21 Best CRMs For Ecommerce - Switch On Business

The table below shows a quick price comparison of all the Ecommerce CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Zoho CRM	$20	15 day
Freshsales	Free plan available then $11	21 day
Hubspot CRM	Free plan available	Free plan available
Pipedrive	$24	14 day
Monday.com	$15	14 day
Zendesk	$69	14 day
ActiveCampaign	$19	14 day
Microsoft Dynamics 365	$65	30 day
Nutshell	$19	14 day
Insightly CRM	$29	14 day
Agile CRM	Free plan available then $8.99	No trial available
Creatio	No	14 day
Ontraport	$29	14 day
SharpSpring	$12	60 day
Brevo	Free plan available then $25	30 day
Oracle NetSuite	No	No trial available
Omnisend	Free plan available then $16	Free plan available
Metrilo	$119	14 day
Podium	$399	No trial available
Klaviyo	Free plan available then $20	Free plan available

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

1. Salesforce

They claim to offer the number one AI CRM that is suitable for ecommerce businesses.
It is designed to enable you to scale your ecommerce with confidence and maintain your customer data.
The CRM allows you to connect your commerce experiences from all sources in one seamless journey.
It can help you reach new customers, grow your sales and reduce your operational costs.
It can enhance your ecommerce experience at every customer touchpoint.
They provide AI-driven actions to help improve your business processes.
Offers digital storefronts with a choice of templates, fully headless commerce or a hybrid approach.
It helps you to automate your processes across your entire customer lifecycle and save time.
They provide advanced merchant dashboards and AI insights to enable you to optimize your business.
Offers a 30-day free trial of the software to allow you to explore its capabilities.

Website: https://www.salesforce.com/commerce/

2. Zoho CRM

Offers an ecommerce platform designed for small to medium-sized businesses.
It can be integrated with their CRM to create a complete package for ecommerce businesses.
Comprehensive software for online selling to enable you to set up and manage your online store with ease.
The CRM can provide advanced customer management and email campaigns.
They provide easy-to-use and customizable templates and a responsive store builder.
Create responsive and attractive online stores that can enhance the shopping experience.
Streamline your order management and keep track of your orders and receipts.
They provide comprehensive inventory tools to assist with handling your inventory.
Integrate with other tools and apps to enhance the functionalities further.
A 15-day free trial is available to enable you to see more about the software.

Website: https://www.zoho.com/commerce/ecommerce-platform/

3. Freshsales

They offer ecommerce marketing automation software to assist ecommerce businesses.
It is designed to help businesses automate marketing which includes running targeted promotions, winning back abandoned carts, and re-engaging customers.
They enable you to set up automated processes to engage customers through your website.
You can create personalized campaigns that can be targeted at different segments to send promotional campaigns to.
They also provide the tools to run re-engagement campaigns to keep you in the minds of your customers.
Create customer retention through personalized transactional emails, referral campaigns and sending appropriate discounts.
Capture website visitor information on web forms and create automated journeys to convert leads into customers.
They also provide website tracking, journey templates and customer segmentation.
Utilize their analytics to help you analyze behavior to boost conversions, optimize campaigns and personalize your website for different segments.
They offer a free plan for up to three users and also a 21-day free trial of the software.

Website: https://www.freshworks.com/marketing-automation/solutions/ecommerce/

4. HubSpot

Offers a range of CRM and commerce tools to assist businesses which includes solutions that can support B2B sales.
They provide tools to enable you to bill and collect payments from other businesses.
It can manage subscriptions and provide quotes.
You can integrate either HubSpot payments or Stripe payments for payment processing.
It can automate your processes to increase efficiency.
They provide payment links allowing you to sell from anywhere including your website, forms, emails and more.
A checkout experience can be built to create a greater customer experience.
Access information about customers to learn more about their buying behavior and trends.
Offers seamless integration with over 1,400 tools including Quickbooks.
A free plan is offered for up to five users that can be utilized as a free trial to learn more about the CRM.

Website: https://www.hubspot.com/products/commerce

5. Pipedrive

Offers a CRM that caters for ecommerce businesses that can help them increase their sales.
The CRM provides a centralized database for all your customer interactions from all touchpoints including emails, contact forms, phone calls, social media, live chat, search engines and support tickets.
It can assist you with streamlining your sales processes to help with increasing your bottom line.
Create an automated email funnel and send follow-up emails to encourage action.
You can segment your audience based on their purchases, quantities and prices.
The CRM can be utilized to personalize messages and tailor the customer experience.
It enables you to design, send and track email campaigns that utilize email marketing automation.
You can automate chatbots to handle simple customer queries.
It can analyze your data and performance to enable you to increase your sales, optimize your marketing and grow your business.
Offers a 14-day free trial of the CRM.

