12 Best Free CRM Software Solutions For Your Small Business

Want the best free CRM software solution for your small business? Below we look at solutions from 12 companies each offering a fully free plan.

Plus we look at free trial offers from other companies as an additional option.

Sections

Free CRM Software Reviews

Software	Trustpilot Rating	Iphone App Rating	Android App Rating
Agile CRM	4.8	1.6	1.8
EngageBay	4.8	2	No Rating
Capsule	4.6	4.6	3.9
Brevo	4.2	3.5	No Rating
ClickUp	3.2	4.6	3.2
Vtiger All-In-One CRM	3.1	1.5	No Rating
Hubspot CRM	2.8	4.7	4.7
Podio	2.1	4.6	3.7
Freshsales	2.0	4.5	4.2
Quickbase	No Rating	4.1	3.1
Kylas Sales CRM	No Rating	No Rating	No Rating
CrmOne	No Rating	5	4.8

Sources:

1. Agile CRM

Agile CRM Features on Free/Cheapest plan:

Contacts & Companies
Custom Data Fields
Lead Scoring
Unlimited Deals, Tasks & Documents
Appointment Scheduling
Custom Deal Milestones
Email Tracking
2-Way Email Integration
Email Campaigns
Web Engagement
Contact Level Analytics
Form Builder
Email Templates Builder
Landing Page Builder
5,000 Emails (Branded)
Web-to-Lead
Marketing Automation
Social Monitoring
Campaign Workflows
Nodes Per Campaign
Automation Rules (Triggers)
Helpdesk
Groups
Labels
Canned Responses
Views
Activities
Reports
Knowledge Base
Plugins/Integrations
Email & Phone Support
Google/Shopify/Stripe Sync
Chrome Extension
Basic, Email & Team Reports
Landing Page
API Calls/Day

Agile CRM website

2. EngageBay

EngageBay features on free/cheapest plan:

500 Contacts
Email Templates
Web Pop-ups
Landing Page Builder
Lead Scoring
SMS Marketing
3rd Party Integrations
Social Suite
Tag Manager

EngageBay website

3. Capsule

Capsule features on free/cheapest plan:

Everything in Free
30,000 Contacts
1 Sales Pipeline
1 Project Board
50 Custom Fields
5 Email Templates
1 Shared Mailbox
10 AI Content Assists
Activity Reporting
Key integrations

Capsule website

4. Brevo

Brevo features on free/cheapest plan:

From 20k emails/month
No daily sending limit
No Brevo logo (add-on)
Basic reporting & analytics
Email support
Customizable email templates
Drag & drop editor
Transactional emails
SMS & WhatsApp campaigns

Brevo website

5. ClickUp

ClickUp features on free/cheapest plan:

Unlimited Tasks
Unlimited Free Plan Members
Two-Factor Authentication
Collaborative Docs
Whiteboards
Everything View
Real-Time Chat
Kanban Boards
Sprint Management
Calendar View
Custom Field Manager Basic
In-App Video Recording
24/7 Support
Unlimited Storage
Unlimited Integrations
Unlimited Dashboards
Guests with Permissions
Unlimited Gantt Charts
Unlimited Custom Fields
Column Calculations
Email in ClickUp
Teams (User Groups)
Native Time Tracking
Goals & Portfolios
Form View
Resource Management
Agile Reporting
AI Compatible

ClickUP website

6. Vtiger All-In-One CRM

Vtiger All-In-One CRM features on free/cheapest plan:

