SugarCRM vs EngageBay Reviews & Pricing In 2025

Want to know if SugarCRM or EngageBay is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

SugarCRM vs EngageBay Reviews

	SugarCRM	EngageBay
Trustpilot Rating	2.5	4.8
Number of Trustpilot Reviews	144	356
iPhone App Rating	4	2
Number of iPhone App Reviews	68	4
Android App Rating	3.7	No Rating
Number of Android App Reviews	476	No Review

Sources

SugarCRM vs EngageBay Pricing

	SugarCRM	EngageBay
Free Plan	No	Yes
Free Plan Limits	NA	250 contacts/15 users
Free Trial	Yes	No
Free Trial Length	7 day	NA
Cheapest Plan Name	Essentials	Basic
Cheapest Plan Cost Per Month	$85	$64.99
Mid Priced Plan Name	Advanced	Growth
Mid Priced Plan Cost Per Month	$85	$64.99
Top Plan Name	Premier	Pro
Top Plan Cost Per Month	$135	$119.99

SugarCRM vs EngageBay Features

SugarCRM Essentials vs EngageBay Basic

SugarCRM Essentials	EngageBay Basic
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support	500 Contacts Email Templates Web Pop-ups Landing Page Builder Lead Scoring SMS Marketing 3rd Party Integrations Social Suite Tag Manager

SugarCRM Advanced vs EngageBay Growth

SugarCRM Advanced	EngageBay Growth
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations	5000 Contacts Marketing Automation Push Notifications Site Messages Broadcast A/B Testing Landing Page A/B Testing Custom Domain Call Records Service Automation Products Proposals

SugarCRM Premier vs EngageBay Pro

SugarCRM Premier

EngageBay Pro

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Unlimited Contacts
Marketing Automation
Web Analytics
Proposal Analytics
SSO
Role Management
Goals
Custom Reporting
Dedicated Account Manager
Uptime SLA
Phone Support

SugarCRM vs EngageBay Integrations

SugarCRM	EngageBay
Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk	Zapier Shopify SendGrid Mailgun Xero Stripe Amazon Twilio DocuSign Asana

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	SugarCRM	EngageBay
API	Yes	Yes
Outlook Integration	No	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	Yes
Facebook Integration	No	No
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	No	No
Office 365 Integration	No	No
Google Sheets Integration	No	No
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	No	Yes
Trello Integration	No	Yes
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	No	Yes
Project Management	No	Yes
AI	Yes	No
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	Yes	No
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	Yes	Yes
Customer Portal	Yes	No
Appointment Scheduling	No	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	Yes
Call Recording	No	Yes
Call Tracking	No	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	No	No
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

SugarCRM vs EngageBay Industry Specific CRM Solutions

The following comparison looks at whether or not SugarCRM or EngageBay have dedicated landing pages explaining how their CRM software could be used for each industry.

	SugarCRM	EngageBay
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	Yes	Yes
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	No	Yes
Car & Auto Dealerships	No	No
Charity & Non-profit	No	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	Yes
Consultants & Consulting Firms	Doesn’t offer consultant CRM	No
Construction	No	Yes
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	No	Yes
Ecommerce	No	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	No	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	Yes
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	Yes
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	No	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	No	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	Yes
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	Yes
Universities, College & Higher Education	No	No
Web Designers	No	Yes
Wholesalers & Distributors	No	No

SugarCRM vs EngageBay Pros & Cons

SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization	EngageBay Pros Free plan Marketing and sales products in unison Developer-friendly
SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign	EngageBay Cons Email templates look outdated Limited reporting capabilities High cost for usage

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