Wondering if Zoho CRM is the right CRM software for your business?
Then have a look at the user created reviews below, along with pricing and features.
Zoho CRM User Reviews
Zoho CRM Review Summary
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Zoho CRM Reviews
| Source | Review Score | Number of Reviews |
|---|---|---|
| Trustpilot | 4.3 | 4,674 |
| iPhone App | 4.4 | 2,300 |
| Android App | 3.5 | 5,080 |
Zoho CRM Prices
| Plan | Price |
|---|---|
| Free Plan | No |
| Free Trial | Yes |
| Free Trial Length | 15 day |
| Cheapest Plan: Standard | $20 / month |
| Mid-Tier Plan: Enterprise | $50 / month |
| Top Plan: Ultimate | $65 / month |
Zoho CRM Features
Standard Features
- Basic modules
- Tasks, calls, events
- Advanced filters
- Multiple pipelines
- Scoring rules
- Sales forecasting
- Email insights
- Multiple currencies
- Workflow rules
- Email notifications
- Homepage customization
- Rename tabs
- Custom list views
- Custom fields
- Canvas
- Tab groups
- Predefined reports
- Predefined dashboards
- Custom reports and dashboards (Limited)
- Basic dashboard components
- Analytics mobile app
- Email templates
- Email authentication
- Mass email
- Social profile integration
- Functions
- Profiles
- Role-based hierarchy
- Multiple organizations
- GDPR compliance
- CRM audit logs
- IP address restriction
Enterprise Features
- Basic modules
- Tasks, calls, events
- Advanced filters
- Multiple pipelines
- Scoring rules
- Sales forecasting
- Email insights
- Multiple currencies
- Macros
- SalesSignals
- Assignment rules
- Multiple scoring rules
- Custom SalesSignals
- Email parsers
- Data entry wizards
- Portals
- Workflow rules
- Email notifications
- Blueprint
- Webhooks
- Record approval process
- Data review process
- Custom functions
- CommandCenter
- Homepage customization
- Rename tabs
- Custom list views
- Custom fields
- Canvas
- Tab groups
- Validation rules
- Custom modules
- Custom buttons
- Page layouts
- Translations
- Developer sandbox
- Predefined reports
- Predefined dashboards
- Custom reports and dashboards (Limited)
- Basic dashboard components
- Analytics mobile app
- Custom reports and dashboards (Unlimited)
- Advanced dashboard components
- Anomaly detectors
- Webform analytics
- Data enrichment
- Prediction
- AI sales forecasting
- Anomaly detection
- Recommendation
- AI analytics
- Communication
- Image validation
- Conversational AI
- Email intelligence
- Conversation intelligence
- Voice of the Customer
- Email templates
- Email authentication
- Mass email
- Social profile integration
- Email relay
- CRM for Google Ads
- Attribution
- Segmentation
- Auto-responders
- Functions
- Client Script
- Widgets
- Circuits
- Profiles
- Role-based hierarchy
- Multiple organizations
- GDPR compliance
- CRM audit logs
- IP address restriction
- Field-level security
- Reporting hierarchy
- Record-level sharing
- Territory management
- Data encryption
Ultimate Features
- Basic modules
- Tasks, calls, events
- Advanced filters
- Multiple pipelines
- Scoring rules
- Sales forecasting
- Email insights
- Multiple currencies
- Macros
- SalesSignals
- Assignment rules
- Multiple scoring rules
- Custom SalesSignals
- Email parsers
- Data entry wizards
- Portals
- Workflow rules
- Email notifications
- Blueprint
- Webhooks
- Record approval process
- Data review process
- Custom functions
- CommandCenter
- Homepage customization
- Rename tabs
- Custom list views
- Custom fields
- Canvas
- Tab groups
- Validation rules
- Custom modules
- Custom buttons
- Page layouts
- Translations
- Developer sandbox
- Predefined reports
- Predefined dashboards
- Custom reports and dashboards (Limited)
- Basic dashboard components
- Analytics mobile app
- Custom reports and dashboards (Unlimited)
- Advanced dashboard components
- Anomaly detectors
- Webform analytics
- Zoho Analytics
- Data enrichment
- Prediction
- AI sales forecasting
- Anomaly detection
- Recommendation
- AI analytics
- Communication
- Image validation
- Conversational AI
- Email intelligence
- Conversation intelligence
