Zoho CRM vs SugarCRM Reviews & Pricing In 2025

Want to know if Zoho CRM or SugarCRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zoho CRM vs SugarCRM Reviews

	Zoho CRM	SugarCRM
Trustpilot Rating	4.3	2.5
Number of Trustpilot Reviews	4,674	144
iPhone App Rating	4.4	4
Number of iPhone App Reviews	2,300	68
Android App Rating	3.5	3.7
Number of Android App Reviews	5,080	476

Sources

Zoho CRM vs SugarCRM Pricing

	Zoho CRM	SugarCRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	15 day	7 day
Cheapest Plan Name	Standard	Essentials
Cheapest Plan Cost Per Month	$50	$85
Mid Priced Plan Name	Enterprise	Advanced
Mid Priced Plan Cost Per Month	$50	$85
Top Plan Name	Ultimate	Premier
Top Plan Cost Per Month	$65	$135

Zoho CRM vs SugarCRM Features

Zoho CRM Standard vs SugarCRM Essentials

Zoho CRM Standard

SugarCRM Essentials

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Workflow rules
Email notifications
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Email templates
Email authentication
Mass email
Social profile integration
Functions
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support

Zoho CRM Enterprise vs SugarCRM Advanced

Zoho CRM Enterprise

SugarCRM Advanced

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Macros
SalesSignals
Assignment rules
Multiple scoring rules
Custom SalesSignals
Email parsers
Data entry wizards
Portals
Workflow rules
Email notifications
Blueprint
Webhooks
Record approval process
Data review process
Custom functions
CommandCenter
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Validation rules
Custom modules
Custom buttons
Page layouts
Translations
Developer sandbox
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Custom reports and dashboards (Unlimited)
Advanced dashboard components
Anomaly detectors
Webform analytics
Data enrichment
Prediction
AI sales forecasting
Anomaly detection
Recommendation
AI analytics
Communication
Image validation
Conversational AI
Email intelligence
Conversation intelligence
Voice of the Customer
Email templates
Email authentication
Mass email
Social profile integration
Email relay
CRM for Google Ads
Attribution
Segmentation
Auto-responders
Functions
Client Script
Widgets
Circuits
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction
Field-level security
Reporting hierarchy
Record-level sharing
Territory management
Data encryption

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations

Zoho CRM Ultimate vs SugarCRM Premier

Zoho CRM Ultimate

SugarCRM Premier

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Macros
SalesSignals
Assignment rules
Multiple scoring rules
Custom SalesSignals
Email parsers
Data entry wizards
Portals
Workflow rules
Email notifications
Blueprint
Webhooks
Record approval process
Data review process
Custom functions
CommandCenter
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Validation rules
Custom modules
Custom buttons
Page layouts
Translations
Developer sandbox
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Custom reports and dashboards (Unlimited)
Advanced dashboard components
Anomaly detectors
Webform analytics
Zoho Analytics
Data enrichment
Prediction
AI sales forecasting
Anomaly detection
Recommendation
AI analytics
Communication
Image validation
Conversational AI
Email intelligence
Conversation intelligence
Voice of the Customer
Email templates
Email authentication
Mass email
Social profile integration
Email relay
CRM for Google Ads
Attribution
Segmentation
Auto-responders
Functions
Client Script
Widgets
Circuits
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction
Field-level security
Reporting hierarchy
Record-level sharing
Territory management
Data encryption

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Zoho CRM vs SugarCRM Integrations

Zoho CRM	SugarCRM
Google Workspace Microsoft 365 Twilio Klenty Xero Slack Zapier PandaDoc Dropbox ActiveCampaign	Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zoho CRM	SugarCRM
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	Yes	No
LinkedIn Integration	Yes	Yes
Twitter/X Integration	Yes	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	Yes	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	No	No
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	No	No
Contract Management	Yes	Yes
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	Yes	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	Yes
Call Recording	No	No
Call Tracking	No	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	Yes	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	Yes	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zoho CRM vs SugarCRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zoho CRM or SugarCRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zoho CRM	SugarCRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	Yes
Automotive Industry	Yes	No
Banks & Banking	Yes	Yes
Call Centers	No	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	Yes	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	Yes	No
Consultants & Consulting Firms	Yes	Doesn’t offer consultant CRM
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	Yes
Customer Service	Yes	Yes
Dentists	Yes	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	Yes	No
Field Service	Yes	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	Yes	No
Gyms	Yes	No
Healthcare Providers	Yes	No
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	Yes
Landscapers	No	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	No	Yes
Marketing	Yes	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	Yes
Professional Services	Yes	Yes
Property Management	Yes	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	Yes	Yes
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	Yes	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	Yes
Telemarketing	No	No
Therapists	No	No
Tour Operators	Yes	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	No
Web Designers	Yes	No
Wholesalers & Distributors	No	No

Zoho CRM vs SugarCRM Pros & Cons

Zoho CRM Pros Friendly UI and UX 30- to 45-day money-back guarantee Flexible setup for customization	SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization
Zoho CRM Cons AI features only on top tiers Not good for Agile management No-Code Integrations	SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign

Other CRM Software Comparisons

Creatio vs Neon One

Capsule vs Redtail crm

Keap vs Salesmate

Freshsales vs HubSpot CRM

Copper vs Floww.ai

SuiteDash vs OnePageCRM

Capsule vs Kylas

Kylas vs Simply crm

Pipedrive vs Method CRM

InfoFlo Solutions vs Apptivo