Wondering if Zendesk is the right CRM software for your business?
Then have a look at the user created reviews below, along with pricing and features.
Zendesk User Reviews
Zendesk Review Summary
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Zendesk Reviews
| Source | Review Score | Number of Reviews |
|---|---|---|
| Trustpilot | 1.7 | 514 |
| iPhone App | 4.5 | 3,900 |
| Android App | 3.5 | 7,550 |
Zendesk Prices
| Plan | Price |
|---|---|
| Free Plan | No |
| Free Trial | Yes |
| Free Trial Length | 14 day |
| Cheapest Plan: Suite Team | $69 / month |
| Mid-Tier Plan: Suite Growth | $115 / month |
| Top Plan: Suite Professional | $149 / month |
Zendesk Features
Suite Team Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
Suite Growth Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
Suite Professional Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
- Custom and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA enabled
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
List of Zendesk Integrations
- Slack
- Fireflies
- Survey Monkey
- Magento
- Square
- Act-On
- Salesforce
- Harvest
- GIPHY
- Klaus
Other Features
| Feature | Is It Included |
|---|---|
| API | Yes |
| Outlook Integration | Yes |
| Gmail Integration | Yes |
| QuickBooks Integration | Yes |
| Shopify Integration | Yes |
| WordPress Integration | Yes |
| Mailchimp Integration | Yes |
| WhatsApp integration | Yes |
| Facebook Integration | No |
| LinkedIn Integration | No |
| Twitter/X Integration | No |
| Google Calendar Integration | Yes |
| Excel Integration | Yes |
| Office 365 Integration | Yes |
| Google Sheets Integration | Yes |
| Xero Integration | No |
| Notion Integration | Yes |
| Asana Integration | Yes |
| Trello Integration | Yes |
| Zapier Integration | Yes |
| Invoicing | No |
| Marketing Automation | Yes |
| Email Marketing | Yes |
| SMS & Text Messaging | Yes |
| Project Management | Yes |
| AI | Yes |
| Voip & Telephony Integration | Yes |
| Dialer | Yes |
| Contract Management | Yes |
| Inventory Management | No |
| Quoting | Yes |
| Drip Marketing | No |
| Customer Portal | Yes |
| Appointment Scheduling | Yes |
| Workflow Automation & Management | Yes |
| ERP | No |
| Order Management | No |
| Ticketing System | Yes |
| Call Recording | Yes |
| Call Tracking | Yes |
| Task Management | Yes |
| Paypal & Payment Processing | Yes |
| Document Management | Yes |
| Shared Inbox | No |
| Create Landing Pages | No |
| Chat Function | Yes |
| Website Builder | No |
| Help Desk | Yes |
| GPS Tracking | No |
| Loyalty Program | No |
| Cloud Storage | Yes |
| Document Storage | Yes |
| Mapping | Yes |
Industry Specific CRM Solution
- Accountants & Accounting Firms: Yes
- Architects & Architecture Firms: No
- Automotive Industry: No
- Banks & Banking: Yes
- Call Centers: Yes
- Car & Auto Dealerships: Yes
- Charity & Non-profit: No
- Churches: No
- Cleaners & Cleaning Businesses: No
- Coaches: No
- Consultants & Consulting Firms: No
- Construction: No
- Contractors: No
- Co-working: No
- Credit Unions: No
- Customer Service: Yes
- Dentists: No
- Doctors: Yes
- Ecommerce: Yes
- Email Marketing: No
- Electricians & Electrical Contractors: No
- Engineers & Engineering Firms: No
- Event Management: No
- Field Service: No
- Financial Advisors & Services: Yes
- Freight Brokers & Forwarders: No
- Government & Public Sector: Yes
- Graphic Designers & Creatives: No
- Gyms: No
- Healthcare Providers: Yes
- Hotels & Hospitality: No
- HVAC: No
- Insurance Agents: Yes
- Investment Banking: No
- Landscapers: No
- Lawyers & Law Firms: No
- Logistics: Yes
- Manufacturing: Yes
- Marketing: No
- Mortgage Brokers & Loan Offices: No
- Movers & Moving Companies: No
- Museums: No
- Personal Trainers: No
- Photographers: No
- Plumbers: No
- Political Campaigns: No
- Private Equity: No
- Professional Services: Yes
- Property Management: No
- Real Estate: Yes
- Recruiting & Recruitment Agencies: No
- Restaurants: No
- Retail: Yes
- Roofers & Roofing: No
- SaaS: Yes
- Schools: Yes
- Senior Living: No
- Solar Businesses: Yes
- Sports Teams: No
- Staffing Agencies: No
- Telemarketing: No
- Therapists: No
- Tour Operators: No
- Travel Agents: No
- Universities, College & Higher Education: Yes
- Web Designers: No
- Wholesalers & Distributors: No
Zendesk Pros & Cons
Pros
- 1,000+ apps & integrations
- Advanced AI
- Interface is intuitive and easy to navigate
Cons
- Customer support
- Glitches that snagged the work flow and productivity
- Few digital selling tools
Website: Zendesk website
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