Zendesk vs ClickUp Reviews & Pricing In 2025

Want to know if Zendesk or ClickUp is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs ClickUp Reviews

	Zendesk	ClickUp
Trustpilot Rating	1.7	3.2
Number of Trustpilot Reviews	514	273
iPhone App Rating	4.5	4.6
Number of iPhone App Reviews	3,900	4,200
Android App Rating	3.5	3.2
Number of Android App Reviews	7,550	12,700

Sources

Zendesk vs ClickUp Pricing

	Zendesk	ClickUp
Free Plan	No	Yes
Free Plan Limits	NA	For personal use
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Suite Team	Unlimited
Cheapest Plan Cost Per Month	$115	$19
Mid Priced Plan Name	Suite Growth	Business
Mid Priced Plan Cost Per Month	$115	$19
Top Plan Name	Suite Professional	Enterprise
Top Plan Cost Per Month	$149	Not Listed

Zendesk vs ClickUp Features

Zendesk Suite Team vs ClickUp Unlimited

Zendesk Suite Team

ClickUp Unlimited

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

Unlimited Tasks
Unlimited Free Plan Members
Two-Factor Authentication
Collaborative Docs
Whiteboards
Everything View
Real-Time Chat
Kanban Boards
Sprint Management
Calendar View
Custom Field Manager Basic
In-App Video Recording
24/7 Support
Unlimited Storage
Unlimited Integrations
Unlimited Dashboards
Guests with Permissions
Unlimited Gantt Charts
Unlimited Custom Fields
Column Calculations
Email in ClickUp
Teams (User Groups)
Native Time Tracking
Goals & Portfolios
Form View
Resource Management
Agile Reporting
AI Compatible

Zendesk Suite Growth vs ClickUp Business

Zendesk Suite Growth

ClickUp Business

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Unlimited Tasks
Unlimited Free Plan Members
Two-Factor Authentication
Collaborative Docs
Whiteboards
Everything View
Real-Time Chat
Kanban Boards
Sprint Management
Calendar View
Custom Field Manager Basic
In-App Video Recording
24/7 Support
Unlimited Storage
Unlimited Integrations
Unlimited Dashboards
Guests with Permissions
Unlimited Gantt Charts
Unlimited Custom Fields
Column Calculations
Email in ClickUp
Teams (User Groups)
Native Time Tracking
Goals & Portfolios
Form View
Resource Management
Agile Reporting
AI Compatible
Google SSO
Unlimited Teams
Custom Exporting
Advanced Public Sharing
Advanced Automations
Advanced Dashboard Features
Advanced Time Tracking
Granular Time Estimates
Timesheets
Workload Management
Timelines & Mind Maps
Goal Folders
AI Compatible

Zendesk Suite Professional vs ClickUp Enterprise

Zendesk Suite Professional

ClickUp Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Unlimited Tasks
Unlimited Free Plan Members
Two-Factor Authentication
Collaborative Docs
Whiteboards
Everything View
Real-Time Chat
Kanban Boards
Sprint Management
Calendar View
Custom Field Manager Basic
In-App Video Recording
24/7 Support
Unlimited Storage
Unlimited Integrations
Unlimited Dashboards
Guests with Permissions
Unlimited Gantt Charts
Unlimited Custom Fields
Column Calculations
Email in ClickUp
Teams (User Groups)
Native Time Tracking
Goals & Portfolios
Form View
Resource Management
Agile Reporting
AI Compatible
Google SSO
Unlimited Teams
Custom Exporting
Advanced Public Sharing
Advanced Automations
Advanced Dashboard Features
Advanced Time Tracking
Granular Time Estimates
Timesheets
Workload Management
Timelines & Mind Maps
Goal Folders
AI Compatible
White Labeling
Advanced Permissions
Conditional Logic in Forms
Enterprise API
Unlimited Custom Roles
Team Sharing for Spaces
Universal Search
Default Personal Views
MSA & HIPAA Available
Single Sign-On (SSO)
SCIM provisioning
Custom Capacity in Workload
Live Onboarding Training
Customer Success Manager
Access to Managed Services
US, EU & APAC Data Residency
AI Compatible

Zendesk vs ClickUp Integrations

Zendesk	ClickUp
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Slack GitHub HubSpot Toggl Harvest OneDrive Zendesk Twilio Miro Zapier

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	ClickUp
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	Yes
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

Zendesk vs ClickUp Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or ClickUp have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	ClickUp
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	Yes
Churches	No	Yes
Cleaners & Cleaning Businesses	No	Yes
Coaches	No	Yes
Consultants & Consulting Firms	No	Yes
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	Yes
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	Yes
Engineers & Engineering Firms	No	Yes
Event Management	No	Yes
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	Yes
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	Yes
Gyms	No	Yes
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	Yes
Insurance Agents	Yes	No
Investment Banking	No	Yes
Landscapers	No	Yes
Lawyers & Law Firms	No	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	Yes
Personal Trainers	No	Yes
Photographers	No	Yes
Plumbers	No	Yes
Political Campaigns	No	Yes
Private Equity	No	Yes
Professional Services	Yes	Yes
Property Management	No	Yes
Real Estate	Yes	No
Recruiting & Recruitment Agencies	No	No
Restaurants	No	Yes
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	Yes	Yes
Sports Teams	No	Yes
Staffing Agencies	No	No
Telemarketing	No	Yes
Therapists	No	Yes
Tour Operators	No	No
Travel Agents	No	Yes
Universities, College & Higher Education	Yes	Yes
Web Designers	No	Yes
Wholesalers & Distributors	No	Yes

Zendesk vs ClickUp Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	ClickUp Pros Free plan Strong feature releases frequently Useful “Chat” view for collaboration
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	ClickUp Cons Clunky automation builder Sub-tasks within a main tasks can be very confusing Steep learning curve

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