18 Best CRMs For Government & Public Sector

The table below shows a quick price comparison of all the Government and Public Sector CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
HubSpot CRM	Free plan available	Free plan available
Pipedrive	$24	14 day
Zendesk	$69	14 day
Quickbase	$35	30 day
Thryv	$199	14 day
ClickUp	Free plan available then $7	No free trial available
Nutshell	$16	14 day
SugarCRM	$19	7 day
SAP Sales Cloud	Not stated	30 day
Creatio	Not stated	14 day
SuperOffice CRM	USD price not available	No free trial available
Nextiva	$30.95	No free trial available
Axelor	Not stated	No free trial available
eZnet	$10	30 day
Halo CRM	$65	30 day
Knack	$19	14 day
Efficy	$69	No free trial available

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

Sections

1. Salesforce

They offer software that is designed to support public sector organizations to manage their engagements and stakeholders more effectively.
The software provides a 360-degree view of all contacts in the database including citizens, stakeholders and partners.
They offer a flexible, scalable and secure platform to bring all your contact data into one place.
It helps organizations to streamline their services and create efficiencies in their processes.
You can manage communications through the platform including email, SMS, chat facilities and social media.
It can be utilized to capture information and manage emergency communications at each stage of your response.
The software can also aid you in managing your procedures and monitoring delivery.
You can report and track your performance across your organization and facilities.
It can be integrated with your legacy systems and apps easily with no/low coding needed.
Offers a 30-day free trial of the software so you can sample it before committing to a plan.

Website: https://www.salesforce.com/uk/solutions/industries/government/overview/

2. HubSpot

Offers software that is designed for government agencies including local, state and federal agencies.
The software can store all your contact information centrally enabling you to manage your contacts more effectively.
It assists with attracting traffic to their website and converting the traffic into engaged citizens with the resources that they need.
They can help with blogs, microsites, social media and more to engage your citizens.
You can generate customized content that is unique to citizens’ programs or policy interests.
They offer a variety of tools which include email marketing, social media management, ad management, campaign management and SEO support.
It can incorporate a ticketing system and customer portal to assist you in handling your citizens and enquiries.
You can measure campaign effectiveness with analytics that enable you to gain insights.
It can be integrated with other apps to extend its capabilities.
A free plan is available for up to five users which could be used to trial the software and you can request a live demo.

Website: https://www.hubspot.com/government

3. Pipedrive

They claim to offer the best CRM software for government agencies that aid with overseeing your citizens, stakeholders and partners.
It assists with automating your case management to create efficiencies and reduce manual tasks.
You can deliver communications using their tools that enable you to automate, track and report on interactions.
The CRM enables you to create more personalized communications based on the data you have collected and the insights offered.
It provides easy scheduling as well as built-in communication features to support your administration.
You can streamline your pipeline to improve your procurement processes.
They enable you to set up self-service options so that your citizens can access your services at speed.
You can create customized reports and gain insights about your organization, citizens and stakeholders.
It stores and protects personal data in line with privacy requirements to ensure that you remain compliant.
A 14-day free trial of the software is available so that you can see how it works first-hand.

Website: https://www.pipedrive.com/en/industries/best-crm-for-government

4. Zendesk

Offers easy to customize software for government agencies that can help make them more responsive and efficient.
It can assist with the delivery of services and information to the public through better digital services.
The software is designed as an all-in-one system that centralizes your information and unifies your internal and external communications.
It can support you in delivering personalized experiences and support to your customers.
You can communicate and provide support to your customers across a range of channels including web, mobile and social media.
The software can be used to manage field staff using tools that can aid with tracking and managing requests, disseminating information and providing access to the data wherever they are.
They provide powerful analytics that give you visibility of what is happening and insights to improve your decision-making.
It can seamlessly integrate with your legacy systems to offer greater flexibility and reduce duplication.
They provide software that meets stringent cybersecurity capabilities and processes to provide data privacy and security of your data to meet requirements.
Offers a 14-day free trial and a demo of the software so that you can learn more about it.

