Wondering if Salesforce is the right CRM software for your business?
Then have a look at the user created reviews below, along with pricing and features.
Salesforce User Reviews
Salesforce Review Summary
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Salesforce Reviews
| Source | Review Score | Number of Reviews |
|---|---|---|
| Trustpilot | 4.3 | 412 |
| iPhone App | 4.7 | 298,700 |
| Android App | 3.8 | 47,300 |
Salesforce Prices
| Plan | Price |
|---|---|
| Free Plan | No |
| Free Trial | Yes |
| Free Trial Length | 30 day |
| Cheapest Plan: Starter Suite | $25 / month |
| Mid-Tier Plan: Enterprise | $165 / month |
| Top Plan: Einstein 1 Sales | $500 / month |
Salesforce Features
Starter Suite Features
- Simplified Setup & Onboarding
- Lead, Account, Contact & Opportunity Management
- Email Integration & Automated Activity Capture
- Account, Contact, Lead, and Opportunity Management
Enterprise Features
- Everything in Professional plus Advanced Pipeline Management & Deal Insights
- Territory Management & Planning
- Workflow & Approvals Automation
- Account, Contact, Lead, and Opportunity Management
- Advanced Forecast & Pipeline Management
Einstein 1 Sales Features
- Everything in Unlimited plus Einstein Copilot powered by Generative AI
- Performance Management, Sales Programs, and Team Collaboration with Slack
- Connect and unify all data with Data Cloud and Revenue Intelligence
- Account, Contact, Lead, and Opportunity Management
- Advanced Forecast & Pipeline Management
- Sales Engagement & Conversation Intelligence
- Premier Success Plan
- Generative AI
- Unified Data
- Sales Planning, Programs & Collaboration
List of Salesforce Integrations
- G Suite
- Slack
- Quickbooks
- MailChimp
- Docusign
- JIRA
- HelloSign
- CodeScience
- ActiveCampaign
Other Features
| Feature | Is It Included |
|---|---|
| API | Yes |
| Outlook Integration | Yes |
| Gmail Integration | Yes |
| QuickBooks Integration | Yes |
| Shopify Integration | No |
| WordPress Integration | Yes |
| Mailchimp Integration | Yes |
| WhatsApp integration | Yes |
| Facebook Integration | No |
| LinkedIn Integration | Yes |
| Twitter/X Integration | No |
| Google Calendar Integration | Yes |
| Excel Integration | Yes |
| Office 365 Integration | Yes |
| Google Sheets Integration | Yes |
| Xero Integration | Yes |
| Notion Integration | No |
| Asana Integration | Yes |
| Trello Integration | Yes |
| Zapier Integration | Yes |
| Invoicing | No |
| Marketing Automation | Yes |
| Email Marketing | Yes |
| SMS & Text Messaging | No |
| Project Management | Yes |
| AI | Yes |
| Voip & Telephony Integration | No |
| Dialer | Yes |
| Contract Management | Yes |
| Inventory Management | No |
| Quoting | Yes |
| Drip Marketing | No |
| Customer Portal | No |
| Appointment Scheduling | Yes |
| Workflow Automation & Management | Yes |
| ERP | No |
| Order Management | Yes |
| Ticketing System | No |
| Call Recording | Yes |
| Call Tracking | Yes |
| Task Management | Yes |
| Paypal & Payment Processing | Yes |
| Document Management | Yes |
| Shared Inbox | No |
| Create Landing Pages | Yes |
| Chat Function | Yes |
| Website Builder | No |
| Help Desk | Yes |
| GPS Tracking | No |
| Loyalty Program | No |
| Cloud Storage | Yes |
| Document Storage | Yes |
| Mapping | No |
Industry Specific CRM Solution
- Accountants & Accounting Firms: Yes
- Architects & Architecture Firms: No
- Automotive Industry: Yes
- Banks & Banking: No
- Call Centers: Yes
- Car & Auto Dealerships: Yes
- Charity & Non-profit: Yes
- Churches: No
- Cleaners & Cleaning Businesses: No
- Coaches: No
- Consultants & Consulting Firms: Yes
- Construction: Yes
- Contractors: Yes
- Co-working: No
- Credit Unions: No
- Customer Service: Yes
- Dentists: Yes
- Doctors: Yes
- Ecommerce: Yes
- Email Marketing: Yes
- Electricians & Electrical Contractors: No
- Engineers & Engineering Firms: Yes
- Event Management: No
- Field Service: Yes
- Financial Advisors & Services: Yes
- Freight Brokers & Forwarders: Yes
- Government & Public Sector: Yes
- Graphic Designers & Creatives: No
- Gyms: No
- Healthcare Providers: Yes
- Hotels & Hospitality: Yes
- HVAC: No
- Insurance Agents: Yes
- Investment Banking: Yes
- Landscapers: Yes
- Lawyers & Law Firms: Yes
- Logistics: Yes
- Manufacturing: Yes
- Marketing: No
- Mortgage Brokers & Loan Offices: Yes
- Movers & Moving Companies: No
- Museums: No
- Personal Trainers: No
- Photographers: No
- Plumbers: No
- Political Campaigns: No
- Private Equity: No
- Professional Services: Yes
- Property Management: Yes
- Real Estate: No
- Recruiting & Recruitment Agencies: Yes
- Restaurants: Yes
- Retail: Yes
- Roofers & Roofing: No
- SaaS: Yes
- Schools: Yes
- Senior Living: Yes
- Solar Businesses: Yes
- Sports Teams: No
- Staffing Agencies: Yes
- Telemarketing: No
- Therapists: Yes
- Tour Operators: Yes
- Travel Agents: Yes
- Universities, College & Higher Education: Yes
- Web Designers: No
- Wholesalers & Distributors: Yes
Salesforce Pros & Cons
Pros
- Free 30-day trial
- Lead management
- Best customer relationship management tool
Cons
- No free plan
- The two factor authentication can be complicated
- Very difficult to set up and customize
Website: Salesforce website
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