Freshsales vs Capsule Reviews & Pricing In 2025

Want to know if Freshsales or Capsule is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Freshsales vs Capsule Reviews

	Freshsales	Capsule
Trustpilot Rating	2	4.6
Number of Trustpilot Reviews	84	42
iPhone App Rating	4.5	4.6
Number of iPhone App Reviews	406	38
Android App Rating	4.2	3.9
Number of Android App Reviews	1,020	347

Sources

Freshsales vs Capsule Pricing

	Freshsales	Capsule
Free Plan	Yes	Yes
Free Plan Limits	Three users	Two users & 250 contacts
Free Trial	Yes	Yes
Free Trial Length	21 day	14 day
Cheapest Plan Name	Growth	Starter
Cheapest Plan Cost Per Month	$47	$38
Mid Priced Plan Name	Pro	Growth
Mid Priced Plan Cost Per Month	$47	$38
Top Plan Name	Enterprise	Ultimate
Top Plan Cost Per Month	$71	$75

Freshsales vs Capsule Features

Freshsales Growth vs Capsule Starter

Freshsales Growth	Capsule Starter
Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Built-in Chat, Email, & Phone Email Templates Custom Fields Basic Workflows Contextual Collaboration with Slack Product Catalog Curated Reports Freshworks Marketplace 1 CPQ license Mobile App 24×5 Support	Everything in Free 30,000 Contacts 1 Sales Pipeline 1 Project Board 50 Custom Fields 5 Email Templates 1 Shared Mailbox 10 AI Content Assists Activity Reporting Key integrations

Freshsales Pro vs Capsule Growth

Freshsales Pro

Capsule Growth

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

Everything in Starter
60,000 Contacts
5 Sales Pipelines
5 Project Boards
150 Custom Fields
50 Email Templates
3 Shared Mailboxes
1000 AI Content Assists
Important Fields
Workflow Automation
Custom Activity Types
Advanced Sales Reporting
User Roles & Permissions

Freshsales Enterprise vs Capsule Ultimate

Freshsales Enterprise

Capsule Ultimate

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Dedicated Account Manager

Everything in Advanced
240,000 Contacts
100 Sales Pipelines
100 Project Boards
Unlimited Custom Fields
1000 Email Templates
10 Shared Mailboxes
1000 AI Content Assists
Implementation Support
Import Assistance
Custom Training
Dedicated Account Manager
Ongoing Priority Support

Freshsales vs Capsule Integrations

Freshsales	Capsule
Teamviewer MailChimp Shopify QuickBooks Razorpay Jira Viber Microsoft Dynamics Magento FrontApp	Transpond Xero Zapier FreshBooks Mailchimp Sage FreeAgent Microsoft Google QuickBooks

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Freshsales	Capsule
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	No
WordPress Integration	No	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	No
Facebook Integration	Yes	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	Yes	No
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	No	No
Contract Management	Yes	No
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	Yes	No
Customer Portal	No	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	No
Call Recording	Yes	No
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	Yes	Yes
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	No

Freshsales vs Capsule Industry Specific CRM Solutions

The following comparison looks at whether or not Freshsales or Capsule have dedicated landing pages explaining how their CRM software could be used for each industry.

	Freshsales	Capsule
Accountants & Accounting Firms	No	Yes
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	No
Car & Auto Dealerships	No	Yes
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	Yes
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	No	No
Graphic Designers & Creatives	No	Yes
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	Yes
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	Yes
Landscapers	No	No
Lawyers & Law Firms	Yes	Yes
Logistics	Yes	No
Manufacturing	Yes	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	Yes	No
Political Campaigns	No	No
Private Equity	No	Yes
Professional Services	No	Yes
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	Yes
Restaurants	Yes	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	Yes
Travel Agents	Yes	Yes
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	Yes

Freshsales vs Capsule Pros & Cons

Freshsales Pros Free plan Keep track of new leads and deals Various automations available	Capsule Pros Available free plan Integrates well with Google Workspace and Microsoft 365 Sales pipeline dashboard is very crisp and clear
Freshsales Cons Customer support could be improved Graphics could be updated Bad reporting system	Capsule Cons Lack of user permissions Suited to companies managing recurring agreements Need to dig deep to find some of the functionality

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