Zendesk vs SugarCRM Reviews & Pricing In 2025

Want to know if Zendesk or SugarCRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs SugarCRM Reviews

	Zendesk	SugarCRM
Trustpilot Rating	1.7	2.5
Number of Trustpilot Reviews	514	144
iPhone App Rating	4.5	4
Number of iPhone App Reviews	3,900	68
Android App Rating	3.5	3.7
Number of Android App Reviews	7,550	476

Sources

Zendesk vs SugarCRM Pricing

	Zendesk	SugarCRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	7 day
Cheapest Plan Name	Suite Team	Essentials
Cheapest Plan Cost Per Month	$115	$85
Mid Priced Plan Name	Suite Growth	Advanced
Mid Priced Plan Cost Per Month	$115	$85
Top Plan Name	Suite Professional	Premier
Top Plan Cost Per Month	$149	$135

Zendesk vs SugarCRM Features

Zendesk Suite Team vs SugarCRM Essentials

Zendesk Suite Team	SugarCRM Essentials
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support

Zendesk Suite Growth vs SugarCRM Advanced

Zendesk Suite Growth

SugarCRM Advanced

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations

Zendesk Suite Professional vs SugarCRM Premier

Zendesk Suite Professional

SugarCRM Premier

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Zendesk vs SugarCRM Integrations

Zendesk	SugarCRM
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	SugarCRM
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	Yes
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	Yes
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zendesk vs SugarCRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or SugarCRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	SugarCRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	Doesn’t offer consultant CRM
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	Yes
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	Yes
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	Yes
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	Yes
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs SugarCRM Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign

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