Freshsales vs Zendesk Reviews & Pricing In 2025

Want to know if Freshsales or Zendesk is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Freshsales vs Zendesk Reviews

	Freshsales	Zendesk
Trustpilot Rating	2	1.7
Number of Trustpilot Reviews	84	514
iPhone App Rating	4.5	4.5
Number of iPhone App Reviews	406	3,900
Android App Rating	4.2	3.5
Number of Android App Reviews	1,020	7,550

Sources

Freshsales vs Zendesk Pricing

	Freshsales	Zendesk
Free Plan	Yes	No
Free Plan Limits	Three users	NA
Free Trial	Yes	Yes
Free Trial Length	21 day	14 day
Cheapest Plan Name	Growth	Suite Team
Cheapest Plan Cost Per Month	$47	$115
Mid Priced Plan Name	Pro	Suite Growth
Mid Priced Plan Cost Per Month	$47	$115
Top Plan Name	Enterprise	Suite Professional
Top Plan Cost Per Month	$71	$149

Freshsales vs Zendesk Features

Freshsales Growth vs Zendesk Suite Team

Freshsales Growth	Zendesk Suite Team
Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Built-in Chat, Email, & Phone Email Templates Custom Fields Basic Workflows Contextual Collaboration with Slack Product Catalog Curated Reports Freshworks Marketplace 1 CPQ license Mobile App 24×5 Support	Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources

Freshsales Pro vs Zendesk Suite Growth

Freshsales Pro

Zendesk Suite Growth

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Freshsales Enterprise vs Zendesk Suite Professional

Freshsales Enterprise

Zendesk Suite Professional

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Dedicated Account Manager

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Freshsales vs Zendesk Integrations

Freshsales	Zendesk
Teamviewer MailChimp Shopify QuickBooks Razorpay Jira Viber Microsoft Dynamics Magento FrontApp	Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Freshsales	Zendesk
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	No	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	Yes
Facebook Integration	Yes	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	No
Notion Integration	No	Yes
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	Yes	Yes
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	Yes
Dialer	No	Yes
Contract Management	Yes	Yes
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	Yes	No
Customer Portal	No	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	Yes	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Freshsales vs Zendesk Industry Specific CRM Solutions

The following comparison looks at whether or not Freshsales or Zendesk have dedicated landing pages explaining how their CRM software could be used for each industry.

	Freshsales	Zendesk
Accountants & Accounting Firms	No	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	No	Yes
Car & Auto Dealerships	No	Yes
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	Yes	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	No	Yes
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	Yes	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	No	Yes
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Freshsales vs Zendesk Pros & Cons

Freshsales Pros Free plan Keep track of new leads and deals Various automations available	Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate
Freshsales Cons Customer support could be improved Graphics could be updated Bad reporting system	Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools

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