SugarCRM vs Act! Reviews & Pricing In 2025

Want to know if SugarCRM or Act! is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

SugarCRM vs Act! Reviews

	SugarCRM	Act!
Trustpilot Rating	2.5	4.2
Number of Trustpilot Reviews	144	10
iPhone App Rating	4	2.3
Number of iPhone App Reviews	68	37
Android App Rating	3.7	2.4
Number of Android App Reviews	476	72

Sources

SugarCRM vs Act! Pricing

	SugarCRM	Act!
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	7 day	14 day
Cheapest Plan Name	Essentials	Act! Premium Cloud
Cheapest Plan Cost Per Month	$85	Not Listed
Mid Priced Plan Name	Advanced	NA
Mid Priced Plan Cost Per Month	$85	Not Listed
Top Plan Name	Premier	Act! Premium Desktop
Top Plan Cost Per Month	$135	$37.50

SugarCRM vs Act! Features

SugarCRM Essentials vs Act! Act! Premium Cloud

SugarCRM Essentials	Act! Act! Premium Cloud
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support	Immediate, browser-based access World-class, secure hosting Automatic updates and backups Optional desktop sync Expert technical support

SugarCRM Advanced vs Act! NA

SugarCRM Advanced	Act! NA
Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations	NA

SugarCRM Premier vs Act! Act! Premium Desktop

SugarCRM Premier

Act! Act! Premium Desktop

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Networked and offline access
Self-managed security
Complete control of updates
Compatibility w/desktop add-ons
Expert technical support

SugarCRM vs Act! Integrations

SugarCRM	Act!
Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk	Slack Eventbrite SurveyMonkey Shopify BigCommerce Facebook Freshdesk Zendesk QuickBooks Xero

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	SugarCRM	Act!
API	Yes	Yes
Outlook Integration	No	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	Yes	Yes
WordPress Integration	Yes	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	No
Facebook Integration	No	Yes
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	No	Yes
Office 365 Integration	No	Yes
Google Sheets Integration	No	Yes
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	No	Yes
Project Management	No	No
AI	Yes	No
Voip & Telephony Integration	No	No
Dialer	No	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	Yes	Yes
Customer Portal	Yes	No
Appointment Scheduling	No	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	Yes	No
Call Recording	No	No
Call Tracking	No	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	No
Document Management	No	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	Yes	Yes

SugarCRM vs Act! Industry Specific CRM Solutions

The following comparison looks at whether or not SugarCRM or Act! have dedicated landing pages explaining how their CRM software could be used for each industry.

	SugarCRM	Act!
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	Yes	No
Automotive Industry	No	No
Banks & Banking	Yes	No
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	No	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Doesn’t offer consultant CRM	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	Yes	No
Customer Service	Yes	No
Dentists	No	No
Doctors	No	No
Ecommerce	No	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	Yes
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	No	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	Yes	No
Investment Banking	Yes	Yes
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	Yes	No
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	Yes	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	No	No
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	No
Retail	No	No
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	No	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	No
Web Designers	No	No
Wholesalers & Distributors	No	No

SugarCRM vs Act! Pros & Cons

SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization	Act! Pros Good marketing automation workflow builder Excellent Sales Pipeline Tracking Robust contact management
SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign	Act! Cons Dated user interface Email integration requires an external email client Limited access to analytics

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