Freshsales vs Microsoft Dynamics 365 Reviews & Pricing In 2025

Want to know if Freshsales or Microsoft Dynamics 365 is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Freshsales vs Microsoft Dynamics 365 Reviews

	Freshsales	Microsoft Dynamics 365
Trustpilot Rating	2	1.4
Number of Trustpilot Reviews	84	1,588
iPhone App Rating	4.5	4.3
Number of iPhone App Reviews	406	892
Android App Rating	4.2	4
Number of Android App Reviews	1,020	7,330

Sources

Freshsales vs Microsoft Dynamics 365 Pricing

	Freshsales	Microsoft Dynamics 365
Free Plan	Yes	No
Free Plan Limits	Three users	NA
Free Trial	Yes	Yes
Free Trial Length	21 day	30 day
Cheapest Plan Name	Growth	Dynamics 365 Sales Professional
Cheapest Plan Cost Per Month	$47	$95
Mid Priced Plan Name	Pro	Dynamics 365 Sales Enterprise
Mid Priced Plan Cost Per Month	$47	$95
Top Plan Name	Enterprise	Dynamics 365 Sales Premium
Top Plan Cost Per Month	$71	$135

Freshsales vs Microsoft Dynamics 365 Features

Freshsales Growth vs Microsoft Dynamics 365 Dynamics 365 Sales Professional

Freshsales Growth	Microsoft Dynamics 365 Dynamics 365 Sales Professional
Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Built-in Chat, Email, & Phone Email Templates Custom Fields Basic Workflows Contextual Collaboration with Slack Product Catalog Curated Reports Freshworks Marketplace 1 CPQ license Mobile App 24×5 Support	Lead and opportunity management Marketing lists and quick campaigns Products, price lists, and product bundles Quotes, orders, and invoices CPQ and data enrichment solution discovery Live org charts Mobile app Outlook Exchange Excel Teams3 OneDrive / SharePoint OneNote Export to Excel Advanced analytics with separate Microsoft Power BI license Real-time sales reports and dashboards

Freshsales Pro vs Microsoft Dynamics 365 Dynamics 365 Sales Enterprise

Freshsales Pro

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Freshsales Enterprise vs Microsoft Dynamics 365 Dynamics 365 Sales Premium

Freshsales Enterprise

Microsoft Dynamics 365 Dynamics 365 Sales Premium

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Dedicated Account Manager

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Freshsales vs Microsoft Dynamics 365 Integrations

Freshsales	Microsoft Dynamics 365
Teamviewer MailChimp Shopify QuickBooks Razorpay Jira Viber Microsoft Dynamics Magento FrontApp	DocuSign Salesforce Microsoft Teams ADP Workforce Now Emburse Certify Expense LinkedIn Adobe Acrobat Sign Zoho Expense PandaDoc Nextiva

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Freshsales	Microsoft Dynamics 365
API	Yes	No
Outlook Integration	Yes	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	No
Shopify Integration	No	No
WordPress Integration	No	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	No
Facebook Integration	Yes	No
LinkedIn Integration	No	Yes
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	No
Xero Integration	Yes	No
Notion Integration	No	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	No
Invoicing	Yes	Yes
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	Yes	No
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	No	Yes
Contract Management	Yes	No
Inventory Management	Yes	Yes
Quoting	Yes	Yes
Drip Marketing	Yes	No
Customer Portal	No	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	No	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	Yes	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	No

Freshsales vs Microsoft Dynamics 365 Industry Specific CRM Solutions

The following comparison looks at whether or not Freshsales or Microsoft Dynamics 365 have dedicated landing pages explaining how their CRM software could be used for each industry.

	Freshsales	Microsoft Dynamics 365
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	No	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	Yes
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	Yes
Event Management	No	No
Field Service	No	Yes
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	No	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Doesn’t mention CRM for healthcare
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	No
Manufacturing	Yes	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	Yes	No
Political Campaigns	No	Yes
Private Equity	No	No
Professional Services	No	No
Property Management	Yes	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	Yes	No
Restaurants	Yes	No
Retail	Yes	Not a CRM solution
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	Yes
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Freshsales vs Microsoft Dynamics 365 Pros & Cons

Freshsales Pros Free plan Keep track of new leads and deals Various automations available	Microsoft Dynamics 365 Pros Cloud service and on-premises solution Wide range of features Free 30-day trial
Freshsales Cons Customer support could be improved Graphics could be updated Bad reporting system	Microsoft Dynamics 365 Cons Integration available as an add-on Difficulty with the user interface Customer service not that effective

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