Salesforce vs Zendesk Reviews & Pricing In 2025

Want to know if Salesforce or Zendesk is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Salesforce vs Zendesk Reviews

	Salesforce	Zendesk
Trustpilot Rating	4.3	1.7
Number of Trustpilot Reviews	412	514
iPhone App Rating	4.7	4.5
Number of iPhone App Reviews	298,700	3,900
Android App Rating	3.8	3.5
Number of Android App Reviews	47,300	7,550

Sources

Salesforce vs Zendesk Pricing

	Salesforce	Zendesk
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	30 day	14 day
Cheapest Plan Name	Starter Suite	Suite Team
Cheapest Plan Cost Per Month	$165	$115
Mid Priced Plan Name	Enterprise	Suite Growth
Mid Priced Plan Cost Per Month	$165	$115
Top Plan Name	Einstein 1 Sales	Suite Professional
Top Plan Cost Per Month	$500	$149

Salesforce vs Zendesk Features

Salesforce Starter Suite vs Zendesk Suite Team

Salesforce Starter Suite	Zendesk Suite Team
Simplified Setup & Onboarding Lead, Account, Contact & Opportunity Management Email Integration & Automated Activity Capture Account, Contact, Lead, and Opportunity Management	Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources

Salesforce Enterprise vs Zendesk Suite Growth

Salesforce Enterprise

Zendesk Suite Growth

Everything in Professional plus Advanced Pipeline Management & Deal Insights
Territory Management & Planning
Workflow & Approvals Automation
Account, Contact, Lead, and Opportunity Management
Advanced Forecast & Pipeline Management

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Salesforce Einstein 1 Sales vs Zendesk Suite Professional

Salesforce Einstein 1 Sales

Zendesk Suite Professional

Everything in Unlimited plus Einstein Copilot powered by Generative AI
Performance Management, Sales Programs, and Team Collaboration with Slack
Connect and unify all data with Data Cloud and Revenue Intelligence
Account, Contact, Lead, and Opportunity Management
Advanced Forecast & Pipeline Management
Sales Engagement & Conversation Intelligence
Premier Success Plan
Generative AI
Unified Data
Sales Planning, Programs & Collaboration

Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Salesforce vs Zendesk Integrations

Salesforce	Zendesk
G Suite Slack Quickbooks MailChimp LinkedIn Docusign JIRA HelloSign CodeScience ActiveCampaign	Slack Fireflies Survey Monkey Magento Square Act-On Salesforce Harvest GIPHY Klaus

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Salesforce	Zendesk
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	Yes
Facebook Integration	No	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	Yes
Office 365 Integration	Yes	Yes
Google Sheets Integration	Yes	Yes
Xero Integration	Yes	No
Notion Integration	No	Yes
Asana Integration	Yes	Yes
Trello Integration	Yes	Yes
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	No	Yes
Project Management	Yes	Yes
AI	Yes	Yes
Voip & Telephony Integration	No	Yes
Dialer	Yes	Yes
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	No
Customer Portal	No	Yes
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	No	Yes
Call Recording	Yes	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	Yes
Shared Inbox	No	No
Create Landing Pages	Yes	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Salesforce vs Zendesk Industry Specific CRM Solutions

The following comparison looks at whether or not Salesforce or Zendesk have dedicated landing pages explaining how their CRM software could be used for each industry.

	Salesforce	Zendesk
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	No	No
Automotive Industry	Yes	No
Banks & Banking	No	Yes
Call Centers	Yes	Yes
Car & Auto Dealerships	Yes	Yes
Charity & Non-profit	Yes	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Yes	No
Construction	Yes	No
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	Yes
Dentists	Yes	No
Doctors	Yes	Yes
Ecommerce	Yes	Yes
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	No
Event Management	No	No
Field Service	Yes	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	No
Landscapers	Yes	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	Yes	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	No
Professional Services	Yes	Yes
Property Management	Yes	No
Real Estate	No	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	Yes	No
Retail	Yes	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	Yes
Senior Living	Yes	No
Solar Businesses	Yes	Yes
Sports Teams	No	No
Staffing Agencies	Yes	No
Telemarketing	No	No
Therapists	Yes	No
Tour Operators	Yes	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	Yes
Web Designers	No	No
Wholesalers & Distributors	Yes	No

Salesforce vs Zendesk Pros & Cons

Salesforce Pros Free 30-day trial Lead management Best customer relationship management tool	Zendesk Pros 1,000+ apps & integrations Advanced AI Interface is intuitive and easy to navigate
Salesforce Cons No free plan The two factor authentication can be complicated Very difficult to set up and customize	Zendesk Cons Customer support Glitches that snagged the work flow and productivity Few digital selling tools

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