- Voice of the Customer
- Email templates
- Email authentication
- Mass email
- Social profile integration
- Email relay
- CRM for Google Ads
- Attribution
- Segmentation
- Auto-responders
- Functions
- Client Script
- Widgets
- Circuits
- Profiles
- Role-based hierarchy
- Multiple organizations
- GDPR compliance
- CRM audit logs
- IP address restriction
- Field-level security
- Reporting hierarchy
- Record-level sharing
- Territory management
- Data encryption
List of Zoho CRM Integrations
- Google Workspace
- Microsoft 365
- Twilio
- Klenty
- Xero
- Slack
- Zapier
- PandaDoc
- Dropbox
- ActiveCampaign
Other Features
| Feature | Is It Included |
|---|---|
| API | Yes |
| Outlook Integration | Yes |
| Gmail Integration | Yes |
| QuickBooks Integration | Yes |
| Shopify Integration | Yes |
| WordPress Integration | Yes |
| Mailchimp Integration | Yes |
| WhatsApp integration | Yes |
| Facebook Integration | Yes |
| LinkedIn Integration | Yes |
| Twitter/X Integration | Yes |
| Google Calendar Integration | Yes |
| Excel Integration | Yes |
| Office 365 Integration | Yes |
| Google Sheets Integration | Yes |
| Xero Integration | Yes |
| Notion Integration | Yes |
| Asana Integration | Yes |
| Trello Integration | Yes |
| Zapier Integration | Yes |
| Invoicing | Yes |
| Marketing Automation | Yes |
| Email Marketing | Yes |
| SMS & Text Messaging | No |
| Project Management | Yes |
| AI | Yes |
| Voip & Telephony Integration | Yes |
| Dialer | No |
| Contract Management | Yes |
| Inventory Management | Yes |
| Quoting | Yes |
| Drip Marketing | Yes |
| Customer Portal | Yes |
| Appointment Scheduling | Yes |
| Workflow Automation & Management | Yes |
| ERP | No |
| Order Management | No |
| Ticketing System | No |
| Call Recording | No |
| Call Tracking | No |
| Task Management | Yes |
| Paypal & Payment Processing | Yes |
| Document Management | Yes |
| Shared Inbox | No |
| Create Landing Pages | Yes |
| Chat Function | Yes |
| Website Builder | Yes |
| Help Desk | Yes |
| GPS Tracking | No |
| Loyalty Program | Yes |
| Cloud Storage | Yes |
| Document Storage | Yes |
| Mapping | Yes |
Industry Specific CRM Solution
- Accountants & Accounting Firms: Yes
- Architects & Architecture Firms: No
- Automotive Industry: Yes
- Banks & Banking: Yes
- Call Centers: No
- Car & Auto Dealerships: Yes
- Charity & Non-profit: Yes
- Churches: No
- Cleaners & Cleaning Businesses: No
- Coaches: Yes
- Consultants & Consulting Firms: Yes
- Construction: No
- Contractors: No
- Co-working: No
- Credit Unions: Yes
- Customer Service: Yes
- Dentists: Yes
- Doctors: Yes
- Ecommerce: Yes
- Email Marketing: Yes
- Electricians & Electrical Contractors: No
- Engineers & Engineering Firms: No
- Event Management: Yes
- Field Service: Yes
- Financial Advisors & Services: Yes
- Freight Brokers & Forwarders: No
- Government & Public Sector: No
- Graphic Designers & Creatives: Yes
- Gyms: Yes
- Healthcare Providers: Yes
- Hotels & Hospitality: Yes
- HVAC: No
- Insurance Agents: Yes
- Investment Banking: Yes
- Landscapers: No
- Lawyers & Law Firms: Yes
- Logistics: Yes
- Manufacturing: No
- Marketing: Yes
- Mortgage Brokers & Loan Offices: No
- Movers & Moving Companies: No
- Museums: No
- Personal Trainers: No
- Photographers: No
- Plumbers: No
- Political Campaigns: No
- Private Equity: Yes
- Professional Services: Yes
- Property Management: Yes
- Real Estate: Yes
- Recruiting & Recruitment Agencies: Yes
- Restaurants: No
- Retail: Yes
- Roofers & Roofing: Yes
- SaaS: Yes
- Schools: Yes
- Senior Living: No
- Solar Businesses: No
- Sports Teams: No
- Staffing Agencies: Yes
- Telemarketing: No
- Therapists: No
- Tour Operators: Yes
- Travel Agents: Yes
- Universities, College & Higher Education: Yes
- Web Designers: Yes
- Wholesalers & Distributors: No
Zoho CRM Pros & Cons
Pros
- Friendly UI and UX
- 30- to 45-day money-back guarantee
- Flexible setup for customization
Cons
- AI features only on top tiers
- Not good for Agile management
- No-Code Integrations
Website: Zoho CRM website
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