13 Best CRMs For Telemarketing - Switch On Business

The table below shows a quick price comparison of all the Telemarketing CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
ClickUp	Free plan available then $7	No trial available
LeadSquared	Not stated	No trial available
Creatio	Not stated	14 day
noCRM	$27	15 or 30 days
EngageBay	Free plan available then $14.99	No trial available
Bitrix24	Free plan available then $61	15 day
FiveCRM	$65	No trial available
CentraHub	$10	No trial available
Efficy	$69	No trial available
CloudTalk	$25	14 day
Squadstack	Not stated	No trial available
EspoCRM	Not stated	30 days
Call Center Studio	Not stated	No trial available

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. ClickUp

They offer CRM software for telemarketing that can aid you in managing your campaigns and growing your business.
The CRM can streamline your processes including lead management, onboarding and tracking interactions.
It can automate your processes including automatically assigning tasks, triggering status updates and priority alerts.
They provide pipeline management that can give you a visual representation of your prospects in the sales process.
You can manage your tasks by setting reminders and ensuring timely follow-ups as well as aid with tracking progress.
It helps with tracking your contacts and logging your interactions with them including historical interactions and enables you to set up automated follow-up.
You can create workflows and add automation to aid call scheduling, support with call scripts and integrate with automated dialling and call logging to streamline your workload.
It can be connected with over 1,000 tools to help improve your productivity.
They provide reporting dashboards that generate reports on your performance and give insight that can assist with your plans.
Offers a free plan for personal use only but you could utilize this to sample the software.

Website: https://clickup.com/features/crm/telemarketing

2. LeadSquared

Offers a CRM that is suitable for call centers and tele-calling teams which caters for businesses of all sizes.
It is a cloud-based platform that brings together sales and marketing processes in one place.
You can customize the processes with workflows and automate tasks to create efficiencies.
It offers an end-to-end ticket management system to support your customer journey and streamline your support services.
You can manage a range of activities through the CRM including lead generation and management, contact management and opportunity management.
The CRM can aid your sales teams in managing leads and tracking them more effectively.
It aids omnichannel customer support delivery and unification as well as integrating with your telephony.
The CRM assists with team collaboration as helps you to share data, set group assignments and create internal notes.
Mobile CRM access is available so that staff can stay connected to the data wherever they are.
They offer a reporting suite that enables you to create reports that help with assessing your performance and help you to gain insight to aid decision making.

Website: https://www.leadsquared.com/learn/sales/what-is-call-center-crm/

3. Creatio

Offers CRM software that caters for telemarketers that can assist them in simplifying and streamlining business processes.
You can create a customized CRM that meets your needs and that requires no coding.
It centralizes your customer information on a single interface to track them and enables your staff to access the same information and reduce duplication.
The CRM enables you to get a complete view of your campaigns and monitor their results.
It can aid you in running targeted campaigns that can help you assign tasks to agents and allocate resources.
You can automate and optimize your workflows to aid marketing campaigns, lead management and create efficiencies.
It helps you to manage omnichannel communications, accelerate response times and personalize customer communications.
You can manage and track your leads and customers on the sales pipelines using stages, win/loss rates and best reps.
It provides enhanced reporting capabilities with customized analytic tools that allow you to track team performance, access agent statistics, and monitor processes.
A 14-day free trial and demo are available of the CRM to allow you to see first-hand how it works.

Website: https://www.creatio.com/no-code/insights/benefits-crm-telemarketing-companies

4. noCRM

They offer a CRM for telemarketers that helps you to optimize your telesales processes and manage contacts.
It can streamline your call management, log calls automatically and enhance follow-ups.
You can integrate the CRM with VoIP and click-2-call prospecting to speed up calling and aid in converting calls to sales.
The CRM stores all your prospect and customer information centrally and makes it accessible to your team so that no prospect can fall through the cracks.
It can simplify your onboarding and has built-in prospecting lists to aid your sales teams.
You can adopt process automation to ensure that you have consistent follow-ups and never miss an opportunity.
The CRM can support your sales calls with a sales script generator to aid with cold calling.
It can be connected with the tools that you already use to help improve your productivity.
The CRM aids you in tracking the performance of your campaigns by providing in-depth reports and analytics.
You can benefit from a free 15 or 30-day trial of the software depending on which plan you are interested in trying.

