Salesforce vs Zoho CRM Reviews & Pricing In 2025

Want to know if Salesforce or Zoho CRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Salesforce vs Zoho CRM Reviews

	Salesforce	Zoho CRM
Trustpilot Rating	4.3	4.3
Number of Trustpilot Reviews	412	4,674
iPhone App Rating	4.7	4.4
Number of iPhone App Reviews	298,700	2,300
Android App Rating	3.8	3.5
Number of Android App Reviews	47,300	5,080

Sources

Salesforce vs Zoho CRM Pricing

	Salesforce	Zoho CRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	30 day	15 day
Cheapest Plan Name	Starter Suite	Standard
Cheapest Plan Cost Per Month	$165	$50
Mid Priced Plan Name	Enterprise	Enterprise
Mid Priced Plan Cost Per Month	$165	$50
Top Plan Name	Einstein 1 Sales	Ultimate
Top Plan Cost Per Month	$500	$65

Salesforce vs Zoho CRM Features

Salesforce Starter Suite vs Zoho CRM Standard

Salesforce Starter Suite

Zoho CRM Standard

Simplified Setup & Onboarding
Lead, Account, Contact & Opportunity Management
Email Integration & Automated Activity Capture
Account, Contact, Lead, and Opportunity Management

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Workflow rules
Email notifications
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Email templates
Email authentication
Mass email
Social profile integration
Functions
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction

Salesforce Enterprise vs Zoho CRM Enterprise

Salesforce Enterprise

Zoho CRM Enterprise

Everything in Professional plus Advanced Pipeline Management & Deal Insights
Territory Management & Planning
Workflow & Approvals Automation
Account, Contact, Lead, and Opportunity Management
Advanced Forecast & Pipeline Management

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Macros
SalesSignals
Assignment rules
Multiple scoring rules
Custom SalesSignals
Email parsers
Data entry wizards
Portals
Workflow rules
Email notifications
Blueprint
Webhooks
Record approval process
Data review process
Custom functions
CommandCenter
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Validation rules
Custom modules
Custom buttons
Page layouts
Translations
Developer sandbox
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Custom reports and dashboards (Unlimited)
Advanced dashboard components
Anomaly detectors
Webform analytics
Data enrichment
Prediction
AI sales forecasting
Anomaly detection
Recommendation
AI analytics
Communication
Image validation
Conversational AI
Email intelligence
Conversation intelligence
Voice of the Customer
Email templates
Email authentication
Mass email
Social profile integration
Email relay
CRM for Google Ads
Attribution
Segmentation
Auto-responders
Functions
Client Script
Widgets
Circuits
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction
Field-level security
Reporting hierarchy
Record-level sharing
Territory management
Data encryption

Salesforce Einstein 1 Sales vs Zoho CRM Ultimate

Salesforce Einstein 1 Sales

Zoho CRM Ultimate

Everything in Unlimited plus Einstein Copilot powered by Generative AI
Performance Management, Sales Programs, and Team Collaboration with Slack
Connect and unify all data with Data Cloud and Revenue Intelligence
Account, Contact, Lead, and Opportunity Management
Advanced Forecast & Pipeline Management
Sales Engagement & Conversation Intelligence
Premier Success Plan
Generative AI
Unified Data
Sales Planning, Programs & Collaboration

Basic modules
Tasks, calls, events
Advanced filters
Multiple pipelines
Scoring rules
Sales forecasting
Email insights
Multiple currencies
Macros
SalesSignals
Assignment rules
Multiple scoring rules
Custom SalesSignals
Email parsers
Data entry wizards
Portals
Workflow rules
Email notifications
Blueprint
Webhooks
Record approval process
Data review process
Custom functions
CommandCenter
Homepage customization
Rename tabs
Custom list views
Custom fields
Canvas
Tab groups
Validation rules
Custom modules
Custom buttons
Page layouts
Translations
Developer sandbox
Predefined reports
Predefined dashboards
Custom reports and dashboards (Limited)
Basic dashboard components
Analytics mobile app
Custom reports and dashboards (Unlimited)
Advanced dashboard components
Anomaly detectors
Webform analytics
Zoho Analytics
Data enrichment
Prediction
AI sales forecasting
Anomaly detection
Recommendation
AI analytics
Communication
Image validation
Conversational AI
Email intelligence
Conversation intelligence
Voice of the Customer
Email templates
Email authentication
Mass email
Social profile integration
Email relay
CRM for Google Ads
Attribution
Segmentation
Auto-responders
Functions
Client Script
Widgets
Circuits
Profiles
Role-based hierarchy
Multiple organizations
GDPR compliance
CRM audit logs
IP address restriction
Field-level security
Reporting hierarchy
Record-level sharing
Territory management
Data encryption

Salesforce vs Zoho CRM Integrations

Salesforce	Zoho CRM
G Suite Slack Quickbooks MailChimp LinkedIn Docusign JIRA HelloSign CodeScience ActiveCampaign	Google Workspace Microsoft 365 Twilio Klenty Xero Slack Zapier PandaDoc Dropbox ActiveCampaign

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Salesforce	Zoho CRM
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	Yes
Facebook Integration	No	Yes
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	Yes
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	Yes
Notion Integration	No	Yes
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	No	Yes
Marketing Automation	Yes	Yes
Email Marketing	Yes	Yes
SMS & Text Messaging	No	No
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	No	Yes
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	Yes
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	No	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	No	No
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	Yes
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	Yes
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Salesforce vs Zoho CRM Industry Specific CRM Solutions

The following comparison looks at whether or not Salesforce or Zoho CRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Salesforce	Zoho CRM
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	Yes	Yes
Banks & Banking	No	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	Yes
Charity & Non-profit	Yes	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	Yes
Consultants & Consulting Firms	Yes	Yes
Construction	Yes	No
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	Yes
Dentists	Yes	Yes
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	Yes	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	No
Event Management	No	Yes
Field Service	Yes	Yes
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	Yes	No
Graphic Designers & Creatives	No	Yes
Gyms	No	Yes
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	Yes
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	Yes
Landscapers	Yes	No
Lawyers & Law Firms	Yes	Yes
Logistics	Yes	Yes
Manufacturing	Yes	No
Marketing	No	Yes
Mortgage Brokers & Loan Offices	Yes	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	Yes
Professional Services	Yes	Yes
Property Management	Yes	Yes
Real Estate	No	Yes
Recruiting & Recruitment Agencies	Yes	Yes
Restaurants	Yes	No
Retail	Yes	Yes
Roofers & Roofing	No	Yes
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	Yes	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	Yes	Yes
Telemarketing	No	No
Therapists	Yes	No
Tour Operators	Yes	Yes
Travel Agents	Yes	Yes
Universities, College & Higher Education	Yes	Yes
Web Designers	No	Yes
Wholesalers & Distributors	Yes	No

Salesforce vs Zoho CRM Pros & Cons

Salesforce Pros Free 30-day trial Lead management Best customer relationship management tool	Zoho CRM Pros Friendly UI and UX 30- to 45-day money-back guarantee Flexible setup for customization
Salesforce Cons No free plan The two factor authentication can be complicated Very difficult to set up and customize	Zoho CRM Cons AI features only on top tiers Not good for Agile management No-Code Integrations

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