Microsoft Dynamics 365 vs Act! Reviews & Pricing In 2025

Want to know if Microsoft Dynamics 365 or Act! is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Microsoft Dynamics 365 vs Act! Reviews

	Microsoft Dynamics 365	Act!
Trustpilot Rating	1.4	4.2
Number of Trustpilot Reviews	1,588	10
iPhone App Rating	4.3	2.3
Number of iPhone App Reviews	892	37
Android App Rating	4	2.4
Number of Android App Reviews	7,330	72

Sources

Microsoft Dynamics 365 vs Act! Pricing

	Microsoft Dynamics 365	Act!
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	30 day	14 day
Cheapest Plan Name	Dynamics 365 Sales Professional	Act! Premium Cloud
Cheapest Plan Cost Per Month	$95	Not Listed
Mid Priced Plan Name	Dynamics 365 Sales Enterprise	NA
Mid Priced Plan Cost Per Month	$95	Not Listed
Top Plan Name	Dynamics 365 Sales Premium	Act! Premium Desktop
Top Plan Cost Per Month	$135	$37.50

Microsoft Dynamics 365 vs Act! Features

Microsoft Dynamics 365 Dynamics 365 Sales Professional vs Act! Act! Premium Cloud

Microsoft Dynamics 365 Dynamics 365 Sales Professional	Act! Act! Premium Cloud
Lead and opportunity management Marketing lists and quick campaigns Products, price lists, and product bundles Quotes, orders, and invoices CPQ and data enrichment solution discovery Live org charts Mobile app Outlook Exchange Excel Teams3 OneDrive / SharePoint OneNote Export to Excel Advanced analytics with separate Microsoft Power BI license Real-time sales reports and dashboards	Immediate, browser-based access World-class, secure hosting Automatic updates and backups Optional desktop sync Expert technical support

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise vs Act! NA

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise

Act! NA

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Microsoft Dynamics 365 Dynamics 365 Sales Premium vs Act! Act! Premium Desktop

Microsoft Dynamics 365 Dynamics 365 Sales Premium

Act! Act! Premium Desktop

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Networked and offline access
Self-managed security
Complete control of updates
Compatibility w/desktop add-ons
Expert technical support

Microsoft Dynamics 365 vs Act! Integrations

Microsoft Dynamics 365	Act!
DocuSign Salesforce Microsoft Teams ADP Workforce Now Emburse Certify Expense LinkedIn Adobe Acrobat Sign Zoho Expense PandaDoc Nextiva	Slack Eventbrite SurveyMonkey Shopify BigCommerce Facebook Freshdesk Zendesk QuickBooks Xero

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Microsoft Dynamics 365	Act!
API	No	Yes
Outlook Integration	Yes	Yes
Gmail Integration	No	Yes
QuickBooks Integration	No	Yes
Shopify Integration	No	Yes
WordPress Integration	No	No
Mailchimp Integration	No	No
WhatsApp integration	No	No
Facebook Integration	No	Yes
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	Yes
Google Calendar Integration	No	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	No	Yes
Xero Integration	No	Yes
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	No	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	No	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	No	No
Dialer	Yes	No
Contract Management	No	Yes
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	No	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	No	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Microsoft Dynamics 365 vs Act! Industry Specific CRM Solutions

The following comparison looks at whether or not Microsoft Dynamics 365 or Act! have dedicated landing pages explaining how their CRM software could be used for each industry.

	Microsoft Dynamics 365	Act!
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	Yes	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	No	No
Ecommerce	Yes	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	Yes
Event Management	No	No
Field Service	Yes	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Doesn’t mention CRM for healthcare	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	No	No
Investment Banking	No	Yes
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	No	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	Yes	No
Private Equity	No	No
Professional Services	No	No
Property Management	No	No
Real Estate	No	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Not a CRM solution	No
Roofers & Roofing	No	No
SaaS	No	No
Schools	No	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	Yes	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Microsoft Dynamics 365 vs Act! Pros & Cons

Microsoft Dynamics 365 Pros Cloud service and on-premises solution Wide range of features Free 30-day trial	Act! Pros Good marketing automation workflow builder Excellent Sales Pipeline Tracking Robust contact management
Microsoft Dynamics 365 Cons Integration available as an add-on Difficulty with the user interface Customer service not that effective	Act! Cons Dated user interface Email integration requires an external email client Limited access to analytics

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