Zendesk vs Nimble CRM Reviews & Pricing In 2025

Want to know if Zendesk or Nimble CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Nimble CRM Reviews

	Zendesk	Nimble CRM
Trustpilot Rating	1.7	3.8
Number of Trustpilot Reviews	514	2
iPhone App Rating	4.5	4.5
Number of iPhone App Reviews	3,900	609
Android App Rating	3.5	3.1
Number of Android App Reviews	7,550	174

Sources

Zendesk vs Nimble CRM Pricing

	Zendesk	Nimble CRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Not Listed
Cheapest Plan Cost Per Month	$115	Not Listed
Mid Priced Plan Name	Suite Growth	NA
Mid Priced Plan Cost Per Month	$115	Not Listed
Top Plan Name	Suite Professional	NA
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs Nimble CRM Features

Zendesk Suite Team vs Nimble CRM Not Listed

Zendesk Suite Team

Nimble CRM Not Listed

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

Workflows & Automations
Segmentation & Saved Segments
Microsoft & Google Integration
Tasks & Notes
Stay in Touch Reminder
Calls & Events
Custom Fields
Tags
File Attachments
Contact Privacy Permissions
Contacts
Storage
Contact Auto-Enrichment
Social Profile Matching
Business Insights Capture
Nimble Prospector
Email Extensions
Individual & Team Activity Tracking
Team Collaboration
Customizable Dashboard
Custom Widgets
Nimble Prospector
Lead Qualification
Microsoft 365 Contact Sync
Customizable Pipelines
Vertical Industry Pipeline Templates
Drag-and-Drop Kanban Board View
List View & In-line Editing
Customizable Deal Cards
Custom Groups & Fields
Reports
Team Permissions
Web Forms
Group Messages
Group Messages Tracking & Reports
Email Templates
Individual Email Open & Click Tracking
Customizable Workflows
Vertical Industry Templates
Drag-and-Drop Kanband Board View
List View & In-line Editing
Customizable Workflows Cards
Custom Groups & Fields
Team Permissions
Action-Based Triggers
Outlook Sync
Outlook Calendar Sync
Microsoft Teams Integration
OneDrive Integration
Outlook Add-in
Outlook Mobile Add-in
Google Contacts Sync
Gmail Sync
Google Calendar Sync
Google Drive Integration
Gmail Add-on
Apple Mail Integration
App Integration Partners
Zapier Integration
API Access
iOS
AndroidOnline & Email Support
Comprehensive Support Center
Daily Live Q&A Sessions
Weekly Training Webinars
Free 1:1 Calls

Zendesk Suite Growth vs Nimble CRM NA

Zendesk Suite Growth

Nimble CRM NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Zendesk Suite Professional vs Nimble CRM NA

Zendesk Suite Professional

Nimble CRM NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Zendesk vs Nimble CRM Integrations

Zendesk	Nimble CRM
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	ActiveCampaign Freshbooks Podio Salesforce Zapier Xero Zendesk Zoho CRM Netsuite Stripe

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Nimble CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	No
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	No
Customer Portal	Yes	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Nimble CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Nimble CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Nimble CRM
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	Yes
Cleaners & Cleaning Businesses	No	Yes
Coaches	No	Yes
Consultants & Consulting Firms	No	No
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	Yes
Engineers & Engineering Firms	No	Yes
Event Management	No	Yes
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	Yes
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	Yes
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	Yes
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	Yes
Telemarketing	No	No
Therapists	No	Yes
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	Yes
Wholesalers & Distributors	No	Yes

Zendesk vs Nimble CRM Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Nimble CRM Pros Group Messages with message tracking Good selection of apps Business Process Management Tools
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Nimble CRM Cons Lack of a free plan Some automation tools are not available in key CRM areas Long list of features could slow down the system

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