HubSpot CRM vs Zendesk Reviews & Pricing In 2025

Want to know if HubSpot CRM or Zendesk is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

HubSpot CRM vs Zendesk Reviews

	HubSpot CRM	Zendesk
Trustpilot Rating	2.8	1.7
Number of Trustpilot Reviews	657	514
iPhone App Rating	4.7	4.5
Number of iPhone App Reviews	10,500	3,900
Android App Rating	4.7	3.5
Number of Android App Reviews	9,090	7,550

Sources

HubSpot CRM vs Zendesk Pricing

	HubSpot CRM	Zendesk
Free Plan	Yes	No
Free Plan Limits	Five users	NA
Free Trial	Yes	Yes
Free Trial Length	Free plan available	14 day
Cheapest Plan Name	Free Tools	Suite Team
Cheapest Plan Cost Per Month	$20	$115
Mid Priced Plan Name	Starter	Suite Growth
Mid Priced Plan Cost Per Month	$20	$115
Top Plan Name	Professional	Suite Professional
Top Plan Cost Per Month	$1,200	$149

HubSpot CRM vs Zendesk Features

HubSpot CRM Free Tools vs Zendesk Suite Team

HubSpot CRM Free Tools	Zendesk Suite Team
Free Marketing tools Free Sales tools Free Service tools Free CMS tools Free Operations tools Free Commerce tools	Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources

HubSpot CRM Starter vs Zendesk Suite Growth

HubSpot CRM Starter

Zendesk Suite Growth

Marketing Hub Starter – Includes 1,000 marketing contacts
Sales Hub Starter
Service Hub Starter
CMS Hub Starter
Operations Hub Starter
Commerce Hub

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

HubSpot CRM Professional vs Zendesk Suite Professional

HubSpot CRM Professional

Zendesk Suite Professional

Marketing Hub Professional – Includes 2,000 marketing contacts
Sales Hub Professional
Service Hub Professional
CMS Hub Professional
Operations Hub Professional
Commerce Hub

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

HubSpot CRM vs Zendesk Integrations

HubSpot CRM	Zendesk
Zapier Slack Mailchimp Databox Salesforce Stripe Asana Jira Zendesk Xero	Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	HubSpot CRM	Zendesk
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	Yes
Facebook Integration	Yes	No
LinkedIn Integration	Yes	No
Twitter/X Integration	Yes	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	No
Notion Integration	No	Yes
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	No	Yes
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	Yes
Dialer	No	Yes
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	No	Yes
Document Management	Yes	Yes
Shared Inbox	Yes	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	Yes	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

HubSpot CRM vs Zendesk Industry Specific CRM Solutions

The following comparison looks at whether or not HubSpot CRM or Zendesk have dedicated landing pages explaining how their CRM software could be used for each industry.

	HubSpot CRM	Zendesk
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	Yes	No
Banks & Banking	Yes	Yes
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	Yes
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	No	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	Yes	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	No	Yes
Manufacturing	Yes	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	Yes
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	No
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	No	Yes
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	Yes	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

HubSpot CRM vs Zendesk Pros & Cons

HubSpot CRM Pros Core CRM software is free Consolidates Sales and Marketing in one place Easy to use with drag-and-drop features	Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate
HubSpot CRM Cons Per-user plans can get expensive Template Customization Can Be Challenging Hard limit of 1,000 custom fields	Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools

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