Freshsales vs Pipeline CRM Reviews & Pricing In 2025

Want to know if Freshsales or Pipeline CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Freshsales vs Pipeline CRM Reviews

	Freshsales	Pipeline CRM
Trustpilot Rating	2	No Rating
Number of Trustpilot Reviews	84	No Review
iPhone App Rating	4.5	2.7
Number of iPhone App Reviews	406	21
Android App Rating	4.2	3.9
Number of Android App Reviews	1,020	118

Sources

Freshsales vs Pipeline CRM Pricing

	Freshsales	Pipeline CRM
Free Plan	Yes	No
Free Plan Limits	Three users	NA
Free Trial	Yes	Yes
Free Trial Length	21 day	14 day
Cheapest Plan Name	Growth	Start
Cheapest Plan Cost Per Month	$47	$39
Mid Priced Plan Name	Pro	Develop
Mid Priced Plan Cost Per Month	$47	$39
Top Plan Name	Enterprise	Grow
Top Plan Cost Per Month	$71	$59

Freshsales vs Pipeline CRM Features

Freshsales Growth vs Pipeline CRM Start

Freshsales Growth

Pipeline CRM Start

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support

1 Sales Pipeline
People
250 Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
5 Exports per user per month
25 Custom Fields
Locked Fields
Required Fields
Conditional Fields
250 Email Trackings Per User
25 AI Email Assistant writing prompts
1 Automation
Task Templates
Goal Dashboard – Team/Individual
Share lists with internal users
SSO
1 Team

Freshsales Pro vs Pipeline CRM Develop

Freshsales Pro

Pipeline CRM Develop

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

2 Sales Pipelines
People
2500 Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
Unlimited Exports per user/month
35 Custom Fields
Locked Fields
Required Fields
Conditional Fields
Unlimited Email Trackings Per User
50 AI Email Assistant writing prompts
10 Automations
Task Templates
Goal Dashboard – Team/Individual
Performance Pulse
Milestones
Share lists with internal users
2 Free Read-only Users
SuperShare with External Partners
SSO
2 Teams

Freshsales Enterprise vs Pipeline CRM Grow

Freshsales Enterprise

Pipeline CRM Grow

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Dedicated Account Manager

5 Sales Pipelines
People
Unlimited Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
Unlimited Exports per user/month
Unlimited Custom Fields
Locked Fields
Required Fields
Conditional Fields
Conditional Formatting
Advanced De-duplication
Unlimited Email Trackings Per User
100 AI Email Assistant writing prompts
Email Templates
Bulk Emails
Email Drip Campaigns
20 Automations
Task Templates
Goal Dashboard – Team/Individual
Performance Pulse
Milestones
Hindsight
Deal Intelligence Fields
Share lists with internal users
Advanced Visibility
2 Free Read-only Users
SuperShare with External Partners
SSO
Unlimited Team

Freshsales vs Pipeline CRM Integrations

Freshsales	Pipeline CRM
Teamviewer MailChimp Shopify QuickBooks Razorpay Jira Viber Microsoft Dynamics Magento FrontApp	Asana Mailchimp QuickBooks Zapier Trello Skyvia UpLead Pabbly Formstack Google Apps

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Freshsales	Pipeline CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	No
WordPress Integration	No	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	No
Facebook Integration	Yes	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	No
Notion Integration	No	No
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	Yes	No
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	No	No
Contract Management	Yes	Yes
Inventory Management	Yes	No
Quoting	Yes	No
Drip Marketing	Yes	Yes
Customer Portal	No	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	No
Call Recording	Yes	No
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	Yes	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	No

Freshsales vs Pipeline CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Freshsales or Pipeline CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Freshsales	Pipeline CRM
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	Yes
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	No	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	Yes	No
HVAC	No	Yes
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	Yes
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	Yes	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	Yes	Yes
Political Campaigns	No	No
Private Equity	No	No
Professional Services	No	Yes
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	Yes	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	Yes

Freshsales vs Pipeline CRM Pros & Cons

Freshsales Pros Free plan Keep track of new leads and deals Various automations available	Pipeline CRM Pros Robust email campaign management Automation capabilities streamline marketing Highly customizable with powerful sales analytics tools
Freshsales Cons Customer support could be improved Graphics could be updated Bad reporting system	Pipeline CRM Cons Learning curve for more advanced customization Slow when it integrates with other software Lack certain tailored features for businesses

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