Freshsales vs Bitrix24 Reviews & Pricing In 2025

Want to know if Freshsales or Bitrix24 is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Freshsales vs Bitrix24 Reviews

	Freshsales	Bitrix24
Trustpilot Rating	2	3.1
Number of Trustpilot Reviews	84	52
iPhone App Rating	4.5	3.9
Number of iPhone App Reviews	406	494
Android App Rating	4.2	3.8
Number of Android App Reviews	1,020	48,400

Sources

Freshsales vs Bitrix24 Pricing

	Freshsales	Bitrix24
Free Plan	Yes	Yes
Free Plan Limits	Three users	Unlimited users & 5GB
Free Trial	Yes	Yes
Free Trial Length	21 day	15 day
Cheapest Plan Name	Growth	Basic
Cheapest Plan Cost Per Month	$47	$249
Mid Priced Plan Name	Pro	Professional
Mid Priced Plan Cost Per Month	$47	$249
Top Plan Name	Enterprise	Enterprise
Top Plan Cost Per Month	$71	$499

Freshsales vs Bitrix24 Features

Freshsales Growth vs Bitrix24 Basic

Freshsales Growth	Bitrix24 Basic
Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Built-in Chat, Email, & Phone Email Templates Custom Fields Basic Workflows Contextual Collaboration with Slack Product Catalog Curated Reports Freshworks Marketplace 1 CPQ license Mobile App 24×5 Support	24 GB 5 users Collaboration Tasks & projects CRM Bitrix24 Sign Drive Contact Center Website builder Online store Customer support

Freshsales Pro vs Bitrix24 Professional

Freshsales Pro

Bitrix24 Professional

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

1 024 GB
100 users
Collaboration
Tasks & projects
X5 CRM
Bitrix24 Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Sales Intelligence
Automation
HR
Customer support
Administration

Freshsales Enterprise vs Bitrix24 Enterprise

Freshsales Enterprise

Bitrix24 Enterprise

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24×5 Support
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Dedicated Account Manager

3 TB
250 users
Collaboration
Tasks & projects
X5 CRM
Bitrix24 Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Sales Intelligence
Automation
HR
Multiple branches
Scalability
Enterprise pack
Customer support
Administration

Freshsales vs Bitrix24 Integrations

Freshsales	Bitrix24
Teamviewer MailChimp Shopify QuickBooks Razorpay Jira Viber Microsoft Dynamics Magento FrontApp	Google MS Office OpenOffice Xero Mailchimp Unisender Mailigen Docusign IBM Lotus Notes Dropbox

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Freshsales	Bitrix24
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	No	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	Yes
Facebook Integration	Yes	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	Yes
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	Yes	Yes
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	Yes	Yes
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	Yes
Dialer	No	Yes
Contract Management	Yes	Yes
Inventory Management	Yes	Yes
Quoting	Yes	Yes
Drip Marketing	Yes	Yes
Customer Portal	No	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	No	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	Yes	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	No

Freshsales vs Bitrix24 Industry Specific CRM Solutions

The following comparison looks at whether or not Freshsales or Bitrix24 have dedicated landing pages explaining how their CRM software could be used for each industry.

	Freshsales	Bitrix24
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	Yes
Car & Auto Dealerships	No	No
Charity & Non-profit	No	No
Churches	No	Yes
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	Yes
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	Yes
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	No	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	Yes	Yes
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	Yes	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	No	No
Property Management	Yes	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	Yes	Yes
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	Yes
Therapists	No	No
Tour Operators	No	Yes
Travel Agents	Yes	Yes
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Freshsales vs Bitrix24 Pros & Cons

Freshsales Pros Free plan Keep track of new leads and deals Various automations available	Bitrix24 Pros Sophisticated automation for sales, marketing, and project tasks Advanced email features Allows for deep customization of CRM fields, workflows, and processes
Freshsales Cons Customer support could be improved Graphics could be updated Bad reporting system	Bitrix24 Cons Not very intuitive or user-friendly Complexity in the initial setup Involves a learning curve

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