Website: https://www.pipedrive.com/en/blog/e-commerce-crm

6. Monday.com

They offer a CRM that has been optimized for sales by ecommerce.
It is designed to help you attract and build relationships with your online customers.
The CRM is customizable and grows with your business.
It provides multichannel engagement with outreach integrations that can assist with delivering targeted campaigns and streamlined marketing.
It provides a 360-degree view of your contacts and the interactions that you have had with them.
You can synchronize your email and Outlook with the CRM to log messages and send emails.
It can reduce repetitive tasks through automation such as sending order statuses, creating invoices and sending emails.
They provide dashboards to track everything and sales forecasts to assist with making sales predictions.
It can integrate with your favorite tools and apps to extend its functionality.
A 14-day free trial is available to provide you with a greater insight into the CRM.

Website: https://monday.com/s/crm-for-ecommerce

7. Zendesk

They offer a CRM for retail which includes managing ecommerce.
It is designed to let you understand your customers better by enabling you to create shopper profiles.
The CRM brings together data from all of your business, so you have a complete picture of your customers.
You can provide personalized experiences to your customers that keep them engaged and buying from you.
It assists you in delivering support across all of your communications channels where you are promoting your business.
You can create a unified knowledge and use an answer bot and other automation to answer your FAQs and streamline your support services.
It can also help you in managing your suppliers, distributors and vendors.
You can integrate it with a range of tools and apps to assist you in delivering more.
They provide analytics to help you see what is happening in your business and to inform your decision-making.
Offers a demo and a 14-day free trial to experience the software for yourself.

Website: https://www.zendesk.com/retail/

8. ActiveCampaign

They offer a CRM that caters for ecommerce businesses and helps them grow online sales.
It provides marketing automation and personalization tools that assist you in increasing sales.
The CRM can help you build brand loyalty and automate revenue-based activities.
It provides tools that include abandoned cart reminders, coupons and discounts to drive people to your website.
You can connect to all your customers across all channels including email, SMS and social media.
Create personalized messages and utilize email automation to target your customers and increase sales including cross-selling and sending abandon cart reminders.
It also provides services including forms and landing pages, subscription services, and segmentation and tagging.
They provide custom reporting facilitates to allow you to gain insights on your data.
It can integrate with over 930 tools and apps to extend the CRM capabilities.
A 14-day free trial is available of the software.

Website: https://www.activecampaign.com/ecommerce

9. Microsoft Dynamics 365

They offer digital commerce solutions to assist businesses in connecting with customers and increasing sales through physical and digital channels.
It enables you to deliver personalized experiences and seamless shopping.
They provide automation and AI to help you build intelligence from your data in your actions and plans.
The software is scalable and can assist you in meeting emerging needs.
It can help you in streamlining your operations and optimizing your business practices.
Deliver targeted campaigns that can be personalized to engage customers.
It can maximize your inventory with intelligent applications for your back office.
Provide omnichannel engagement and use your customers’ preferred channel of communication to engage them.
Analyze your performance and monitor KPIs to see how well you are doing.
Sign up for a 30-day free trial of the software to learn more about it.

Website: https://dynamics.microsoft.com/en-us/digital-commerce-solution/

10. Nutshell

They claim to offer the best retail and ecommerce CRM for businesses.
It is an easy-to-use platform that is designed to help your business to grow.
The CRM can enable you to segment your customers and send personalized campaigns that can help you nurture them.
You can send abandoned cart reminders and special offers tailored to your customers’ needs.
It can assist you in making seamless support post-sale to create loyal customers.
You can create multiple pipelines to track your sales journeys and see where you lose customers.
It enables you to create customized sales processes that can reduce admin tasks and help you manage your reps.
It can provide valuable insights on your campaigns and customers to help inform your decisions and plans.
Thousand of integrations are available to expand its functionality.
Offers a 14-day free trial of the CRM.