Website: https://www.nocrm.io/use-cases/telemarketing-crm

5. EngageBay

They claim to offer the best affordable all-in-one call centre CRM for small businesses that is suitable for telemarketing.
It provides marketing and sales automation with call center features.
The CRM has an intuitive design and is easy to set up but they also offer free onboarding.
It features useful tools which include contact management, power dialer and agent productivity tracking.
The CRM centralizes all your contact information making it easier for your reps to access details about past interactions and background information to support their calls.
You can utilize the direct dialling tools with the CRM to make contacting customers simpler and calls can be recorded.
They provide an advanced workflow automation builder that can assign calls to the best reps.
It can be integrated with a variety of tools to help you improve your operations and processes.
They provide reporting and analytics to help you understand your data and customers better.
A free plan is available for up to 15 users and 250 contacts which you could use to try out the software.

Website: https://www.engagebay.com/blog/call-center-crm-software/

6. Bitrix24

They claim to offer the best telemarketing software with performance analytics.
It offers fully equipped inbound and outbound telemarketing software that can be integrated with their CRM which is free of charge with this software.
The CRM is cloud-based and your teams can access the database from anywhere.
It can record all your interactions with your contacts in one place so any team member can pick up the call and handle it.
The software includes voicemail, call queues, call recording, call waiting, call transfer, call forwarding and extensions.
It also offers a virtual call center that can handle calls from the CRM and can assign clients to the right people.
The CRM can enable you to automate activities such as client notifications, customizable triggers and sales rep notifications.
It can incorporate chat, video calls, conferencing, calendars, online documents, file storage, tasks, time tracking and mobile sales app.
It includes powerful analytics that allow you to analyse your calls and staff performance.
They offer a free plan for unlimited users with 5GB storage as well as a 15-day free trial of the software.

Website: https://www.bitrix24.com/uses/free-telemarketing-software.php

7. FiveCRM

They claim that they are the only CRM that is made specifically for telemarketing which is a customizable sales solution.
It is designed to manage your outbound calls and lead generation which can ease the process for your team as well as manage and track your calls, leads and contacts.
The CRM provides your team with the tools you need to work more efficiently and effectively.
It offers call management features which include a quick calling process and defined call lists to simplify callback management.
They provide email campaign management which can increase your lead engagement and conversion rates.
It can assist you in tracking the performance of your sales team and aid you in managing and growing your business.
The CRM can organize and streamline your sales processes to make efficiencies using workflows.
It can automate processes including appointment setting, callback management and reporting.
The CRM can be connected to your existing systems for seamless integration.
They provide custom analytics in a dashboard that can support your sales with insights on the business.

Website: https://www.fivecrm.com/

8. CentraHub

They offer telemarketing CRM software that can aid you in delivering quick and efficient customer support service.
It offers a combined CRM with call management features that support telemarketing.
The CRM enables your team to make calls from your desktops or laptops.
It can assist you in categorizing your leads so that you can run more effective campaigns.
You can manage multiple telemarketing campaigns through the CRM efficiently and monitor their progress.
It offers robocalling that enables automatic dialing with pre-recorded voice messages which can help market products and conduct customer services.
The CRM provides you with a 360-degree view of your leads to aid callers with modifying their approach.
You can integrate the CRM with telephony software to extend its capabilities.
It can produce instant reports and analytics to review individual employee performance, call stats and customer satisfaction.
You can book a demo of the CRM to learn more about it.

