Zendesk vs Vtiger All-In-One CRM Reviews & Pricing In 2025

Want to know if Zendesk or Vtiger All-In-One CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Vtiger All-In-One CRM Reviews

	Zendesk	Vtiger All-In-One CRM
Trustpilot Rating	1.7	3.1
Number of Trustpilot Reviews	514	17
iPhone App Rating	4.5	1.5
Number of iPhone App Reviews	3,900	2
Android App Rating	3.5	No Rating
Number of Android App Reviews	7,550	No Review

Sources

Zendesk vs Vtiger All-In-One CRM Pricing

	Zendesk	Vtiger All-In-One CRM
Free Plan	No	Yes
Free Plan Limits	NA	Up to 10 users and a maximum of 3,000 records
Free Trial	Yes	Yes
Free Trial Length	14 day	15 day
Cheapest Plan Name	Suite Team	One Growth
Cheapest Plan Cost Per Month	$115	$42
Mid Priced Plan Name	Suite Growth	One Professional
Mid Priced Plan Cost Per Month	$115	$42
Top Plan Name	Suite Professional	One Enterprise
Top Plan Cost Per Month	$149	$58

Zendesk vs Vtiger All-In-One CRM Features

Zendesk Suite Team vs Vtiger All-In-One CRM One Growth

Zendesk Suite Team

Vtiger All-In-One CRM One Growth

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

One View
Idle Alerts
Emails & Phone Integration
Document Engagement
Zoom & Google Meet
Meeting Aide in Vtiger Buzz
Actions Page
Comments
Lists and Segments
Profile Scoring
1000 Emails/month
Autoresponders
Consents for compliance
Web to Lead Forms
Email Template Builder
List Reports
Email Campaign Reports
Tasks & Milestones
Subtasks
Gantt View
Kanban Board
Customize Sales Stages
Deal Kanban View
Idle Deal Alerts
Time Spent in every Stage
Email Sequences
Google + O365 Add-ins
Enrich LinkedIn Extension
Appointment Pages
Workflows
Email to Case
First Response SLA
Resolution SLA
Business Hours
Real-time Notifications
Actions Page
Business Card Scanner
Leads, Contacts, Deals, Quotes, Cases
Voice Notes
Lead Auto-assignment & Routing
Email tracking & real time notifications
Multiple pipelines
Organization matching with Email domain
Agent level business hours
Case satisfaction survey
Invoicing
Sales Order
Customizable dashboards
Custom schedule reports
Opportunity creation from Email
Organization creation from Email

Zendesk Suite Growth vs Vtiger All-In-One CRM One Professional

Zendesk Suite Growth

Vtiger All-In-One CRM One Professional

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

One View
Idle Alerts
Emails & Phone Integration
Document Engagement
Zoom & Google Meet
Meeting Aide in Vtiger Buzz
Actions Page
Comments
Lists and Segments
Profile Scoring
1000 Emails/month
Autoresponders
Consents for compliance
Web to Lead Forms
Email Template Builder
List Reports
Email Campaign Reports
Tasks & Milestones
Subtasks
Gantt View
Kanban Board
Customize Sales Stages
Deal Kanban View
Idle Deal Alerts
Time Spent in every Stage
Email Sequences
Google + O365 Add-ins
Enrich LinkedIn Extension
Appointment Pages
Workflows
Email to Case
First Response SLA
Resolution SLA
Business Hours
Real-time Notifications
Actions Page
Business Card Scanner
Leads, Contacts, Deals, Quotes, Cases
Voice Notes
Lead Auto-assignment & Routing
Email tracking & real time notifications
Multiple pipelines
Organization matching with Email domain
Agent level business hours
Case satisfaction survey
Invoicing
Sales Order
Customizable dashboards
Custom schedule reports
Opportunity creation from Email
Organization creation from Email
Multiple Pipelines
Profile & Engagement Scoring
Lead Scoring
Social Ticketing
Round Robin Ticket Assignment
Least Loaded Ticket Assignment
Agent Level Business Hours
Internal Team Collaboration
Live Web Chat
Sales Insights
Support Insights
Customizable Reports & Dashboards
Invoicing
Vendor Management
Purchase Order Management
Subscriptions
Payment Tracking
Sales Order
Task dependencies (Finish to Start)
Automated task end times (User business hours)
Courses
Concepts
Exercises
Quiz
Questions
Business Process Automation
Rules, Conditions, and Actions
Workflows and Approvals
Flowcharts
Tasks

Zendesk Suite Professional vs Vtiger All-In-One CRM One Enterprise

Zendesk Suite Professional

Vtiger All-In-One CRM One Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

One View
Idle Alerts
Emails & Phone Integration
Document Engagement
Zoom & Google Meet
Meeting Aide in Vtiger Buzz
Actions Page
Comments
Lists and Segments
Profile Scoring
1000 Emails/month
Autoresponders
Consents for compliance
Web to Lead Forms
Email Template Builder
List Reports
Email Campaign Reports
Tasks & Milestones
Subtasks
Gantt View
Kanban Board
Customize Sales Stages
Deal Kanban View
Idle Deal Alerts
Time Spent in every Stage
Email Sequences
Google + O365 Add-ins
Enrich LinkedIn Extension
Appointment Pages
Workflows
Email to Case
First Response SLA
Resolution SLA
Business Hours
Real-time Notifications
Actions Page
Business Card Scanner
Leads, Contacts, Deals, Quotes, Cases
Voice Notes
Lead Auto-assignment & Routing
Email tracking & real time notifications
Multiple pipelines
Organization matching with Email domain
Agent level business hours
Case satisfaction survey
Invoicing
Sales Order
Customizable dashboards
Custom schedule reports
Opportunity creation from Email
Organization creation from Email
Multiple Pipelines
Profile & Engagement Scoring
Lead Scoring
Social Ticketing
Round Robin Ticket Assignment
Least Loaded Ticket Assignment
Agent Level Business Hours
Internal Team Collaboration
Live Web Chat
Sales Insights
Support Insights
Customizable Reports & Dashboards
Invoicing
Vendor Management
Purchase Order Management
Subscriptions
Payment Tracking
Sales Order
Task dependencies (Finish to Start)
Automated task end times (User business hours)
Courses
Concepts
Exercises
Quiz
Questions
Business Process Automation
Rules, Conditions, and Actions
Workflows and Approvals
Flowcharts
Tasks
Best Time to Contact
Multi Currencies
Internal Ticketing system for employees
Internal ticket Insights
Work order management
Automated Time Tracking and Billing

Zendesk vs Vtiger All-In-One CRM Integrations

Zendesk	Vtiger All-In-One CRM
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Google Workspace Office 365 WhatsApp Zapier DocuSign Mailchimp Xero Twilio Magento WooCommerce

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Vtiger All-In-One CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	Yes
Facebook Integration	No	Yes
LinkedIn Integration	No	Yes
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	yes
Google Sheets Integration	Yes	Yes
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	Yes
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	Yes
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	Yes
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	Yes
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zendesk vs Vtiger All-In-One CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Vtiger All-In-One CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Vtiger All-In-One CRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Vtiger All-In-One CRM Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Vtiger All-In-One CRM Pros Intuitive Automation Tools Advanced custom reporting options Excellent Email Marketing Tools
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Vtiger All-In-One CRM Cons Barebones mobile app feature options Lack of Follow-up Scheduling and Notifications Absence Of Document Preview

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