Zendesk vs Agile CRM Reviews & Pricing In 2025

Want to know if Zendesk or Agile CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Zendesk vs Agile CRM Reviews

	Zendesk	Agile CRM
Trustpilot Rating	1.7	4.8
Number of Trustpilot Reviews	514	1,711
iPhone App Rating	4.5	1.6
Number of iPhone App Reviews	3,900	30
Android App Rating	3.5	1.8
Number of Android App Reviews	7,550	61

Sources

Zendesk vs Agile CRM Pricing

	Zendesk	Agile CRM
Free Plan	No	Yes
Free Plan Limits	NA	Up to 10 users
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Suite Team	Starter
Cheapest Plan Cost Per Month	$115	$29.99
Mid Priced Plan Name	Suite Growth	Regular
Mid Priced Plan Cost Per Month	$115	$29.99
Top Plan Name	Suite Professional	Enterprise
Top Plan Cost Per Month	$149	$47.99

Zendesk vs Agile CRM Features

Zendesk Suite Team vs Agile CRM Starter

Zendesk Suite Team

Agile CRM Starter

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources

Contacts & Companies
Custom Data Fields
Lead Scoring
Unlimited Deals, Tasks & Documents
Appointment Scheduling
Custom Deal Milestones
Email Tracking
2-Way Email Integration
Email Campaigns
Web Engagement
Contact Level Analytics
Form Builder
Email Templates Builder
Landing Page Builder
5,000 Emails (Branded)
Web-to-Lead
Marketing Automation
Social Monitoring
Campaign Workflows
Nodes Per Campaign
Automation Rules (Triggers)
Helpdesk
Groups
Labels
Canned Responses
Views
Activities
Reports
Knowledge Base
Plugins/Integrations
Email & Phone Support
Google/Shopify/Stripe Sync
Chrome Extension
Basic, Email & Team Reports
Landing Page
API Calls/Day

Zendesk Suite Growth vs Agile CRM Regular

Zendesk Suite Growth

Agile CRM Regular

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Contacts & Companies
Custom Data Fields
Lead Scoring
Unlimited Deals, Tasks & Documents
Appointment Scheduling
Custom Deal Milestones
Email Tracking
2-Way Email Integration
Custom Deal Tracks
2-way Telephony
Email Campaigns
Web Engagement
Contact Level Analytics
Form Builder
Email Templates Builder
Landing Page Builder
5,000 Emails (Branded)
Web-to-Lead
Marketing Automation
Social Monitoring
Mobile Marketing
Campaign Workflows
Nodes Per Campaign
Automation Rules (Triggers)
Helpdesk
Groups
Labels
Canned Responses
Views
Activities
Reports
Knowledge Base
Plugins/Integrations
Email & Phone Support
Google/Shopify/Stripe Sync
Chrome Extension
Basic, Email & Team Reports
Landing Page
API Calls/Day

Zendesk Suite Professional vs Agile CRM Enterprise

Zendesk Suite Professional

Agile CRM Enterprise

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Contacts & Companies
Custom Data Fields
Lead Scoring
Unlimited Deals, Tasks & Documents
Appointment Scheduling
Custom Deal Milestones
Email Tracking
2-Way Email Integration
Custom Deal Tracks
2-way Telephony
Post-call Automation
Call Recording
Automated Voicemails
Email Campaigns
Web Engagement
Contact Level Analytics
Form Builder
Email Templates Builder
Landing Page Builder
5,000 Emails (Branded)
Web-to-Lead
Marketing Automation
Social Monitoring
Mobile Marketing
SES/Mandrill/Sendgrid Integration
Campaign Workflows
Nodes Per Campaign
Automation Rules (Triggers)
Helpdesk
Groups
Labels
Canned Responses
Views
Activities
Reports
Knowledge Base
Plugins/Integrations
Email & Phone Support
Dedicated Account Rep
Onboarding Coach
Google/Shopify/Stripe Sync
Chrome Extension
Basic, Email & Team Reports
Access Controls (ACLs)
Landing Page
API Calls/Day

Zendesk vs Agile CRM Integrations

Zendesk	Agile CRM
Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus	Zapier Shopify Magento QuickBooks Stripe Twilio Google Apps Zendesk Facebook Tidio

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Zendesk	Agile CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	No
WhatsApp integration	Yes	No
Facebook Integration	No	Yes
LinkedIn Integration	No	Yes
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	Yes
Xero Integration	No	No
Notion Integration	Yes	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	Yes	No
Project Management	Yes	Yes
AI	Yes	No
Voip & Telephony Integration	Yes	Yes
Dialer	Yes	Yes
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

Zendesk vs Agile CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Zendesk or Agile CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Zendesk	Agile CRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	No
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	Yes	No
Ecommerce	Yes	Yes
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	No	No
Restaurants	No	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Zendesk vs Agile CRM Pros & Cons

Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate	Agile CRM Pros Automated sales pipeline system Effective email marketing tools Flexible Customization Options
Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools	Agile CRM Cons Lack of reporting Steep Learning Curve Integration issues with third parties

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