One View
Idle Alerts
Emails & Phone Integration
Document Engagement
Zoom & Google Meet
Meeting Aide in Vtiger Buzz
Actions Page
Comments
Lists and Segments
Profile Scoring
1000 Emails/month
Autoresponders
Consents for compliance
Web to Lead Forms
Email Template Builder
List Reports
Email Campaign Reports
Tasks & Milestones
Subtasks
Gantt View
Kanban Board
Customize Sales Stages
Deal Kanban View
Idle Deal Alerts
Time Spent in every Stage
Email Sequences
Google + O365 Add-ins
Enrich LinkedIn Extension
Appointment Pages
Workflows
Email to Case
First Response SLA
Resolution SLA
Business Hours
Real-time Notifications
Actions Page
Business Card Scanner
Leads, Contacts, Deals, Quotes, Cases
Voice Notes
Lead Auto-assignment & Routing
Email tracking & real time notifications
Multiple pipelines
Organization matching with Email domain
Agent level business hours
Case satisfaction survey
Invoicing
Sales Order
Customizable dashboards
Custom schedule reports
Opportunity creation from Email
Organization creation from Email

Vtiger All-In-One CRM

7. Hubspot CRM

Hubspot CRM features on free/cheapest plan:

Free Marketing tools
Free Sales tools
Free Service tools
Free CMS tools
Free Operations tools
Free Commerce tools

Hubspot CRM website

8. Podio

Podio features on free/cheapest plan:

Task management
Apps and workspaces

Podio website

9. Freshsales

Freshsales features on free/cheapest plan:

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support

Freshsales website

10. Quickbase

Quickbase features on free/cheapest plan:

Data storage
Cell-level roles and permissions
Custom branding (per app)
Starter apps
Components
Plugins
Communication and file management channels
Personalized dashboards
Reports and charts
Workflow automations
Email notifications
Email subscriptions
Quickbase mobile app
Admin console
Platform analytics
Strong encryption
Data backup & recovery
Role-based authorization
Auditing
Collect and centralize (CSV)
Data retention
Self-paced eLearning
Community support
Case-based support
Enablement services
App restore assistance

Quickbase website

11. Kylas Sales CRM

Kylas Sales CRM features on free/cheapest plan:

1000 Records (Non-expandable)
Forms
Portals
Conversion Mapping
Contact Management
Company Management
Deals Management
Products / Services
Lead Pipeline (Customizable)
Deal Pipeline (Customizable)
Quotations
Mobile App

Kylas Sales CRM website

12. CrmOne

CrmOne features on free/cheapest plan:

Email
SMS
Whatsapp
Call
Facebook Message
Instagram Message
Google My Business Message
Contact
Account
Lead Board
Bulk Actions
Appointment
Documents
Funnel
Website
Social Media Planner
Form Builder
Survey Builder
Email Template
SMS Template
Link Tracking
Reputation
Deal/Opportunity
Task Management
Recurring Task
Followup
Product Management
Quotes Management
Calender
Contact Automation
Account Automation
Deal Automation
Dashboard
Sales Analytics
Agent Reporting
Call Reporting
Appointment Reporting
Crm Reporting
Email
Live Chat

CrmOne website

Free Trial Offers

Want the power of paid solution, but not sure which one to try? The following companies all offer free trials of their software so you can try before your buy.

Software	Free Trial Length
Salesforce	30 day
Monday.com	14 day
Pipedrive	14 day
Capsule	14 day
Freshsales	21 day
Thryv	14 day
Salesmate	15 day
Zoho CRM	15 day
Zendesk	14 day
InfoFlo Solutions	30 day
Quickbase	30 day
Keap	14 day
Bixpand.com	14 day
Redtail crm	30 day
Kylas Sales CRM	15 day
NetHunt CRM	14 day
Octopus CRM	7 day
Ontraport	14 day
Orgzit	30 day
Pipeline CRM	14 day
Salesflare	30 day
SharpSpring	60 day
Simply crm	14 day
SuiteDash	14 day
Act!	14 day
ActiveCampaign	14 day
Apptivo	30 day
Bitrix24	15 day
Breakcold	14 day
Brevo	30 day
Close	14 day
Constant Contact	60 day
Copper	14 day
Creatio	14 day
CrmOne	15 day
Goals.com	14 day
HoneyBook	7 day
Insightly CRM	14 day
Less Annoying CRM	30 day
Method CRM	14 day
Microsoft Dynamics 365	30 day
Nimble CRM	14 day
Nutshell	14 day
OnePageCRM	21 day
Pipeliner CRM	14 day
SAP Sales Cloud	30 day
Streak	14 day
SugarCRM	7 day
Vendasta	14 day
Vtiger All-In-One CRM	15 day
Workbooks	30 day

What limits are there on free CRM software compared to paid?

