13 Best CRMs For Tour Operators - Switch On Business

The table below shows a quick price comparison of all the Tour Operator CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Zoho CRM	$20	15 day
Capsule	Free plan available then $21	14 day
Salesmate	$29	15 day
ActiveCampaign	$19	14 day
SAP Sales Cloud	Not stated	30 day
LeadSquared	Not stated	No trial available
Bitrix24	Free plan available then $61	15 day
Moonstride	$645	No trial available
Tutterfly	$14	No trial available
Travel Agency CRM	$40	Yes but length not stated
Traveltek	Not stated	No trial available
Inspiretec	Not stated	No trial available

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. Salesforce

They offer an integrated CRM platform called Customer 360 which caters for the travel and hospitality industry.
The platform aims to build loyalty, deliver consistent guest services and improve customer experience.
The CRM centralizes your contacts including customers, partners and employees.
It enables you to maximise your resources by making process improvements and creating efficiencies.
The software enables you to nurture leads and customers to aid you in optimizing buyer spending and building stronger relationships.
You can utilise the CRM so your customers can make bookings, access recommendations and get help.
It can manage all of your communication across all channels as well as create seamless journeys and personalized experiences for customers.
You can create and manage post-trip loyalty programs to help create lifelong customers.
It offers data analytics facilities so that you can gain insight into your business and customers to make informed decisions.
You can take advantage of the 30-day free trial to see whether the software will work for you.

Website: https://www.salesforce.com/uk/solutions/industries/transportation-hospitality/travel-hospitality/

2. Zoho CRM

Offers an all-in-one CRM which includes sales, marketing and service to help travel, tourism and hospitality businesses.
It enables you to manage multiple portals and partners in a single platform.
The CRM can help you nurture leads and grow sales by aiding you in understanding customer needs better.
It allows you to manage all your omnichannel touchpoints and bring together all interactions.
You can use the CRM to provide personalized services and communications including updates, reminders and notifications.
They can also assist you in managing your social media tools to incorporate all channels.
It can also support you in managing revenue, billing and payments to make efficiencies.
You can integrate with third-party extensions to help improve the performance of the CRM.
They provide built-in analytics that can assist you in analyzing your marketing campaigns and promotions.
A 14-day free trial is available so you can sample the software before committing to it.

Website: https://www.zoho.com/crm/solutions/hospitality/

3. Capsule

They offer a CRM for tour operators and travel agencies that can help improve the customer journey and customer experience.
The CRM centralizes your customer data so that it is easily accessible for your team to make handling bookings and queries simpler.
It assists with the whole customer journey from the initial inquiry to gathering feedback.
You can create long lasting relationships with customers by delivering personalized customer experiences that can also help with positive word of mouth.
It can assist you in supporting your teams by providing them with step-by-step processes to follow to deliver consistent experiences.
The CRM can manage all your marketing campaigns in one place and assist you in delivering tailored messages.
It allows you to monitor and track your leads in the sales pipeline and monitor staff performance.
You can integrate it with a range of other software to further support your business and increase automation.
It is available on desktop and mobile devices allowing you to access customer information wherever you are.
You can access a free plan which is available for two users and up to 250 contacts and they also offer a free 14-day trial of the CRM.

Website: https://capsulecrm.com/industries/crm-for-travel-agencies/

4. Salesmate

Offers a CRM for travel agents and tour operators that can help you to improve customer experiences.
The CRM supports omnichannel communications that enable you to interact across a range of channels and record interactions.
You can capture leads and inquiries from a range of sources such as websites, booking portals, PPC, partners and more.
It can assist you in streamlining your processes by automating your sales communications such as ongoing deals and after sales communications.
The CRM can create and share customer itineraries for you to make efficiencies.
You can nurture your leads and track them using sales pipelines to manage their customer journey.
These leads can be distributed automatically to your team so that they can be handled efficiently and increase conversion rates.
It can assist you in managing your partner relationships as well as your customers.
You can access a dashboard and a range of reports that enable you to gain insight into your business and its performance.
They offer a 15-day free trial of the software so you can view what it can do.

