SugarCRM vs Bitrix24 Reviews & Pricing In 2025

Want to know if SugarCRM or Bitrix24 is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

SugarCRM vs Bitrix24 Reviews

	SugarCRM	Bitrix24
Trustpilot Rating	2.5	3.1
Number of Trustpilot Reviews	144	52
iPhone App Rating	4	3.9
Number of iPhone App Reviews	68	494
Android App Rating	3.7	3.8
Number of Android App Reviews	476	48,400

Sources

SugarCRM vs Bitrix24 Pricing

	SugarCRM	Bitrix24
Free Plan	No	Yes
Free Plan Limits	NA	Unlimited users & 5GB
Free Trial	Yes	Yes
Free Trial Length	7 day	15 day
Cheapest Plan Name	Essentials	Basic
Cheapest Plan Cost Per Month	$85	$249
Mid Priced Plan Name	Advanced	Professional
Mid Priced Plan Cost Per Month	$85	$249
Top Plan Name	Premier	Enterprise
Top Plan Cost Per Month	$135	$499

SugarCRM vs Bitrix24 Features

SugarCRM Essentials vs Bitrix24 Basic

SugarCRM Essentials	Bitrix24 Basic
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support	24 GB 5 users Collaboration Tasks & projects CRM Bitrix24 Sign Drive Contact Center Website builder Online store Customer support

SugarCRM Advanced vs Bitrix24 Professional

SugarCRM Advanced	Bitrix24 Professional
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations	1 024 GB 100 users Collaboration Tasks & projects X5 CRM Bitrix24 Sign Drive Contact Center Website builder Online store Marketing Online documents Sales Intelligence Automation HR Customer support Administration

SugarCRM Premier vs Bitrix24 Enterprise

SugarCRM Premier

Bitrix24 Enterprise

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

3 TB
250 users
Collaboration
Tasks & projects
X5 CRM
Bitrix24 Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Sales Intelligence
Automation
HR
Multiple branches
Scalability
Enterprise pack
Customer support
Administration

SugarCRM vs Bitrix24 Integrations

SugarCRM	Bitrix24
Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk	Google MS Office OpenOffice Xero Mailchimp Unisender Mailigen Docusign IBM Lotus Notes Dropbox

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	SugarCRM	Bitrix24
API	Yes	Yes
Outlook Integration	No	No
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	No	Yes
Facebook Integration	No	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	No	Yes
Office 365 Integration	No	No
Google Sheets Integration	No	Yes
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	No	Yes
Trello Integration	No	Yes
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	No	Yes
Project Management	No	Yes
AI	Yes	Yes
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	Yes	Yes
Inventory Management	No	Yes
Quoting	Yes	Yes
Drip Marketing	Yes	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	No	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	Yes
Ticketing System	Yes	Yes
Call Recording	No	Yes
Call Tracking	No	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	No	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	No

SugarCRM vs Bitrix24 Industry Specific CRM Solutions

The following comparison looks at whether or not SugarCRM or Bitrix24 have dedicated landing pages explaining how their CRM software could be used for each industry.

	SugarCRM	Bitrix24
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	Yes	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	Yes
Car & Auto Dealerships	No	No
Charity & Non-profit	No	No
Churches	No	Yes
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Doesn’t offer consultant CRM	No
Construction	No	Yes
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	No
Customer Service	Yes	Yes
Dentists	No	No
Doctors	No	Yes
Ecommerce	No	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	Yes
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	No	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	Yes
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	No	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	No	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	Yes
Therapists	No	No
Tour Operators	No	Yes
Travel Agents	No	Yes
Universities, College & Higher Education	No	No
Web Designers	No	No
Wholesalers & Distributors	No	No

SugarCRM vs Bitrix24 Pros & Cons

SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization	Bitrix24 Pros Sophisticated automation for sales, marketing, and project tasks Advanced email features Allows for deep customization of CRM fields, workflows, and processes
SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign	Bitrix24 Cons Not very intuitive or user-friendly Complexity in the initial setup Involves a learning curve

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