SugarCRM vs Oracle NetSuite Reviews & Pricing In 2025

Want to know if SugarCRM or Oracle NetSuite is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

SugarCRM vs Oracle NetSuite Reviews

	SugarCRM	Oracle NetSuite
Trustpilot Rating	2.5	1.8
Number of Trustpilot Reviews	144	19
iPhone App Rating	4	2.3
Number of iPhone App Reviews	68	44
Android App Rating	3.7	2
Number of Android App Reviews	476	414

Sources

SugarCRM vs Oracle NetSuite Pricing

	SugarCRM	Oracle NetSuite
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	No
Free Trial Length	7 day	NA
Cheapest Plan Name	Essentials	Standard
Cheapest Plan Cost Per Month	$85	Not Listed
Mid Priced Plan Name	Advanced	NA
Mid Priced Plan Cost Per Month	$85	Not Listed
Top Plan Name	Premier	NA
Top Plan Cost Per Month	$135	Not Listed

SugarCRM vs Oracle NetSuite Features

SugarCRM Essentials vs Oracle NetSuite Standard

SugarCRM Essentials	Oracle NetSuite Standard
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support	Sales Force Automation Marketing Automation Customer Service Management Partner Relationship Management Mobile Reporting and Analytics

SugarCRM Advanced vs Oracle NetSuite NA

SugarCRM Advanced	Oracle NetSuite NA
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations	NA

SugarCRM Premier vs Oracle NetSuite NA

SugarCRM Premier

Oracle NetSuite NA

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

SugarCRM vs Oracle NetSuite Integrations

SugarCRM	Oracle NetSuite
Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk	Mailchimp DocuSign Rippling HubSpot Box BambooHR Microsoft Outlook Constant Contact Emburse Certify Expense Wrike

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	SugarCRM	Oracle NetSuite
API	Yes	Yes
Outlook Integration	No	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	No
Facebook Integration	No	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	No	No
Office 365 Integration	No	No
Google Sheets Integration	No	No
Xero Integration	Yes	No
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	Yes	No
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	No	No
Project Management	No	Yes
AI	Yes	No
Voip & Telephony Integration	No	No
Dialer	No	No
Contract Management	Yes	Yes
Inventory Management	No	Yes
Quoting	Yes	Yes
Drip Marketing	Yes	No
Customer Portal	Yes	Yes
Appointment Scheduling	No	No
Workflow Automation & Management	Yes	Yes
ERP	No	Yes
Order Management	No	Yes
Ticketing System	Yes	Yes
Call Recording	No	No
Call Tracking	No	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	No	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	Yes
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

SugarCRM vs Oracle NetSuite Industry Specific CRM Solutions

The following comparison looks at whether or not SugarCRM or Oracle NetSuite have dedicated landing pages explaining how their CRM software could be used for each industry.

	SugarCRM	Oracle NetSuite
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	Yes	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	No	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Doesn’t offer consultant CRM	Not a CRM solution
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	No
Customer Service	Yes	No
Dentists	No	No
Doctors	No	No
Ecommerce	No	Yes
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Not a CRM offering but ERP for this sector
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	No	Yes
Hotels & Hospitality	No	Yes
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	No	No
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	No	Yes
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	Yes
Web Designers	No	No
Wholesalers & Distributors	No	Yes

SugarCRM vs Oracle NetSuite Pros & Cons

SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization	Oracle NetSuite Pros Capable of accommodating technological changes Supports small and midsize companies as they grow into large companies Supports more than 190 currencies and a variety of exchange rates and payment options
SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign	Oracle NetSuite Cons Too expensive for businesses on a tighter budget Requires specialized knowledge and budget for add-ons The financial statement creation is complex

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