SugarCRM vs Nextiva Reviews & Pricing In 2025

Want to know if SugarCRM or Nextiva is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

SugarCRM vs Nextiva Reviews

	SugarCRM	Nextiva
Trustpilot Rating	2.5	4.6
Number of Trustpilot Reviews	144	2,941
iPhone App Rating	4	3.8
Number of iPhone App Reviews	68	3,900
Android App Rating	3.7	4.1
Number of Android App Reviews	476	3,040

Sources

SugarCRM vs Nextiva Pricing

	SugarCRM	Nextiva
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	No
Free Trial Length	7 day	NA
Cheapest Plan Name	Essentials	Essential
Cheapest Plan Cost Per Month	$85	$35.95
Mid Priced Plan Name	Advanced	Professional
Mid Priced Plan Cost Per Month	$85	$35.95
Top Plan Name	Premier	Enterprise
Top Plan Cost Per Month	$135	$45.95

SugarCRM vs Nextiva Features

SugarCRM Essentials vs Nextiva Essential

SugarCRM Essentials	Nextiva Essential
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support	Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

SugarCRM Advanced vs Nextiva Professional

SugarCRM Advanced	Nextiva Professional
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations	Unlimited conference calls, 40 participants Unlimited video conferencing Screensharing Auto attendant (multi-level) Mobile and Desktop SMS/MMS Salesforce/HubSpot Integrations Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

SugarCRM Premier vs Nextiva Enterprise

SugarCRM Premier

Nextiva Enterprise

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Unlimited participants on voice & video conferencing
Call recording
Unlimited video conference recording
Voicemail transcription
Microsoft Teams/ Enterprise Integrations
Single Sign On
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations
Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

SugarCRM vs Nextiva Integrations

SugarCRM	Nextiva
Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk	Zoho Salesforce Hubspot Zendesk Netsuite Workbooks ServiceNow Bullhorn Microsoft Dynamics SugarCRM

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	SugarCRM	Nextiva
API	Yes	No
Outlook Integration	No	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	No
Facebook Integration	No	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	No	No
Office 365 Integration	No	No
Google Sheets Integration	No	Yes
Xero Integration	Yes	No
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	Yes	No
Invoicing	No	No
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	No	Yes
Project Management	No	No
AI	Yes	No
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	Yes	No
Customer Portal	Yes	Yes
Appointment Scheduling	No	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	No	Yes
Call Tracking	No	Yes
Task Management	Yes	No
Paypal & Payment Processing	Yes	No
Document Management	No	No
Shared Inbox	No	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	No

SugarCRM vs Nextiva Industry Specific CRM Solutions

The following comparison looks at whether or not SugarCRM or Nextiva have dedicated landing pages explaining how their CRM software could be used for each industry.

	SugarCRM	Nextiva
Accountants & Accounting Firms	No	Yes
Architects & Architecture Firms	Yes	No
Automotive Industry	No	Yes
Banks & Banking	Yes	No
Call Centers	No	Yes
Car & Auto Dealerships	No	No
Charity & Non-profit	No	Phone but not CRM for nonprofits
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Doesn’t offer consultant CRM	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	No
Customer Service	Yes	No
Dentists	No	No
Doctors	No	No
Ecommerce	No	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	No	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	No	Phone but not CRM for real estate
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	No	Yes
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

SugarCRM vs Nextiva Pros & Cons

SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization	Nextiva Pros Lots of collaboration features Auto-attendant feature Track leads and manage customer relationships
SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign	Nextiva Cons Lot of bugs in the Nextiva mobile app Few management features Customer support

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