Website: https://www.zendesk.com/government/

5. Quickbase

They offer software that caters for the government and public sector and aids with managing data and workflows more efficiently.
It centralizes all your information to make it more accessible for your teams and across your organization.
They provide a dashboard that enables you to see what is happening in your organization and manage projects.
You can create roles and give permissions so that each user has the access level they need and keep your data secure.
It aids with project management which includes seeing progress, planning and communications.
The platform is no-code enabling you to adapt the software easily.
You can connect the software with other apps and customize the software to maximize its functionality.
They provide real-time insights into your organization and processes to assist with making timely and informed decisions.
They claim to offer best-in-class security standards to protect your data.
Access a free trial that is available for 30 days so you can sample the software before you commit to it or you can request a demo of the software.

Website: https://www.quickbase.com/solutions/government-public-sector-software

6. Thryv

Offer an all-in-one software for government agencies to automate tasks and streamline communications.
It is designed to help you save time and create efficiencies in your workload by digitizing manual processes.
You can simplify scheduling with inline appointment booking, automated reminders and details on how to find your offices.
The software can streamline your communications whilst enabling you to personalize emails and text messages using triggers that you can define.
They provide templates for social media content creation and simplified tools to aid automation that utilizes AI.
It enables you to organize and nurture your relationships with your donors and clients as well as add customizable tags to help you target and report on your contacts.
They provide a unified inbox to combine all your messages from contacts across channels so that you have a complete record of your interaction with them.
It supports team collaboration with shared data and TeamChat as well as enabling you to mark up photos and attach documents to keep everyone informed.
The software can be integrated with all the apps and tools you already use to make it easier to manage your operations.
Offers a 14-day free trial of the software to allow you to see what it offers before you sign up.

Website: https://www.thryv.com/reference/software-for-government/

7. ClickUp

They offer CRM software for local government that can help you streamline your interactions and improve your service delivery.
It is a customizable CRM system that enables your teams to work effectively together to manage relationships efficiently.
You can easily track and manage your client relationships in the sales pipeline.
The CRM provides forms that allow you to streamline your intake processes, organize data and create tasks automatically.
It can track your interactions with contacts, manage feedback and aid with tailoring your outreach.
You can manage your events through the CRM by tracking invites, sending reminders and enhancing participation.
The software can manage your service requests including tracking, assigning requests and analysing performance.
It can also assist with managing permits and licensing, zoning compliance, public health, budget tracking, grant management and financial reporting.
You can see what is happening and monitor your contacts using List, Kanban Board, Table View and more.
They offer a free plan for personal use which you could utilize to see what the CRM can do before committing to it.

Website: https://clickup.com/features/crm/local-government

8. Nutshell

Offers a CRM that has been built for the government and public sector that can increase your efficiency and focus on community support and policy implementation.
It can enhance citizen and stakeholder engagement through better management and organization of your contact data.
You can manage your inquiries through tailored pipelines that can aid with tracking and managing your processes and workflows.
It can assist by creating automated processes and enable you to set up alerts, notifications and reminders to improve your communications and reduce repetitive tasks.
They provide automation to streamline tasks including email sequencing and moving tasks between pipeline stages.
It provides a central data repository for all contacts and interactions that all key staff can access.
The CRM can provide insights through reporting and analytics to aid you in data-driven decision-making.
You can integrate the CRM with thousands of apps and software to extend its capabilities.
They provide a range of plans with features that grow with the plan so you can select a plan to suit your needs.
A 14-day free trial is available so you can access the software before signing up for a plan to see what it can offer.

Website: https://www.nutshell.com/industries/government-organizations

9. SugarCRM

They offer a CRM for the public sector and government that can help modernize your services.
Their CRM provides customization to tailor the software to your needs and processes.
It can connect your customer-facing and back-office teams so they work together more effectively.
You can automate and streamline your processes in workflows to make efficiencies and save time.
The CRM aids with customer journey management and nurturing leads ensuring a seamless journey.
You can manage cases and enquiries through the CRM and monitor their progress.
It can also be used to manage your marketing and communications, event management, and grants and funding.
They provide operational analytics that gives insight and aid with decision-making.
The CRM is built with data protection in mind to adhere to strict compliance and security protocols.
Offers a 7-day free trial of the CRM so you can explore what it has to offer.

