Zendesk vs Capsule Reviews & Pricing In 2025

Want to know if Zendesk or Capsule is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Capsule Reviews

	Zendesk	Capsule
Trustpilot Rating	1.7	4.6
Number of Trustpilot Reviews	514	42
iPhone App Rating	4.5	4.6
Number of iPhone App Reviews	3,900	38
Android App Rating	3.5	3.9
Number of Android App Reviews	7,550	347

Sources

Zendesk vs Capsule Pricing

	Zendesk	Capsule
Free Plan	No	Yes
Free Plan Limits	NA	Two users & 250 contacts
Free Trial	Yes	Yes
Free Trial Length	14 day	14 day
Cheapest Plan Name	Suite Team	Starter
Cheapest Plan Cost Per Month	$115	$38
Mid Priced Plan Name	Suite Growth	Growth
Mid Priced Plan Cost Per Month	$115	$38
Top Plan Name	Suite Professional	Ultimate
Top Plan Cost Per Month	$149	$75

Zendesk vs Capsule Features

Zendesk Suite Team vs Capsule Starter

Zendesk Suite Team	Capsule Starter
Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources	Everything in Free 30,000 Contacts 1 Sales Pipeline 1 Project Board 50 Custom Fields 5 Email Templates 1 Shared Mailbox 10 AI Content Assists Activity Reporting Key integrations

Zendesk Suite Growth vs Capsule Growth

Zendesk Suite Growth

Capsule Growth

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Everything in Starter
60,000 Contacts
5 Sales Pipelines
5 Project Boards
150 Custom Fields
50 Email Templates
3 Shared Mailboxes
1000 AI Content Assists
Important Fields
Workflow Automation
Custom Activity Types
Advanced Sales Reporting
User Roles & Permissions

Zendesk Suite Professional vs Capsule Ultimate

Zendesk Suite Professional

Capsule Ultimate

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Everything in Advanced
240,000 Contacts
100 Sales Pipelines
100 Project Boards
Unlimited Custom Fields
1000 Email Templates
10 Shared Mailboxes
1000 AI Content Assists
Implementation Support
Import Assistance
Custom Training
Dedicated Account Manager
Ongoing Priority Support

Zendesk vs Capsule Integrations

Zendesk	Capsule
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Transpond Xero Zapier FreshBooks Mailchimp Sage FreeAgent Microsoft Google QuickBooks

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Capsule
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	No
WordPress Integration	Yes	No
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	No	Yes
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	Yes	No
Dialer	Yes	No
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	Yes	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	Yes	No
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	Yes
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Capsule Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Capsule have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Capsule
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	Yes	No
Car & Auto Dealerships	Yes	Yes
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	Yes
Construction	No	Yes
Contractors	No	Yes
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	Yes
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	No	Yes
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	Yes
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	No
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	Yes
Professional Services	Yes	Yes
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	Yes
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	Yes
Travel Agents	No	Yes
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	Yes

Zendesk vs Capsule Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Capsule Pros Available free plan Integrates well with Google Workspace and Microsoft 365 Sales pipeline dashboard is very crisp and clear
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Capsule Cons Lack of user permissions Suited to companies managing recurring agreements Need to dig deep to find some of the functionality

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