-serve experiences that can free up agent time and increase customer satisfaction.
They provide monitoring and analytics to help you forecast more accurately and assess the quality of service.

Website: https://www.nextiva.com/products/contact-center-solutions/

12. Pega

Offers a CRM which is suitable for call centers to assist businesses in arming their agents with customer information they need in a single place.
It enables you to manage inquiries across multiple channels including voice, chat, email and messaging.
The CRM enables you to personalize your interactions and respond more effectively to customers.
It can help you streamline your customer service processes using ticketing systems and case workflows.
The CRM offer productivity tools which can guide agents through interactions and automate work.
They provide a unified agent desktop which enables you to consolidate channels and access data to boost activity.
It includes a customer service AI that helps guide agents through interactions and automates work.
They offer self-service capabilities to enable your customers to resolve cases and escalate seamlessly to a live agent if required.
It can centralize your knowledge management as well as customer data so that agents have everything at their fingertips.
The CRM can be integrated with a variety of software to increase its capabilities.
You can access a range of information and intelligence about your business to help inform your decision-making.

Website: https://www.pega.com/call-center-crm

13. EspoCRM

They offer a CRM for call centers that is accompanied by VoIP integration to help revolutionize your work.
It can assist you in increasing the productivity of your employees whilst improving your customer experience.
The CRM unifies your customer’s history and interactions with you and manages their entire customer journey.
It can also unify all your communication channels in one tool to enable you to deliver customer service at the same standard.
Agents can access customer information quickly and can use the automatic caller ID feature to speed up the process of matching their details.
It can automate a variety of call management processes such as scheduling calls and streamlining call distribution.
The CRM helps facilitate cross-department collaboration through the shared system.
It allows you to integrate the CRM with the most popular IP telephony services.
You can monitor and track your key metrics to generate analytical insights about your business, teams and individuals’ performance.
Offers a free trial for up to a month to let you explore what it can do.

Website: https://www.espocrm.com/industries/call-centers/

14. Call Center Studio

They offer call center software that can be easily combined with CRMs to deliver better customer experiences.
It allows you to work on a single screen with your CRM on an integrated technical infrastructure to reduce errors and save time.
The software enables your teams to manage multiple calls easily and access the information they need to support them during the call.
It enables the sales team to monitor customers through the customer journey.
They provide an end-to-end solution with their integrations to aid your operational needs.
You can manage all channels through the platform to improve operational efficiency and utilize AI Chat.
They provide real-time data and metrics to enable you to track your performance.
It can be integrated with the most popular CRM software and other third-party software.
You can be set up in minutes and they provide 24/7 support to customers.
They offer a demo of the software to enable you to see more about it.

Website: https://callcenterstudio.com/crm/

15. Squadstack

Offers a call center CRM solution that can simplify your customer interactions and aid productivity.
It can assist with managing your customer data and automating your workflows to make efficiencies and improve customer service.
The CRM aids call center staff to access data quickly to resolve queries and increase satisfaction.
You can personalize your customer interactions based on your knowledge of their purchase history and preferences as well as segment the data for targeted campaigns.
They can offer call scripting tools to enable you to deliver a consistent service.
It can assist you in managing your lead including prioritizing them, identifying opportunities and tracking interactions.
You can manage calls more effectively with call routing to reduce wait times and connect customers with the right teams.
The CRM is customizable and they provide customer training and support to help you get the most out of the software.
They provide real-time analytics to offer insights about your business and customers as well as monitor call center performance.
You can book a demo of the software to explore what it offers.

Website: https://www.squadstack.com/blog/call-center-crm-software

16. Sprinklr

They offer a contact centre CRM that can help improve customer satisfaction and assist in resolving problems faster.
It can manage your calls with automatic call distribution to route them to the right people and shorten waiting times.
You can manage omnichannel and support your teams in handling queries on the phone, email, chat, social media and SMS.
It provides a unified view of all your interactions and customers to enable your staff to work collaboratively and streamline their interactions.
They offer advanced tools including interactive voice (IVR) to help resolve common queries and a knowledge base to support your agents in finding answers.
It can be customized to meet your needs as it is flexible and scalable to grow with your business.
They provide task automation and streamlining of processes to make efficiencies.
You can integrate it with other apps to increase its ability to support your operations.
It offers real-time reporting and agent productivity tools to help you monitor your business performance on a customizable dashboard.
They offer a demo of the software and a 30-day free trial.

Website: https://www.sprinklr.com/cxm/contact-center-crm/