Wondering if HubSpot CRM is the right CRM software for your business?
Then have a look at the user created reviews below, along with pricing and features.
HubSpot CRM User Reviews
HubSpot CRM Review Summary
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HubSpot CRM Reviews
| Source | Review Score | Number of Reviews |
|---|---|---|
| Trustpilot | 2.8 | 657 |
| iPhone App | 4.7 | 10,500 |
| Android App | 4.7 | 9,090 |
HubSpot CRM Prices
| Plan | Price |
|---|---|
| Free Plan | Yes |
| Free Trial | Yes |
| Free Trial Length | Free plan available |
| Cheapest Plan: Free Tools | Free plan available / month |
| Mid-Tier Plan: Starter | $20 / month |
| Top Plan: Professional | $1,200 / month |
HubSpot CRM Features
Free Tools Features
- Free Marketing tools
- Free Sales tools
- Free Service tools
- Free CMS tools
- Free Operations tools
- Free Commerce tools
Starter Features
- Marketing Hub Starter – Includes 1,000 marketing contacts
- Sales Hub Starter
- Service Hub Starter
- CMS Hub Starter
- Operations Hub Starter
- Commerce Hub
Professional Features
- Marketing Hub Professional – Includes 2,000 marketing contacts
- Sales Hub Professional
- Service Hub Professional
- CMS Hub Professional
- Operations Hub Professional
- Commerce Hub
List of HubSpot CRM Integrations
- Zapier
- Slack
- Mailchimp
- Databox
- Salesforce
- Stripe
- Asana
- Jira
- Zendesk
- Xero
Other Features
| Feature | Is It Included |
|---|---|
| API | Yes |
| Outlook Integration | Yes |
| Gmail Integration | Yes |
| QuickBooks Integration | Yes |
| Shopify Integration | Yes |
| WordPress Integration | Yes |
| Mailchimp Integration | Yes |
| WhatsApp integration | Yes |
| Facebook Integration | Yes |
| LinkedIn Integration | Yes |
| Twitter/X Integration | Yes |
| Google Calendar Integration | Yes |
| Excel Integration | Yes |
| Office 365 Integration | Yes |
| Google Sheets Integration | Yes |
| Xero Integration | Yes |
| Notion Integration | No |
| Asana Integration | Yes |
| Trello Integration | Yes |
| Zapier Integration | Yes |
| Invoicing | Yes |
| Marketing Automation | Yes |
| Email Marketing | Yes |
| SMS & Text Messaging | No |
| Project Management | Yes |
| AI | Yes |
| Voip & Telephony Integration | Yes |
| Dialer | No |
| Contract Management | Yes |
| Inventory Management | No |
| Quoting | Yes |
| Drip Marketing | No |
| Customer Portal | Yes |
| Appointment Scheduling | Yes |
| Workflow Automation & Management | Yes |
| ERP | No |
| Order Management | No |
| Ticketing System | Yes |
| Call Recording | Yes |
| Call Tracking | Yes |
| Task Management | Yes |
| Paypal & Payment Processing | No |
| Document Management | Yes |
| Shared Inbox | Yes |
| Create Landing Pages | Yes |
| Chat Function | Yes |
| Website Builder | Yes |
| Help Desk | Yes |
| GPS Tracking | No |
| Loyalty Program | No |
| Cloud Storage | Yes |
| Document Storage | Yes |
| Mapping | No |
Industry Specific CRM Solution
- Accountants & Accounting Firms: Yes
- Architects & Architecture Firms: No
- Automotive Industry: Yes
- Banks & Banking: Yes
- Call Centers: Yes
- Car & Auto Dealerships: Yes
- Charity & Non-profit: No
- Churches: No
- Cleaners & Cleaning Businesses: No
- Coaches: No
- Consultants & Consulting Firms: No
- Construction: No
- Contractors: No
- Co-working: No
- Credit Unions: No
- Customer Service: Yes
- Dentists: No
- Doctors: Yes
- Ecommerce: Yes
- Email Marketing: Yes
- Electricians & Electrical Contractors: No
- Engineers & Engineering Firms: No
- Event Management: No
- Field Service: No
- Financial Advisors & Services: No
- Freight Brokers & Forwarders: No
- Government & Public Sector: Yes
- Graphic Designers & Creatives: No
- Gyms: No
- Healthcare Providers: Yes
- Hotels & Hospitality: Yes
- HVAC: Yes
- Insurance Agents: Yes
- Investment Banking: Yes
- Landscapers: No
- Lawyers & Law Firms: No
- Logistics: No
- Manufacturing: Yes
- Marketing: Yes
- Mortgage Brokers & Loan Offices: No
- Movers & Moving Companies: Yes
- Museums: No
- Personal Trainers: No
- Photographers: No
- Plumbers: No
- Political Campaigns: No
- Private Equity: Yes
- Professional Services: Yes
- Property Management: Yes
- Real Estate: Yes
- Recruiting & Recruitment Agencies: Yes
- Restaurants: No
- Retail: No
- Roofers & Roofing: No
- SaaS: Yes
- Schools: Yes
- Senior Living: No
- Solar Businesses: No
- Sports Teams: No
- Staffing Agencies: No
- Telemarketing: No
- Therapists: Yes
- Tour Operators: No
- Travel Agents: No
- Universities, College & Higher Education: Yes
- Web Designers: No
- Wholesalers & Distributors: No
HubSpot CRM Pros & Cons
Pros
- Core CRM software is free
- Consolidates Sales and Marketing in one place
- Easy to use with drag-and-drop features
Cons
- Per-user plans can get expensive
- Template Customization Can Be Challenging
- Hard limit of 1,000 custom fields
Website: HubSpot CRM website
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