Zendesk vs LeadSquared Reviews & Pricing In 2025

Want to know if Zendesk or LeadSquared is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs LeadSquared Reviews

	Zendesk	LeadSquared
Trustpilot Rating	1.7	2.6
Number of Trustpilot Reviews	514	4
iPhone App Rating	4.5	4.1
Number of iPhone App Reviews	3,900	9
Android App Rating	3.5	3.2
Number of Android App Reviews	7,550	7,630

Sources

Zendesk vs LeadSquared Pricing

	Zendesk	LeadSquared
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Suite Team	Lite
Cheapest Plan Cost Per Month	$115	Not Listed
Mid Priced Plan Name	Suite Growth	Pro
Mid Priced Plan Cost Per Month	$115	Not Listed
Top Plan Name	Suite Professional	Super
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs LeadSquared Features

Zendesk Suite Team vs LeadSquared Lite

Zendesk Suite Team	LeadSquared Lite
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Lead Tracking Lead Qualification Lead Scoring Custom Fields Duplicate Blocking Smart Views Sales Tracking Tasks and Follow-ups Conversation Tracking Sales Reporting One-on-one Emails Text Messages Phone Call Tracking Check-in/Check-out Geo-tracking Multi-lingual Support Offline Functionality

Zendesk Suite Growth vs LeadSquared Pro

Zendesk Suite Growth

LeadSquared Pro

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Lead Tracking
Lead Qualification
Lead Scoring
Custom Fields
Duplicate Blocking
Smart Views
Sales Tracking
Tasks and Follow-ups
Conversation Tracking
Sales Reporting
One-on-one Emails
Text Messages
Phone Call Tracking
Check-in/Check-out
Geo-tracking
Multi-lingual Support
Offline Functionality
Drag-and-drop Builder
Responsive Templates
Email Personalization
Email Campaign Reports
Lead Distribution
Custom Tabs
Custom Actions
Sales Notifications
Role-based access
Territory Management
Sales Performance Reports
Account Management

Zendesk Suite Professional vs LeadSquared Super

Zendesk Suite Professional

LeadSquared Super

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Lead Tracking
Lead Qualification
Lead Scoring
Custom Fields
Duplicate Blocking
Smart Views
Sales Tracking
Tasks and Follow-ups
Conversation Tracking
Sales Reporting
One-on-one Emails
Text Messages
Phone Call Tracking
Check-in/Check-out
Geo-tracking
Multi-lingual Support
Offline Functionality
Drag-and-drop Builder
Responsive Templates
Email Personalization
Email Campaign Reports
Lead Distribution
Custom Tabs
Custom Actions
Sales Notifications
Role-based access
Territory Management
Sales Performance Reports
Account Management
Visual Workflow Designer
Communication Automation
Sales Automation
Escalations
Customizable Sales Processes
Dynamic Forms
Advanced Sales Signals
Sales Sequences
Zip Code Based Distribution
Performance-based Distribution
Distribution Capping
Field-level security
Hierarchy-based Restrictions
Location-based Restrictions

Zendesk vs LeadSquared Integrations

Zendesk	LeadSquared
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Ameyo 100coins SMS 99acres AiSensy intalk.io AdvancedMD Adwords Data Sync Airtel SMS Acuity Scheduling Pabbly Connect

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	LeadSquared
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	Yes
Facebook Integration	No	Yes
LinkedIn Integration	No	No
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	Yes
Dialer	Yes	Yes
Contract Management	Yes	No
Inventory Management	No	Yes
Quoting	Yes	No
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	No
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zendesk vs LeadSquared Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or LeadSquared have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	LeadSquared
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	Yes
Banks & Banking	Yes	Yes
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	Yes
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	No
Dentists	No	Yes
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	Yes
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	Yes
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	No	Yes
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	Yes
Senior Living	No	Yes
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	Yes
Therapists	No	Yes
Tour Operators	No	Yes
Travel Agents	No	Yes
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs LeadSquared Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	LeadSquared Pros Wide Range of Features Online Support Easily record customer data on a custom basis
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	LeadSquared Cons Lack of Mobile-Friendly Landing Pages Hard to manage all the dashboards in the one place Limited Integration Options

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