Zendesk vs Creatio Reviews & Pricing In 2025

Want to know if Zendesk or Creatio is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Creatio Reviews

	Zendesk	Creatio
Trustpilot Rating	1.7	3.8
Number of Trustpilot Reviews	514	2
iPhone App Rating	4.5	4.2
Number of iPhone App Reviews	3,900	11
Android App Rating	3.5	No Rating
Number of Android App Reviews	7,550	No Review

Sources

Zendesk vs Creatio Pricing

	Zendesk	Creatio
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Standard
Cheapest Plan Cost Per Month	$115	Not Listed
Mid Priced Plan Name	Suite Growth	NA
Mid Priced Plan Cost Per Month	$115	Not Listed
Top Plan Name	Suite Professional	NA
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs Creatio Features

Zendesk Suite Team vs Creatio Standard

Zendesk Suite Team	Creatio Standard
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Unified CRM experience 360-degree customer view Unlimited no-code customization End-to-end workflow automation Real-time analytics and reporting Campaign Management Email Marketing Digital Ads Event Management Lead And Opportunity Management Sales Productivity Sales Forecasting Order And Contract Management

Zendesk Suite Growth vs Creatio NA

Zendesk Suite Growth

Creatio NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Zendesk Suite Professional vs Creatio NA

Zendesk Suite Professional

Creatio NA

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Zendesk vs Creatio Integrations

Zendesk	Creatio
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Mailchimp HubSpot Tableau pdfFiller Robly Albato Kixie PowerCall Landingi Brandwatch Formstack Forms

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Creatio
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	Yes
LinkedIn Integration	No	No
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	No
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Creatio Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Creatio have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Creatio
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	Yes
Dentists	No	Yes
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	No	Yes
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	No	Yes
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	Yes
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Creatio Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Creatio Pros Automated reminders to follow up with new leads Customizable and adaptable to businesses and industries Offers end-to-end CRM solutions
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Creatio Cons Feature enhancements takes time and effort to be deployed Limited user role customization Pricing may increase as businesses scale

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