Website: https://www.sugarcrm.com/uk/industries/public-sector/

10. SAP Sales Cloud

Offers a range of software solutions that include customer data management and citizen services for government and public sector organizations.
They provide cloud-based software that incorporates AI-driven functionality to deliver digitized solutions.
Their solutions are specifically tailored for public services to support your operations and make efficiencies.
You can bring together your front-end and back-end customer data and teams to deliver connected services.
It provides more efficient inquiry handling with advanced contact center and case management functionality.
They offer citizen access to information and the ability to carry out self-service tasks.
You can produce personalized messages to your contacts to enhance your communications.
It can manage your ticket management with case management workflows that can streamline issue resolution.
They provide the ability to gain real-time insights into your data so that it can inform your decisions.
Access a 30-day free trial of the software or a demo to find out more about it.

Website: https://www.sap.com/uk/industries/government.html

11. Creatio

They offer a CRM that caters for the public sector and can help automate workflows and make efficiencies.
The CRM is specifically for the public sector so it can aid with a wide variety of services with a tailored system rather than using a generic CRM.
It stores communications and case history centrally alongside other details to support case handling and communications.
You can manage omnichannel communications through the CRM including emails, phone, text messages and web.
It can automate workflows and processes to aid communications and responses as well as support self-service online.
The CRM can help you to monitor and manage projects including aid collaboration, communications, manage expenses and monitor performance.
You can manage your events through the CRM including organizing them from the start to the end, promotions and reporting.
It can also aid with legislative tracking, grant management, procurement, licensing, permitting and inspections.
They provide dashboards and reports to assist you in tracking and analyzing key metrics and contact data.
Offers a 14-day free trial and a demo of the CRM so you can sample the software first-hand before signing up for a plan.

Website: https://www.creatio.com/industries/public-sector

12. SuperOffice

Offers software for government agencies that provides a greater connection with citizens.
It enables you to manage, facilitate and automate your interactions to improve the experience for everyone.
The software stores citizen information in one place and provides workers with a 360-degree view of all their key information including current, past and closed requests.
It provides a citizen portal with a one-stop shop for raising questions, getting answers and checking progress on requests.
You can manage requests more effectively by being able to structure, categorize and prioritize requests.
The software can help you to adapt and improve your existing registration and application processes.
It can be accessed on any device including desktop, mobile and tablet.
You can set up dashboards to monitor performance, key figures and KPIs.
It can be integrated with other systems to automate other workflows and eliminate manual paperwork.
You can request a demo to learn more about the CRM.

Website: https://www.superoffice.com/industry/public-sector/

13. Nextiva

They offer software for government institutions that can help streamline communications.
It is an AI-powered platform that allows you to unify all your conversations in a single place.
They enable you to build stronger connections with your citizens that can create trust.
The platform helps you to connect, engage and serve your constituents more effectively.
It enables your teams to work collaboratively and transform your organization’s communications.
You can streamline your handling of inbound calls, texts and online comments as well as manage outbound texts and calls.
It can help you to reach your citizens and engage them as well as provide self-service options.
You can utilize smart automation to assist you in routing calls and automating answers on the AI chatbot.
Access meaningful insights about your constituents in real time using analytics to help improve your delivery.
They provide a secure platform that offers high security to protect your data.

