Zendesk vs Thryv Reviews & Pricing In 2025

Want to know if Zendesk or Thryv is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Thryv Reviews

	Zendesk	Thryv
Trustpilot Rating	1.7	2.5
Number of Trustpilot Reviews	514	205
iPhone App Rating	4.5	2.9
Number of iPhone App Reviews	3,900	7
Android App Rating	3.5	2.3
Number of Android App Reviews	7,550	10

Sources

Zendesk vs Thryv Pricing

	Zendesk	Thryv
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Plus
Cheapest Plan Cost Per Month	$115	$349
Mid Priced Plan Name	Suite Growth	Professional
Mid Priced Plan Cost Per Month	$115	$349
Top Plan Name	Suite Professional	Unlimited
Top Plan Cost Per Month	$149	$499

Zendesk vs Thryv Features

Zendesk Suite Team vs Thryv Plus

Zendesk Suite Team	Thryv Plus
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	CRM Calendar & Appointments Secure Client Portal Estimates & Invoices Payment Processing Local Online Listings Social Media Management 20 GB File Storage Email & SMS Marketing Messages (Up to 5,000 messages)

Zendesk Suite Growth vs Thryv Professional

Zendesk Suite Growth

Thryv Professional

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

CRM
Calendar & Appointments
Secure Client Portal
Estimates & Invoices
Payment Processing
Local Online Listings
Social Media Management
AI-powered social caption generator
50 GB File Storage
Professional Website
(Up to 15 pages)
Email & SMS Marketing Messages (Up to 10,000 messages)

Zendesk Suite Professional vs Thryv Unlimited

Zendesk Suite Professional

Thryv Unlimited

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

CRM
Calendar & Appointments
Secure Client Portal
Estimates & Invoices
Payment Processing
Local Online Listings
Social Media Management
Thryv-Generated social content
Unlimited File Storage
Professional Website
(Up to 15 pages)
Email & SMS Marketing Messages (Unlimited)

Zendesk vs Thryv Integrations

Zendesk	Thryv
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Xero Insightly Stripe Square Constant Contact Mailchimp Lendio Jotform Zapier Clover

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Thryv
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	No
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	No
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Thryv Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Thryv have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Thryv
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	Yes
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	Not for dealerships but repair garages
Charity & Non-profit	No	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	Yes
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	Yes
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	Yes
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	Yes
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	No
HVAC	No	Yes
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	Yes
Lawyers & Law Firms	No	Yes
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	Yes
Photographers	No	No
Plumbers	No	Yes
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	Yes
Retail	Yes	Yes
Roofers & Roofing	No	Yes
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	Yes
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Thryv Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Thryv Pros Provides a complete end-to-end customer experience Easy to use and implement Streamlined Business Operations
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Thryv Cons Hard to sync all the automation Too many steps to accomplish a task Ineffective Task Reminder System

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