Website: https://www.centrahubcrm.com/telemarketing-crm-software

9. Efficy

They claim to offer the best CRM solution for call centers with a telemarketing tool to support your operations.
It is designed to help your operators work faster and shorten waiting times so you can handle more calls.
The CRM is easy to use and enables you to train operators quicker as they have more tools to support them in their role.
You can customize the CRM to adapt it to your needs and add integrations to expand its capabilities.
The CRM stores all your data in a central depository making it easy for operators to access information and record more information during calls so it doesn’t matter who handles the call.
It can help you to streamline your operations to make them more efficient and save time.
The CRM provides multichannel lead management with end-to-end process management which includes capturing, qualifying and nurturing leads.
They also offer quotes, contract management, product catalogues, a self-service portal, project management, document management, a ticketing system, timesheets and invoices.
The CRM is a secure database that is compliant with GDPR to help you meet required standards.
It can create reports to help you get more from your data and understand your call numbers and operations better as well as track your KPIs.

Website: https://www.efficy.com/crm-call-center/

10. CloudTalk

They offer telemarketing call center software that can help save on operating costs.
It is a cloud-based software that can be integrated with your existing business software to become a seamless system.
The software can incorporate a helpdesk and live chat to support your customers without your agents needing to switch systems.
It provides a range of call features including callback, call routing, call recording and more.
The software centralizes your contact records and provides a comprehensive call history for your agents to support them during calls.
They provide a click-to-call feature so agents can dial any web number with a single click with no manual dialling.
It can streamline your operations and maximize your performance through the use of improved calling tools and processes.
You can automate repetitive tasks and reduce errors by humans as well as create efficiencies.
They provide the facilities to track your performance at all times and see what is happening with your teams and calls.
Offer a 14-day free trial of the software so you can sample the software before committing to it.

Website: https://www.cloudtalk.io/blog/telemarketing-call-center/

11. SquadStack

Offers a CRM solution for call centers which includes telesales and it can aid your productivity and simplify your customer interactions.
The CRM can be customized to meet your needs, and customer training and support are provided.
It is designed to assist your staff in accessing your data faster so queries can be resolved quickly and increase customer satisfaction.
You can utilize the CRM to automate your workflows to manage your customers more efficiently and improve customer service.
The CRM can aid you in personalizing your customer experiences through the information you have collected on them.
It offers call scripting tools to support your teams in delivering consistent customer service.
You can manage your leads more efficiently through the CRM as it aids with prioritizing leads, identifying opportunities and tracking actions.
It helps you track all your calls with tools including call routing so that you can connect customers with the right teams and reduce waiting times.
You can access real-time analytics about your business and calls so you can gain insights and monitor performance.
A demo of the software is available so that you can see more about it.

Website: https://www.squadstack.com/blog/call-center-crm-software

12. EspoCRM

Offers a call center CRM combined with VoIP integration that can assist you in evolving the way you work.
It is designed to help you unify your customer data and bring together your customer interactions and history in one platform.
You can improve your customer experience by managing the complete customer journey in one place whilst increasing your productivity.
It can assist you in increasing team collaboration and cross-department working through a shared database.
The CRM enables your agents to access customer information quickly using automatic caller ID to match their records.
It can also help automate call management processes including streamlining call distribution and scheduling calls.
You can manage all your communication channels through the CRM so you can deliver consistent service.
You can integrate the CRM with the most popular IP telephony services to improve delivery.
They provide analytics that enables you to monitor and track your key metrics including gaining insights about individual, team and business performance.
Access a month long free trial of the CRM so you can see what the software can do first-hand.

Website: https://www.espocrm.com/industries/call-centers/

13. Call Center Studio

Offers call center software combined with CRM that can aid you in delivering improved customer experiences.
The software combines your technical infrastructure so that your staff can work on a single screen which can help save time and reduce errors.
The solution provides an end-to-end provision to manage your operations effectively.
It allows you and your sales teams to manage the entire customer journey in one place.
You can manage multiple calls easily whilst accessing the information you need for the customer.
The software can aid you in managing all channels whilst utilizing AI chat so that you can improve your efficiency.
You can integrate the software with third-party software to extend its capabilities.
It provides real-time data and access to metrics that allow you to track your performance.
The software is easy to set up and can be completed in minutes with 24/7 customer support available.
Contact them to arrange a demo of the software to find out more about it.

Website: https://callcenterstudio.com/crm/