Zendesk vs Nextiva Reviews & Pricing In 2025

Want to know if Zendesk or Nextiva is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Nextiva Reviews

	Zendesk	Nextiva
Trustpilot Rating	1.7	4.6
Number of Trustpilot Reviews	514	2,941
iPhone App Rating	4.5	3.8
Number of iPhone App Reviews	3,900	3,900
Android App Rating	3.5	4.1
Number of Android App Reviews	7,550	3,040

Sources

Zendesk vs Nextiva Pricing

	Zendesk	Nextiva
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Suite Team	Essential
Cheapest Plan Cost Per Month	$115	$35.95
Mid Priced Plan Name	Suite Growth	Professional
Mid Priced Plan Cost Per Month	$115	$35.95
Top Plan Name	Suite Professional	Enterprise
Top Plan Cost Per Month	$149	$45.95

Zendesk vs Nextiva Features

Zendesk Suite Team vs Nextiva Essential

Zendesk Suite Team	Nextiva Essential
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

Zendesk Suite Growth vs Nextiva Professional

Zendesk Suite Growth

Nextiva Professional

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Unlimited conference calls, 40 participants
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations
Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

Zendesk Suite Professional vs Nextiva Enterprise

Zendesk Suite Professional

Nextiva Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Unlimited participants on voice & video conferencing
Call recording
Unlimited video conference recording
Voicemail transcription
Microsoft Teams/ Enterprise Integrations
Single Sign On
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations
Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

Zendesk vs Nextiva Integrations

Zendesk	Nextiva
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Zoho Salesforce Hubspot Zendesk Netsuite Workbooks ServiceNow Bullhorn Microsoft Dynamics SugarCRM

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Nextiva
API	Yes	No
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	No
Invoicing	No	No
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	Yes
Dialer	Yes	Yes
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	No
Paypal & Payment Processing	Yes	No
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	No

Zendesk vs Nextiva Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Nextiva have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Nextiva
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	Yes
Banks & Banking	Yes	No
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	Phone but not CRM for nonprofits
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Phone but not CRM for real estate
Recruiting & Recruitment Agencies	No	No
Restaurants	No	Yes
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Nextiva Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Nextiva Pros Lots of collaboration features Auto-attendant feature Track leads and manage customer relationships
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Nextiva Cons Lot of bugs in the Nextiva mobile app Few management features Customer support

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