Zendesk vs Keap Reviews & Pricing In 2025

Want to know if Zendesk or Keap is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Keap Reviews

	Zendesk	Keap
Trustpilot Rating	1.7	2.4
Number of Trustpilot Reviews	514	462
iPhone App Rating	4.5	4.5
Number of iPhone App Reviews	3,900	1,700
Android App Rating	3.5	3.1
Number of Android App Reviews	7,550	224

Sources

Zendesk vs Keap Pricing

	Zendesk	Keap
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Pro
Cheapest Plan Cost Per Month	$115	$299
Mid Priced Plan Name	Suite Growth	Max
Mid Priced Plan Cost Per Month	$115	$299
Top Plan Name	Suite Professional	Ultimate
Top Plan Cost Per Month	$149	$359

Zendesk vs Keap Features

Zendesk Suite Team vs Keap Pro

Zendesk Suite Team	Keap Pro
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Email marketing Marketing, sales & workflow automation Lead capture & automated follow-up Lead & client management (CRM) Pipeline Quotes, invoices & payments Landing pages & online sales Text marketing (U.S.)* Dedicated phone line (U.S. & Canada) Appointments

Zendesk Suite Growth vs Keap Max

Zendesk Suite Growth

Keap Max

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Email marketing
Marketing, sales & workflow automation
Lead capture & automated follow-up
Lead & client management (CRM)
Pipeline
Quotes, invoices & payments
Landing pages & online sales
Text marketing (U.S.)*
Dedicated phone line (U.S. & Canada)
Appointments
Advanced lead optimization
Enhanced landing pages & sales tools
Ecommerce tools
Advanced reporting

Zendesk Suite Professional vs Keap Ultimate

Zendesk Suite Professional

Keap Ultimate

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Email marketing
Marketing, sales & workflow automation
Lead capture & automated follow-up
Lead & client management (CRM)
Pipeline
Quotes, invoices & payments
Landing pages & online sales
Text marketing (U.S.)*
Dedicated phone line (U.S. & Canada)
Appointments
Advanced lead optimization
Enhanced landing pages & sales tools
Ecommerce tools
Advanced reporting
Premium CRM & sales management
Advanced marketing & sales tools
Custom user access controls
Affiliate management & collaboration
Advanced reporting

Zendesk vs Keap Integrations

Zendesk	Keap
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Zapier PlusThis AppointmentCore Jotform Leadpages Instapage Typeform Optinmonster ScheduleOnce Graphly

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Keap
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	Yes
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	Yes	Yes

Zendesk vs Keap Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Keap have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Keap
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	Yes
Churches	No	Yes
Cleaners & Cleaning Businesses	No	No
Coaches	No	Yes
Consultants & Consulting Firms	No	Yes
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	Yes
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	Yes
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	Yes
Wholesalers & Distributors	No	Yes

Zendesk vs Keap Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Keap Pros Lead capture & automated follow-up All-in-One Solution Tagging customers to segment
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Keap Cons Limited Email Design Options Limited text campaign size Platform Speed

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