Website: https://www.nextiva.com/industry/government

14. Axelor

Offers a CRM designed for the public sector, associations and local authorities.
They offer a modular cloud-based design that can be adapted to meet the needs of your organization.
You can create workflows that are specific and customized to your processes which can help streamline them.
It offers a range of functionalities specific to the sector including the management of tenders, grants, events, documents and more.
The CRM centralizes your data to enable access across your organization which allows you to deliver consistent services.
You can use the CRM to handle citizen interactions and deliver more personalized services and improve communications.
The CRM can help you to identify trends and understand their citizens better through the data collected.
You can incorporate the CRM with their other tools to expand the functionality with the ERP and BPM, as well as other third-party apps and software.
The platform uses robust security protocols, user access control and right management to protect the data.
They provide an accessible platform that is available on any device including computer, tablet and smartphone that enables remote access.

Website: https://axelor.com/crm-public-sector/

15. eZnet CRM

They offer a CRM for government and public sector organizations to manage communications and daily operations in a single platform.
It brings together all your information in one place on a cloud-based platform to improve efficiency.
You can streamline your internal and external communication processes to make your operations run better.
They offer a real-time customer ticket module to enable you to manage your inquiries more effectively.
It can assist you in planning, creating, assigning, executing and monitoring marketing campaigns.
You can incorporate your calendars so it can aid with scheduling meetings, appointments and manage tasks.
The CRM can help in storing documents for you including sharing and managing so that they can be accessed easily.
It offers a secure system that is backed up at all times to give you peace of mind.
They offer mobile apps available on iOS and Android to enable remote working.
Offers a 30-day free trial of the CRM so you can learn more about it.

Website: https://www.eznetcrm.com/crm-for-government-and-public-sector

16. HaloCRM

Offers a CRM for public sector and government bodies that is designed to be an all-inclusive tool to help increase constituent happiness.
They provide a system that delivers an intuitive customer journey for your public and employees that can improve efficiency.
It centralizes your communications and can aid you in streamlining your communications.
They provide a modular design that enables you to select the features and functions you need and allows you to scale the CRM as needed.
It enables you to manage omnichannel and support your constituents through any channel including email, text, social media, chat and more.
They offer a customizable self-service customer portal to enable your constituents to access their inquiries, raise tickets, live chat or interact with a bot, and find solutions in your knowledge base.
It can be integrated with a variety of apps and software to centralize all your systems.
You can access reporting facilities with over 500 reports on core metrics to help you improve your service and monitor performance.
It can be accessed using any modern browser on any device including smartphones to support your mobile workforce.
They offer a 30-day free trial and demo of the CRM so you can see what it can do.

Website: https://halocrm.io/industries/public-sector/

17. Knack

They offer a CRM for government agencies that can help you streamline your operation and facilitate better communications.
They offer tailored solutions that are designed to fit the uniqueness of the organization.
It can support your departments in working together by creating frameworks and sharing information easily.
You can coordinate tasks more easily as well as automate your business processes so that you can operate more efficiently.
The CRM is easy to use with no code enabling you to set up the CRM quickly and tailor it to your needs.
They can help you build a public portal to handle your citizen services to aid wait times and engagement.
You can also utilize it for managing your projects and inventory in one system.
It can provide enhanced data security and compliance compared to using spreadsheets
They provide custom dashboards that enable you to unite your reporting and gain insight.
A 14-day free trial is available to enable you to get a feel for the CRM.

Website: https://www.knack.com/solutions/government/

18. Efficy

Offers a CRM that is suitable for the public sector and can help you to enhance your service quality and modernize your services.
It provides a centralized system for all your staff for information and gives them a 360 view of the contacts, their previous interactions and relationships with you.
The CRM allows you to manage requests through a range of channels including email, phone, social media, in person and web.
You can set up automated processes and alerts so you are notified based on predefined criteria.
They offer a self-care portal to make it easier for people to access information and services.
You can develop tailored marketing strategies to share information that can measure satisfaction.
It can streamline your processes with smarter automation as well as enable you to deliver personalized interactions.
You can access analytics that provide information that allows you to make data-driven decisions.
It enables you to configure your access rights so that your staff have the right level of access and certain data can be restricted.
You can access a demo so you can learn more about it.

Website: https://www.efficy.com/crm-for-the-public-sector/