Website: https://www.salesmate.io/travel-crm/

5. ActiveCampaign

They offer software for the travel and hospitality industry that can help you perfect your guest experience.
It can assist you in improving your booking process by tailoring your service and the customer journey.
You can use the software to automate your processes which can reduce tedious tasks and make efficiencies.
The software can support you in delivering more engaging and personalized marketing campaigns as well as segment your audiences to improve targeting to enhance customer experiences.
It can be used to improve your workflows and streamline your tasks to make enhancements.
You can automate your reminders to reduce the number of no-shows and allow you to provide rescheduling options.
The software can assist you in becoming more responsive to customer queries as it can automate emails and text messages about promotions and rewards.
It can be integrated with other apps so that you can deliver your services more seamlessly with connected systems.
The software enables you to track and report your performance and see what marketing is working.
You can access a 14-day free trial so you can see what the software can offer you.

Website: https://www.activecampaign.com/industry/travel-and-hospitality

6. SAP Sales Cloud

Offers a range of solutions for the travel and transportation industries that can aid customer experience and services.
It can help you to streamline your processes and modernize your business to create efficiencies.
The software can personalize your customer experiences and digitize the processes.
It supports omnichannel communications and commerce that assist you in engaging your customers.
The software can help you to guide your customers through the travel options and provide more intelligent sales.
You can manage your customer data more effectively as you can access real-time customer information.
They also offer event-based billing to help you reduce unpaid invoices.
The software can be combined with other SAP products which include ERP, asset management, operations and workforce management.
It is an AI-powered platform that can gather insights showing the performance of your business and help you understand your customers.
They offer a 30-day free trial of the software as well as a demo that enables you to see how the software works.

Website: https://www.sap.com/industries/travel-transportation.html

7. LeadSquared

They offer a CRM and marketing solution for the travel industry catering for agencies and tour package providers which is designed to improve service delivery.
The CRM is customizable allowing you to adjust fields and stages to meet your requirements.
It can aid with gathering leads and managing your customers and vendors so that you can sell more all in one platform.
The CRM can be integrated with all your marketing channels to capture inquiries such as websites, Adwords, forms, social media, chats, calls and referrals.
It can track your customer interactions and create new records for customers which will update with new interactions and calls.
You can manage your leads and automatically distribute them to your team members based on criteria that you pre-set.
The CRM enables you to set up automated communication responses by email or SMS.
They provide the ability to track and monitor your leads, activities and performance to enable you to improve your marketing and services.
You can integrate the CRM with the most popular apps to manage your travel business more efficiently.
They offer a demo of the CRM to allow you to see how it works.

Website: https://www.leadsquared.com/travel-crm/

8. Bitrix24

Offers a travel CRM that can assist tour operators in boosting their productivity and efficiency.
It is designed to help you organize and enhance your sales processes using project management tools.
It can help streamline and standardize your processes with workflow templates and automation.
The CRM can assist with managing tasks using dependencies to let you know when tasks are completed and move them on to the next step.
Customer information is centralized with a range of information including communication history, communication preferences and travel history with you.
You can automate your sales processes to assist with lead management through to recurring sales.
It can help you to create personalized messages and campaigns that can help you create brand loyalty through customized campaigns.
They provide reporting and valuable insights which enable you to understand your business and customers better.
The CRM is available on desktop and mobile phones enabling you to access your customer information wherever you are
A free plan is available that includes unlimited users and maximum storage of 5GB and they also offer a 15-day free trial.

Website: https://www.bitrix24.uk/articles/7-advantages-of-using-crm-software-for-travel-agencies.php

9. Moonstride

They offer a specialist travel CRM that is tailored for travel agents, tour operators, homeworkers and DMCs.
It is designed to assist you in growing and optimizing your travel business in one simple platform.
The software combines a CRM, back office and booking engine software that has been specifically designed for the travel industry.
It helps you to optimize your workflows to create efficiencies and streamline your business processes.
You can easily view all active enquiries, quotes and bookings on the dashboard to get an overview of where your business is at.
The CRM offers reminders and notifications to help you stay on top of your actions and what is happening.
It can help increase conversion rates with streamlined processes for producing quotes.
You can utilize sales and communications tools to make the most of your opportunities and increase your customer engagement.
It provides AI data-driven insights to help you understand your business and customers so you can make informed decisions.
You can request a free demo to learn more about the CRM before committing to a plan.

