Monday.com vs Zendesk Reviews & Pricing In 2025

Want to know if Monday.com or Zendesk is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Monday.com vs Zendesk Reviews

	Monday.com	Zendesk
Trustpilot Rating	3.2	1.7
Number of Trustpilot Reviews	3,083	514
iPhone App Rating	4.8	4.5
Number of iPhone App Reviews	28,300	3,900
Android App Rating	4.8	3.5
Number of Android App Reviews	33,300	7,550

Sources

Monday.com vs Zendesk Pricing

	Monday.com	Zendesk
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Basic	Suite Team
Cheapest Plan Cost Per Month	$20	$115
Mid Priced Plan Name	Standard	Suite Growth
Mid Priced Plan Cost Per Month	$20	$115
Top Plan Name	Pro	Suite Professional
Top Plan Cost Per Month	$33	$149

Monday.com vs Zendesk Features

Monday.com Basic vs Zendesk Suite Team

Monday.com Basic	Zendesk Suite Team
Unlimited customizable pipelines Unlimited contacts Unlimited boards Templates for lead, contact & deal management iOS & Android apps Unlimited free viewers Create a dashboard based on 1 board	Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources

Monday.com Standard vs Zendesk Suite Growth

Monday.com Standard

Zendesk Suite Growth

Advanced account, contact, & deal management
2-way email integration with Gmail and Outlook
AI email generator
Activity management
Quotes & invoices
Merge duplicate data
Custom CRM automations (250 actions per month)
Custom CRM integrations (250 actions per month)
Create a dashboard that combines 5 boards

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Monday.com Pro vs Zendesk Suite Professional

Monday.com Pro

Zendesk Suite Professional

Sales forecasting
Email templates with custom parameters
Email tracking & automations
Mass emails
HTML editor for mass email
Mass email tracking
Google Calendar sync
Sales analytics
Customizable email signatures
Custom CRM automations (25,000 actions per month)
Custom CRM integrations (25,000 actions per month)
Create a dashboard that combines 10 boards

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Monday.com vs Zendesk Integrations

Monday.com	Zendesk
MailChimp DocuSign Zendesk Salesforce Dropbox Slack GitLab Gmail Microsoft Teams Twilio	Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Monday.com	Zendesk
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	No	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	Yes
Facebook Integration	Yes	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	No	No
Notion Integration	No	Yes
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	No	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	No	Yes
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	Yes	Yes
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	No	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	Yes	Yes
Call Recording	No	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	Yes	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Monday.com vs Zendesk Industry Specific CRM Solutions

The following comparison looks at whether or not Monday.com or Zendesk have dedicated landing pages explaining how their CRM software could be used for each industry.

	Monday.com	Zendesk
Accountants & Accounting Firms	No	Yes
Architects & Architecture Firms	No	No
Automotive Industry	Yes	No
Banks & Banking	Yes	Yes
Call Centers	No	Yes
Car & Auto Dealerships	No	Yes
Charity & Non-profit	No	No
Churches	Yes	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Yes	No
Construction	Yes	No
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	No
Customer Service	No	Yes
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	Yes	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	No	No
Gyms	Yes	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	Yes	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	Yes	No
Plumbers	Yes	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	Yes	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	No	Yes
Sports Teams	Yes	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Monday.com vs Zendesk Pros & Cons

Monday.com Pros Simple to use CRM templates iOS & Android apps Custom CRM automations	Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate
Monday.com Cons Free trial is only 14 days Per-user pricing limits Requires enhancement in sales forecasting	Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools

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