Zendesk vs Ontraport Reviews & Pricing In 2025

Want to know if Zendesk or Ontraport is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Ontraport Reviews

	Zendesk	Ontraport
Trustpilot Rating	1.7	4.5
Number of Trustpilot Reviews	514	347
iPhone App Rating	4.5	3.9
Number of iPhone App Reviews	3,900	20
Android App Rating	3.5	No Rating
Number of Android App Reviews	7,550	No Review

Sources

Zendesk vs Ontraport Pricing

	Zendesk	Ontraport
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Basic
Cheapest Plan Cost Per Month	$115	$149
Mid Priced Plan Name	Suite Growth	Pro
Mid Priced Plan Cost Per Month	$115	$149
Top Plan Name	Suite Professional	Enterprise
Top Plan Cost Per Month	$149	$299

Zendesk vs Ontraport Features

Zendesk Suite Team vs Ontraport Basic

Zendesk Suite Team	Ontraport Basic
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Unlimited email sending Drag-and-drop marketing automation 2-way SMS marketing Custom mailserver domain File hosting/download links Customizable CRM Mobile app Web forms Web page builder Detailed visitor tracking Unlimited subdomains Up to 3 users at $9/month Customizable online database Unified contact history Automation logs Chat and email support

Zendesk Suite Growth vs Ontraport Pro

Zendesk Suite Growth

Ontraport Pro

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Unlimited email sending
Drag-and-drop marketing automation
Video hosting
Split automations
2-way SMS marketing
Automation webhooks
Facebook Custom Audience integration
Custom mailserver domain
Tracked trigger links
Deep funnel conversion tracking
File hosting/download links
Fulfillment lists
Transactional email
Remove Ontraport branding
1-on-1 email deliverability consulting
Customizable CRM
Mobile app
Advanced CRM with Deals and Companies
Custom roles and permissions
Card view for pipeline tracking
Lead scoring
Task automation
Affiliate partner programs
Lead routing
Lead source and conversion reporting
Calendar and Google calendar sync
Default roles and permissions
Self-scheduling
Web forms
Web page builder
Membership sites
Automatic UTM capture
Detailed visitor tracking
Web page personalization
Google ID tracking
Unlimited subdomains
Custom HTML on pages
Facebook ID tracking
Conditional page content
Split test pages
Accept payments online
Online order forms
Coupon codes
Manage subscriptions and payment plans
Order bumps
Offer free or paid trials
Customizable online database
Unlimited users at $49/month
Unified contact history
API access
Custom user roles and permissions
Automation logs
Video hosting
Increased video hosting
Chat and email support
Default user roles and permissions
Launch support available

Zendesk Suite Professional vs Ontraport Enterprise

Zendesk Suite Professional

Ontraport Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Unlimited email sending
Drag-and-drop marketing automation
Video hosting
Split automations
Custom contact and email limits
2-way SMS marketing
Automation webhooks
Facebook Custom Audience integration
Private IPs available
Custom mailserver domain
Tracked trigger links
Deep funnel conversion tracking
Private infrastructure available
File hosting/download links
Fulfillment lists
Transactional email
Remove Ontraport branding
1-on-1 email deliverability consulting
Customizable CRM
Mobile app
Advanced CRM with Deals and Companies
Custom roles and permissions
Field-level permissions
Card view for pipeline tracking
Lead scoring
Customize navigation by role
Task automation
Affiliate partner programs
Unlimited custom fields available
Lead routing
Lead source and conversion reporting
Calendar and Google calendar sync
Default roles and permissions
Self-scheduling
Web forms
Web page builder
Membership sites
Automatic UTM capture
Detailed visitor tracking
Web page personalization
Google ID tracking
Unlimited subdomains
Custom HTML on pages
Facebook ID tracking
Conditional page content
Split test pages
Accept payments online
Online order forms
Coupon codes
Manage subscriptions and payment plans
Order bumps
Offer free or paid trials
Customizable online database
Unlimited users at $69/month
Unified contact history
API access
Custom user roles and permissions
HIPAA available (coming soon)
Automation logs
Video hosting
Increased video hosting
Enterprise-grade security and scalability
Chat and email support
Default user roles and permissions
Launch support available
Field-level permissions
Customize navigation by role
Increased API limits available
Quarterly account reviews
Uptime SLA

Zendesk vs Ontraport Integrations

Zendesk	Ontraport
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	PayPal Zoom WordPress Google Forms DocuSign Acuity Scheduling Shopify Calendly QuickBooks Zapier

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Ontraport
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	Yes
LinkedIn Integration	No	No
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zendesk vs Ontraport Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Ontraport have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Ontraport
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	Yes
Coaches	No	Yes
Consultants & Consulting Firms	No	Yes
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	Yes
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	Yes
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Ontraport Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Ontraport Pros Tons of marketing, sales, and workflow automation Multi-Channel Communication Campaign Management
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Ontraport Cons Not Budget-Friendly Limited reporting capabilities Difficulties with tag management

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