Website: https://www.nutshell.com/industries/retail-ecommerce

11. Insightly

They claim to offer the number one ecommerce CRM that can unify your business.
It can bring together your marketing, sales and customer-facing teams with a single source of information.
The CRM enables you to track shopping behavior at scale and allows you to understand the customer journey better.
It is easy to use and it can grow with your business.
They provide marketing automation which can assist you in attracting visitors, converting prospects and run marketing campaigns.
It can streamline your sales processes to improve your profitability and build stronger relationships.
You can track behaviors and utilize it to upsell and personalize campaigns to engage customers.
A range of integrations are possible to increase its flexibility and useability.
They provide in-depth analytics and customer insight to assist you in decision-making.
Sign up for a free 14-day trial to learn more about the CRM or book a personalized demo.

Website: https://www.insightly.com/industry/ecommerce-crm/

12. Agile CRM

Offers an ecommerce CRM that can help businesses engage more people and close more sales.
It provides online engagement tools such as on-screen popups to display products, ask for feedback or offer discounts at the right time.
You can create smart campaigns to boost your sales using automated triggers for offers, coupons or newsletters which are based on the customers’ interests.
The CRM can automate your marketing using a drag-and-drop campaign builder and reduce admin tasks to save time.
You can deploy exit intent capabilities to assist with converting visitors.
It offers cart abandonment reminders to encourage visitors to complete purchases.
You can streamline your user management to make it easier to capture data and create contact profiles.
The CRM can be integrated with apps to increase its capabilities.
It provides insights and detailed metrics that can help build your marketing campaigns.
You can use the CRM for free with up to 10 users.

Website: https://www.agilecrm.com/ecommerce-crm

13. Creatio

They offer a gateway that helps you to seamlessly integrate your Creatio CRM and ecommerce store.
This integration allows you to automatically transfer the data from your ecommerce store to your CRM and other systems in real-time.
It enables you to manage orders, track status, inventory updates and track feedback.
You can automate multiple ecommerce entries and monitor as many as you want including your website, Amazon, eBay, Magento, BigCommerce and more.
The CRM enables you to segment your customers and target them better.
You can manage a range of campaigns including loyalty and reward programmes, cross-selling and up-selling.
It can automate your processes with digital workflows to manage your customer journey.
Streamline processes and reduce admin tasks.
They provide in-depth analytics to help you track your performance.
Offers a 14-day free trial and a demo of the software.

Website: https://marketplace.creatio.com/app/interweave-ecommerce-gateway-creatio

14. Ontraport

They provide an ecommerce suite that enables you to sell online with an order form-based system.
It allows you to sell a range of products through different payment methods including payment plans and subscriptions.
They offer advanced features which include one-click upsell products, automated product delivery and order bumps.
It allows you to set customized automation processes to reduce the amount of manual handling required.
You can create customized invoice templates to align with your brand and provide your customers with receipts.
It enables you to create and send coupon codes to your database to re-engage customers and increase sales.
You can integrate it with their CRM to manage customers and automate sales and communications.
They also offer marketing automation tools and CMS to provide greater management of your customers and marketing.
It can be integrated with a range of popular payment gateways.
Sign up for a 14-day free trial of the software.

Website: https://ontraport.com/support/Ecommerce/ecommerce-overview

15. SharpSpring

Offers marketing automation tools for ecommerce that enable businesses to serve their customers better.
A centralized platform to deliver your marketing and sales automation with customer engagement.
It can help you to deliver a seamless customer experience and increase sales.
They provide a single platform to support your entire customer lifecycle.
It allows you to automate your buyer journeys but retain the personalization.
They provide email marketing that enables you to tailor your messaging to suit your audience.
It has built-in messaging and task automation to handle follow-up and reduce missed leads.
Manage all your communication channels in one place including social media where you can track mentions and follow up with relevant content.
Provides tracking and analytics so you can get actionable insights on your data.
Take advantage of the 60-day free trial to test the software before signing up and they also offer a demo of the software.

Website: https://sharpspring.com/ecommerce-marketing-automation/

16. Brevo

They offer retail and ecommerce solutions that are designed to enhance engagements, connections and insights.
It provides an ecommerce integration which provides up-to-date insights on your revenue, customers and products.
They provide marketing automation that assists you in delivering seamless customer communications which includes automated emails, SMS and WhatsApp.
It can streamline transactional messages and interactions such as account setup, order confirmations and shipping alerts.
It provides retail system integrations for seamless merging of data from ecommerce and POS to enable greater customer analysis.
You can align your data across all your sources to gain a holistic customer view that can assist you in tailoring your approach.
It allows you to deliver personalized communications to maximize customer retention by tailoring it to your customers’ buying habits.
Provides in-depth customer insights that enable you to analyze your data and understand buying trends and marketing performance better to optimize your plans.
They offer a free plan with no limits but it doesn’t include all the features.
They also offer a free 30-day trial of the paid plans and a demo to let you see what the software can offer.

