Zendesk vs HoneyBook Reviews & Pricing In 2025

Want to know if Zendesk or HoneyBook is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs HoneyBook Reviews

	Zendesk	HoneyBook
Trustpilot Rating	1.7	3.9
Number of Trustpilot Reviews	514	284
iPhone App Rating	4.5	4.7
Number of iPhone App Reviews	3,900	11,000
Android App Rating	3.5	4.6
Number of Android App Reviews	7,550	1,600

Sources

Zendesk vs HoneyBook Pricing

	Zendesk	HoneyBook
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	7 day
Cheapest Plan Name	Suite Team	Starter
Cheapest Plan Cost Per Month	$115	$19.50
Mid Priced Plan Name	Suite Growth	Essentials
Mid Priced Plan Cost Per Month	$115	$19.50
Top Plan Name	Suite Professional	Premium
Top Plan Cost Per Month	$149	$39.50

Zendesk vs HoneyBook Features

Zendesk Suite Team vs HoneyBook Starter

Zendesk Suite Team	HoneyBook Starter
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Unlimited clients and projects Invoices and payments Proposals and contracts Calendar All professional templates Client portal Basic reports

Zendesk Suite Growth vs HoneyBook Essentials

Zendesk Suite Growth

HoneyBook Essentials

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Unlimited clients and projects
Invoices and payments
Proposals and contracts
Calendar
All professional templates
Client portal
Basic reports
Scheduler
Automations
QuickBooks Online integration
Up to 2 team members
Expense management
Profit and loss
Remove “Powered by HoneyBook”
Standard reports

Zendesk Suite Professional vs HoneyBook Premium

Zendesk Suite Professional

HoneyBook Premium

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Unlimited clients and projects
Invoices and payments
Proposals and contracts
Calendar
All professional templates
Client portal
Basic reports
Scheduler
Automations
QuickBooks Online integration
Up to 2 team members
Expense management
Profit and loss
Remove “Powered by HoneyBook”
Standard reports
Unlimited team members
Priority support
Multiple companies
Onboarding specialist
Advanced reports – coming soon

Zendesk vs HoneyBook Integrations

Zendesk	HoneyBook
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Google Drive Microsoft 365 PayPal Slack Trello Dropbox WordPress Mailchimp Salesforce Asana

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	HoneyBook
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	Yes
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	No
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs HoneyBook Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or HoneyBook have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	HoneyBook
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	Yes
Coaches	No	Yes
Consultants & Consulting Firms	No	Yes
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	Yes
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	Yes
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	Yes
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	Yes
Wholesalers & Distributors	No	No

Zendesk vs HoneyBook Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	HoneyBook Pros Automate custom tasks Streamlined client onboarding Create proposals and contracts
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	HoneyBook Cons No Free plan Cumbersome user interface Lack of scheduling feature

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