Website: https://www.moonstride.com/

10. Tutterfly

Offers dedicated CRM software for travel agencies and tour companies that supports sales automation and customer management.
The CRM can be customized with fields to match your requirements.
It offers modules that can assist with the management of customers and group tours, create itineraries, manage leads, automate sales and improve customer service.
The CRM can help you to understand your customers better and grow your revenue.
You can create and send personalized communications that can be automated to help you strengthen your customer relationships.
It can assist you in producing personalized customer itineraries that are professional and quick to create.
A range of customized email templates are available and they provide mass mailing facilities to deliver messages to your leads and customers.
You can streamline your sales cycle and get assistance with closing deals in the sales pipeline.
The CRM can be connected to other platforms to integrate your data to create consistency.
You can build reports and access a dashboard to get insight into your leads, customers, marketing performance and business.

Website: https://www.tutterflycrm.com/travel-crm-software/

11. Travel Agency CRM

They offer specialist software for the travel industry that is built on the Zoho CRM platform that provides a range of features designed for travel companies.
The CRM is available in over 30 countries and is offered on desktop and mobile devices for flexible access.
It centralizes all your contacts to make it easier to manage and nurture them with less effort as well as distribute them to your team members.
You can capture all your leads into the CRM from multiple channels such as web forms, social media and live chat.
They provide an email management facility that includes predefined email templates that can be used for follow-up activities and these can be sent with a single click.
You can track all the progress on your activities, leads and sales so that nothing gets missed.
It can also aid you in managing tasks such as task creation, allocation, prioritization and reminders.
The CRM also offers quote and invoice generation facilities which allows you to track your trips profitability.
It has a dashboard and a variety of reports that can assist you in analyzing products, trips, activities, leads, quotes, invoices and vendors.
They offer a free trial of the CRM so you can try it out before committing to a plan.

Website: https://www.crmfortravelagency.com/

12. Traveltek

Offers a travel CRM that is specifically designed for travel agencies and tour operators to aid them in delivering a personalized customer experience.
They provide features that are specifically designed for the travel industry as well as reports in a ready-made CRM system.
It allows you to connect your entire customer journey so that you can deliver a unified customer experience as well as monitor the whole journey effectively.
The CRM is designed to assist you in nurturing customer relationships as well as strengthening them through building loyalty by creating personal services.
You can manage all aspects of the business through the CRM such as bookings, itineraries and taking payments.
The CRM can create and deliver tailor-made promotions which can be used to target customers that you have selected from your database.
You can streamline your operations and minimize manual tasks so that you can make efficiencies.
It is a secure platform that can be easily shared safely between your team members.
You can access real-time insights and get key metrics about your customers, leads and marketing activities so that you can make data-driven decisions.
A free demo of the CRM can be booked so you can learn more about the software.

Website: https://www.traveltek.com/travel-crm-software/

13. Travelopro

They offer software for travel agencies and tour operators that can digitally transform the business.
It can help you to streamline your operations to make efficiencies and savings.
The CRM module helps you to manage all your interactions with customers and potential customers so you can improve your relationships.
The CRM is fully customizable to meet the needs and size of your travel business.
It assists you in staying connected with your customers and keeping them engaged with you.
The software can help by managing all customer activity and saving or updating customer-related events.
It can assist with automating your operating procedures and organizing your information to make managing your data simpler.
You can utilize the CRM to collect information on competitors and staff members so that you can build effective strategies.
They also provide ERP solutions to help you to manage more of your business.
The CRM is a web-based system that can be accessed from anywhere.

Website: https://www.travelopro.com/travel-crm-software.php