Zendesk vs SharpSpring Reviews & Pricing In 2025

Want to know if Zendesk or SharpSpring is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs SharpSpring Reviews

	Zendesk	SharpSpring
Trustpilot Rating	1.7	2.2
Number of Trustpilot Reviews	514	8
iPhone App Rating	4.5	1.8
Number of iPhone App Reviews	3,900	27
Android App Rating	3.5	No Rating
Number of Android App Reviews	7,550	No Review

Sources

Zendesk vs SharpSpring Pricing

	Zendesk	SharpSpring
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	60 day
Cheapest Plan Name	Suite Team	Lite
Cheapest Plan Cost Per Month	$115	$35
Mid Priced Plan Name	Suite Growth	Standard
Mid Priced Plan Cost Per Month	$115	$35
Top Plan Name	Suite Professional	Premium
Top Plan Cost Per Month	$149	$80

Zendesk vs SharpSpring Features

Zendesk Suite Team vs SharpSpring Lite

Zendesk Suite Team	SharpSpring Lite
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Drag & drop email templates AI content recommendations** Polls & Surveys Reach and engagement reporting Automated welcome email Contact management Web sign-up forms Registration form Payments Sell products & services SMS campaigns Text-to-join SMS reporting Post on Facebook, Instagram, LinkedIn Social reporting Marketing campaign calendar 300+ integrations

Zendesk Suite Growth vs SharpSpring Standard

Zendesk Suite Growth

SharpSpring Standard

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Drag & drop email templates
AI content recommendations**
Polls & Surveys
Scheduled email sends
Subject line A/B testing
Subject line recommendations
Subject line personalization
Reach and engagement reporting
Drilldown reporting
Newsletter archive
Automated welcome email
Resend to non-openers
Automation path templates
Contact management
Web sign-up forms
Contact segmentation
Custom segmentation
Contact activity segmentation
Registration form
Payments
Sell products & services
SMS campaigns
Text-to-join
SMS reporting
Post on Facebook, Instagram, LinkedIn
Social reporting
Schedule posts in advance
Social media ads manager
Marketing campaign calendar
300+ integrations

Zendesk Suite Professional vs SharpSpring Premium

Zendesk Suite Professional

SharpSpring Premium

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Drag & drop email templates
AI content recommendations**
Polls & Surveys
Scheduled email sends
Subject line A/B testing
Subject line recommendations
Subject line personalization
Dynamic content in email
Reach and engagement reporting
Drilldown reporting
Engagement heat map
Newsletter archive
Automated welcome email
Resend to non-openers
Automation path templates
Custom automation paths
Contact management
Web sign-up forms
Contact segmentation
Custom segmentation
Contact activity segmentation
Registration form
Payments
Sell products & services
SMS campaigns
Text-to-join
SMS reporting
Post on Facebook, Instagram, LinkedIn
Social reporting
Schedule posts in advance
Social media ads manager
Facebook Lookalike Ad targeting
Retargeting Ads
Google Ads Manager
Marketing campaign calendar
300+ integrations
Revenue reporting
SEO recommendations

Zendesk vs SharpSpring Integrations

Zendesk	SharpSpring
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Litmus Shutterstock Salesforce Zapier Veeqo Tilkee Paperform FreshBooks ClickUp PandaDoc

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	SharpSpring
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	No
QuickBooks Integration	Yes	No
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	No
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	No

Zendesk vs SharpSpring Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or SharpSpring have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	SharpSpring
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	Yes
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	Yes
Wholesalers & Distributors	No	No

Zendesk vs SharpSpring Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	SharpSpring Pros Numerous workflow templates Comprehensive Marketing Automation Intuitive design
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	SharpSpring Cons Deteriorating service and malfunctioning features No free plan Limited features compared to its competitors

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