Website: https://www.brevo.com/solutions/retail-and-ecommerce/

17. Oracle NetSuite

Offers a unified ecommerce solution that assists in engaging customers and managing online experiences.
It provides a single view of your customers including orders, inventory and other critical data.
The software enables you to deliver engaging experiences to your consumers whilst making efficiencies in your processes.
They can assist you in launching your ecommerce site and keeping your site up-to-date.
The site is easy to manage with drag-and-drop management tools to enable you to create landing pages and launch promotions.
The cloud-based platform is flexible and helps you to reduce operational costs and increase efficiencies.
It seamlessly integrates with NetSuite to record all online orders automatically for faster and more accurate processing.
It can also unify your front and back-end systems, optimize your inventory and centralize order management.
It spans the entire customer lifecycle to allow you to have greater insight.
The software is responsively designed to be suitable for screen sizes and devices.

Website: https://www.netsuite.co.uk/portal/uk/products/ecommerce/products/ecommerce.shtml

18. Omnisend

Offers the dedicated software for online merchants to help them to sell more.
It is designed to assist you in collecting, converting and storing customer information.
They help with automating your email and SMS with customizable templates and personalized messages.
They provide in-built automations to aid with sales such as welcome messages and abandon cart messages.
It helps you in targeting the right audience through the ability to segment your customers by campaign activity, shopping behavior and more.
The software is easy to use and can be set up in 30 minutes.
They provide a single source of information which offers great insight on your customers.
It can integrate with a wide range of tools to increase the functionality.
They provide 24/7 customer support to assist their customers.
Offers a free plan for up to 250 contacts and 500 emails per month and they also offer a free demo of the software.

Website: https://www.omnisend.com/

19. Metrilo

They offer a CRM dedicated to ecommerce which aims to help businesses to explore and understand their customers better.
It builds individual customer profiles to enable you to gain more insight into behaviors and spending.
Customers can be tagged and segmented to allow you to target them more effectively.
It allows you to monitor your entire customer journey and personalize communications.
The software has over 30 filters that enable you to filter your customers into desirable groups by characteristics and behaviors.
It provides email marketing tools to allow you to send relevant offers and engage customers.
They provide The Assistant which provides enhanced reporting facilities and assistance in analyzing your data.
With a complete customer database, you have access to a wealth of information about your customers to analyze, behavior insights and aid decision-making.
It can be integrated with a range of plugins and apps.
Book a demo of the software or sign up for a free 14-day trial to learn about the software.

Website: https://www.metrilo.com/ecommerce-crm

20. Podium

They offer CRM tools for ecommerce that are designed to help you optimize customer interactions and grow your business.
They provide combined CRM and communication functionalities to consolidate your customer interactions.
It provides AI-powered communications all in one place so you can view and respond to your customer interactions via chats, texts, calls and social messages instantly.
It creates a single inbox to manage all your channels and make responding to messages easier.
Send messages including appointment reminders, status updates, review requests and payment requests.
Automate bulk messages with templates and auto-responders.
It can integrate with over 200 tools to extend its functionality.
You can also add their Webchat software to enable you to respond to customer queries instantly on your website utilizing automation and incorporation with SMS technology.
It is available on the mobile app so you can manage your business from anywhere.
Book a demo to learn more about the CRM.

Website: https://www.podium.com/article/best-ecommerce-crm-software/

21. Klaviyo

Offers a CRM that caters for ecommerce to assist in delivering smarter digital relationships.
It enables businesses to create better customer experiences across all communication channels including email, SMS, mobile push and more.
You can create personalized messages using real-time data and AI-driven insights.
They provide email marketing which enables you to send engaging emails with dynamic content.
You can send SMS marketing messages and have 2-way conversations.
They provide mobile push tools to enable you to boost engagement with well-timed notifications.
It can support you in collecting and showcasing customer reviews.
You can see more about your customers with comprehensive profiles.
It provides predictive analytics, benchmarks and tracks your performance to help guide your plans and marketing.
A free plan is available for up to 250 contacts and they offer a demo of the CRM.

Website: https://www.klaviyo.com/blog/what-is-an-ecommerce-crm