Salesforce vs SugarCRM Reviews & Pricing In 2025

Want to know if Salesforce or SugarCRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Salesforce vs SugarCRM Reviews

	Salesforce	SugarCRM
Trustpilot Rating	4.3	2.5
Number of Trustpilot Reviews	412	144
iPhone App Rating	4.7	4
Number of iPhone App Reviews	298,700	68
Android App Rating	3.8	3.7
Number of Android App Reviews	47,300	476

Sources

Salesforce vs SugarCRM Pricing

	Salesforce	SugarCRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	30 day	7 day
Cheapest Plan Name	Starter Suite	Essentials
Cheapest Plan Cost Per Month	$165	$85
Mid Priced Plan Name	Enterprise	Advanced
Mid Priced Plan Cost Per Month	$165	$85
Top Plan Name	Einstein 1 Sales	Premier
Top Plan Cost Per Month	$500	$135

Salesforce vs SugarCRM Features

Salesforce Starter Suite vs SugarCRM Essentials

Salesforce Starter Suite	SugarCRM Essentials
Simplified Setup & Onboarding Lead, Account, Contact & Opportunity Management Email Integration & Automated Activity Capture Account, Contact, Lead, and Opportunity Management	Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support

Salesforce Enterprise vs SugarCRM Advanced

Salesforce Enterprise	SugarCRM Advanced
Everything in Professional plus Advanced Pipeline Management & Deal Insights Territory Management & Planning Workflow & Approvals Automation Account, Contact, Lead, and Opportunity Management Advanced Forecast & Pipeline Management	Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support Advanced workflows Omnichannel communications Pipeline management & analytics Forecasting Mobility Intelligent Lead & Opportunity Prioritization Standard support Mail & Calendar Integration 3rd-party integrations

Salesforce Einstein 1 Sales vs SugarCRM Premier

Salesforce Einstein 1 Sales

SugarCRM Premier

Everything in Unlimited plus Einstein Copilot powered by Generative AI
Performance Management, Sales Programs, and Team Collaboration with Slack
Connect and unify all data with Data Cloud and Revenue Intelligence
Account, Contact, Lead, and Opportunity Management
Advanced Forecast & Pipeline Management
Sales Engagement & Conversation Intelligence
Premier Success Plan
Generative AI
Unified Data
Sales Planning, Programs & Collaboration

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Salesforce vs SugarCRM Integrations

Salesforce	SugarCRM
G Suite Slack Quickbooks MailChimp LinkedIn Docusign JIRA HelloSign CodeScience ActiveCampaign	Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Salesforce	SugarCRM
API	Yes	Yes
Outlook Integration	Yes	No
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	Yes	Yes
Mailchimp Integration	Yes	Yes
WhatsApp integration	Yes	No
Facebook Integration	No	No
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	Yes	No
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	Yes	No
Trello Integration	Yes	No
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	Yes	No
SMS & Text Messaging	No	No
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	No	No
Dialer	Yes	No
Contract Management	Yes	Yes
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	No	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	No	Yes
Call Recording	Yes	No
Call Tracking	Yes	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	Yes	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Salesforce vs SugarCRM Industry Specific CRM Solutions

The following comparison looks at whether or not Salesforce or SugarCRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Salesforce	SugarCRM
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	No	Yes
Automotive Industry	Yes	No
Banks & Banking	No	Yes
Call Centers	Yes	No
Car & Auto Dealerships	Yes	No
Charity & Non-profit	Yes	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Yes	Doesn’t offer consultant CRM
Construction	Yes	No
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	Yes
Dentists	Yes	No
Doctors	Yes	No
Ecommerce	Yes	No
Email Marketing	Yes	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	No
Event Management	No	No
Field Service	Yes	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	Yes	No
Government & Public Sector	Yes	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Yes	No
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	Yes	Yes
Investment Banking	Yes	Yes
Landscapers	Yes	No
Lawyers & Law Firms	Yes	No
Logistics	Yes	Yes
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	Yes	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	No	Yes
Professional Services	Yes	Yes
Property Management	Yes	No
Real Estate	No	No
Recruiting & Recruitment Agencies	Yes	Yes
Restaurants	Yes	No
Retail	Yes	No
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	Yes	No
Solar Businesses	Yes	No
Sports Teams	No	No
Staffing Agencies	Yes	Yes
Telemarketing	No	No
Therapists	Yes	No
Tour Operators	Yes	No
Travel Agents	Yes	No
Universities, College & Higher Education	Yes	No
Web Designers	No	No
Wholesalers & Distributors	Yes	No

Salesforce vs SugarCRM Pros & Cons

Salesforce Pros Free 30-day trial Lead management Best customer relationship management tool	SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization
Salesforce Cons No free plan The two factor authentication can be complicated Very difficult to set up and customize	SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign

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