Zendesk vs Brevo Reviews & Pricing In 2025

Want to know if Zendesk or Brevo is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Brevo Reviews

	Zendesk	Brevo
Trustpilot Rating	1.7	4.2
Number of Trustpilot Reviews	514	4,431
iPhone App Rating	4.5	3.5
Number of iPhone App Reviews	3,900	4
Android App Rating	3.5	No Rating
Number of Android App Reviews	7,550	No Review

Sources

Zendesk vs Brevo Pricing

	Zendesk	Brevo
Free Plan	No	300 emails per day
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	30 day
Cheapest Plan Name	Suite Team	Starter
Cheapest Plan Cost Per Month	$115	$65
Mid Priced Plan Name	Suite Growth	Business
Mid Priced Plan Cost Per Month	$115	$65
Top Plan Name	Suite Professional	Enterprise
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs Brevo Features

Zendesk Suite Team vs Brevo Starter

Zendesk Suite Team	Brevo Starter
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	From 20k emails/month No daily sending limit No Brevo logo (add-on) Basic reporting & analytics Email support Customizable email templates Drag & drop editor Transactional emails SMS & WhatsApp campaigns

Zendesk Suite Growth vs Brevo Business

Zendesk Suite Growth

Brevo Business

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

From 20k emails/month
Marketing automation
A/B testing
Advanced statistics
Multi-user access
Send time optimization
Phone support
No daily sending limit
No Brevo logo (add-on)
Basic reporting & analytics
Email support
Customizable email templates
Drag & drop editor
Transactional emails
SMS & WhatsApp campaigns

Zendesk Suite Professional vs Brevo Enterprise

Zendesk Suite Professional

Brevo Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Sub-account management
Enterprise-grade security
Advanced integrations
Exclusive features
Tailored onboarding
Personalized support
From 20k emails/month
Marketing automation
A/B testing
Advanced statistics
Multi-user access
Send time optimization
Phone support
No daily sending limit
No Brevo logo (add-on)
Basic reporting & analytics
Email support
Customizable email templates
Drag & drop editor
Transactional emails
SMS & WhatsApp campaigns

Zendesk vs Brevo Integrations

Zendesk	Brevo
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	PayPal WordPress Shopify HubSpot Zapier Freshdesk Pipedrive Zendesk Jotform WooCommerce

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Brevo
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	Yes
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	Yes
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	Yes
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	Yes

Zendesk vs Brevo Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Brevo have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Brevo
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	Yes
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Brevo Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Brevo Pros Great email builder and template Free CRM software Easy to set up automations and multiple pre-built options to save time
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Brevo Cons Some features use credits and cost extra Customer support Some finicky data importing

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