Free CRM software can be a great starting point for small businesses or start-ups looking to manage customer relationships without a significant initial investment. However, these free versions often come with limitations compared to their paid counterparts.

Here are some common restrictions you might encounter:

Limited Features: Free CRM systems typically offer basic features such as contact management, interaction tracking, and possibly some lead management capabilities. Advanced features like sales forecasting, detailed analytics, extensive automation, and customization options are usually reserved for paid versions.
User Restrictions: Many free CRMs limit the number of users who can access the system. This can be a significant constraint for growing businesses that need more employees to manage customer relationships.
Data Storage Limits: There might be restrictions on the amount of data you can store in the CRM. This includes limits on the number of records (contacts, accounts, leads, deals, etc.) and the amount of file storage available, which can quickly become insufficient as your business grows.
Integration Capabilities: While paid CRMs often offer extensive integration options with other business tools like email platforms, social media, accounting software, and more, free versions may limit these integrations or offer them in a more basic form.
Support and Service: Free CRM versions generally come with limited customer support. Support might be restricted to self-service resources like forums or online documentation, whereas paid versions typically provide direct access to customer support via phone, email, or live chat.
Customization and Scalability: Paid CRM systems usually allow more customization to tailor the system to a company’s specific processes and workflows. Free versions are often less flexible, offering a one-size-fits-all solution that might not perfectly align with every business’s needs.
Security and Compliance: Free versions may not include the same level of security features or compliance certifications as paid versions. This could be a concern for businesses in industries with stringent data protection regulations.
Advertising: Some free CRM tools include advertisements within the software. This can be distracting and detract from the user experience.
Limited Reporting and Analytics: Advanced reporting features and in-depth analytics are often scaled down or absent in free versions. These features are crucial for gaining insights into business performance and making informed decisions.

For businesses considering CRM software, it’s important to evaluate these limitations in the context of their specific needs and growth plans. Often, a paid CRM might represent a larger upfront cost but provide value that significantly outweighs the free versions in the long term, especially as the business scales.

Why do companies offer free CRM software?

Companies offer free CRM software for several strategic reasons, each aligning with broader business goals or market strategies.

Here are some of the main reasons why companies might provide a free version of their software:

Market Entry Strategy: Offering a free version can help a company gain a foothold in competitive markets by attracting users who might not be ready to commit to a paid option. Once these users are onboarded and familiar with the system, they might be more likely to upgrade to paid plans as their needs grow.
Brand Awareness and Loyalty: By providing a free version, companies can increase brand visibility and recognition. Users who have positive experiences with the free product are more likely to consider the same brand for other needs and recommend it to others, building brand loyalty.
Lead Generation: Free CRM software acts as a lead generation tool. Users who sign up for the free version provide their contact information and other relevant business details. Companies can use this information to identify potential customers for their paid products.
Feedback and Improvement: Offering a free version allows companies to gather user feedback on a large scale, helping them to refine and improve the product. This feedback is valuable for developing new features or fixing issues that may not have been apparent without extensive user interaction.
Upselling and Cross-selling Opportunities: Users of free CRM software are potential candidates for upselling to more comprehensive paid plans that offer additional features, higher limits, and better support. Companies can also cross-sell other products or services to these users.
Data Collection: With more users on their platform, companies can collect data on usage patterns, industry-specific needs, and user behavior. This data can be crucial for market research and tailoring marketing strategies to specific segments.
Competitive Advantage: Providing a robust free CRM can differentiate a company from its competitors. If the free product is sufficiently powerful, it might persuade users to choose it over other paid alternatives, especially among small businesses or startups with limited budgets.
Community Building: Free products can help build a community of users who are loyal to the software and promote it within their networks. This community can provide valuable support resources to other users and act as brand advocates.