Zendesk vs Pipeline CRM Reviews & Pricing In 2025

Want to know if Zendesk or Pipeline CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Pipeline CRM Reviews

	Zendesk	Pipeline CRM
Trustpilot Rating	1.7	No Rating
Number of Trustpilot Reviews	514	No Review
iPhone App Rating	4.5	2.7
Number of iPhone App Reviews	3,900	21
Android App Rating	3.5	3.9
Number of Android App Reviews	7,550	118

Sources

Zendesk vs Pipeline CRM Pricing

	Zendesk	Pipeline CRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Start
Cheapest Plan Cost Per Month	$115	$39
Mid Priced Plan Name	Suite Growth	Develop
Mid Priced Plan Cost Per Month	$115	$39
Top Plan Name	Suite Professional	Grow
Top Plan Cost Per Month	$149	$59

Zendesk vs Pipeline CRM Features

Zendesk Suite Team vs Pipeline CRM Start

Zendesk Suite Team

Pipeline CRM Start

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

1 Sales Pipeline
People
250 Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
5 Exports per user per month
25 Custom Fields
Locked Fields
Required Fields
Conditional Fields
250 Email Trackings Per User
25 AI Email Assistant writing prompts
1 Automation
Task Templates
Goal Dashboard – Team/Individual
Share lists with internal users
SSO
1 Team

Zendesk Suite Growth vs Pipeline CRM Develop

Zendesk Suite Growth

Pipeline CRM Develop

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

2 Sales Pipelines
People
2500 Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
Unlimited Exports per user/month
35 Custom Fields
Locked Fields
Required Fields
Conditional Fields
Unlimited Email Trackings Per User
50 AI Email Assistant writing prompts
10 Automations
Task Templates
Goal Dashboard – Team/Individual
Performance Pulse
Milestones
Share lists with internal users
2 Free Read-only Users
SuperShare with External Partners
SSO
2 Teams

Zendesk Suite Professional vs Pipeline CRM Grow

Zendesk Suite Professional

Pipeline CRM Grow

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

5 Sales Pipelines
People
Unlimited Deals per account (Active deals)
Companies/Customers
Unlimited file storage
Deal and Activity Reporting
Import Data Excel or CSV
Unlimited Exports per user/month
Unlimited Custom Fields
Locked Fields
Required Fields
Conditional Fields
Conditional Formatting
Advanced De-duplication
Unlimited Email Trackings Per User
100 AI Email Assistant writing prompts
Email Templates
Bulk Emails
Email Drip Campaigns
20 Automations
Task Templates
Goal Dashboard – Team/Individual
Performance Pulse
Milestones
Hindsight
Deal Intelligence Fields
Share lists with internal users
Advanced Visibility
2 Free Read-only Users
SuperShare with External Partners
SSO
Unlimited Team

Zendesk vs Pipeline CRM Integrations

Zendesk	Pipeline CRM
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Asana Mailchimp QuickBooks Zapier Trello Skyvia UpLead Pabbly Formstack Google Apps

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Pipeline CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Pipeline CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Pipeline CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Pipeline CRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	Yes
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	Yes
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	Yes
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	Yes
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	Yes

Zendesk vs Pipeline CRM Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Pipeline CRM Pros Robust email campaign management Automation capabilities streamline marketing Highly customizable with powerful sales analytics tools
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Pipeline CRM Cons Learning curve for more advanced customization Slow when it integrates with other software Lack certain tailored features for businesses

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