Wondering if Nextiva is the right CRM software for your business?
Then have a look at the user created reviews below, along with pricing and features.
Nextiva User Reviews
Nextiva Review Summary
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Nextiva Reviews
| Source | Review Score | Number of Reviews |
|---|---|---|
| Trustpilot | 4.6 | 2,941 |
| iPhone App | 3.8 | 3,900 |
| Android App | 4.1 | 3,040 |
Nextiva Prices
| Plan | Price |
|---|---|
| Free Plan | No |
| Free Trial | No |
| Free Trial Length | NA |
| Cheapest Plan: Essential | $30.95 / month |
| Mid-Tier Plan: Professional | $35.95 / month |
| Top Plan: Enterprise | $45.95 / month |
Nextiva Features
Essential Features
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional Features
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Enterprise Features
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/ Enterprise Integrations
- Single Sign On
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
List of Nextiva Integrations
Other Features
| Feature | Is It Included |
|---|---|
| API | No |
| Outlook Integration | Yes |
| Gmail Integration | Yes |
| QuickBooks Integration | No |
| Shopify Integration | No |
| WordPress Integration | No |
| Mailchimp Integration | No |
| WhatsApp integration | No |
| Facebook Integration | No |
| LinkedIn Integration | No |
| Twitter/X Integration | No |
| Google Calendar Integration | Yes |
| Excel Integration | No |
| Office 365 Integration | No |
| Google Sheets Integration | Yes |
| Xero Integration | No |
| Notion Integration | No |
| Asana Integration | No |
| Trello Integration | No |
| Zapier Integration | No |
| Invoicing | No |
| Marketing Automation | No |
| Email Marketing | Yes |
| SMS & Text Messaging | Yes |
| Project Management | No |
| AI | No |
| Voip & Telephony Integration | Yes |
| Dialer | Yes |
| Contract Management | No |
| Inventory Management | No |
| Quoting | No |
| Drip Marketing | No |
| Customer Portal | Yes |
| Appointment Scheduling | No |
| Workflow Automation & Management | Yes |
| ERP | No |
| Order Management | No |
| Ticketing System | No |
| Call Recording | Yes |
| Call Tracking | Yes |
| Task Management | No |
| Paypal & Payment Processing | No |
| Document Management | No |
| Shared Inbox | No |
| Create Landing Pages | No |
| Chat Function | Yes |
| Website Builder | No |
| Help Desk | Yes |
| GPS Tracking | No |
| Loyalty Program | No |
| Cloud Storage | No |
| Document Storage | No |
| Mapping | No |
Industry Specific CRM Solution
- Accountants & Accounting Firms: Yes
- Architects & Architecture Firms: No
- Automotive Industry: Yes
- Banks & Banking: No
- Call Centers: Yes
- Car & Auto Dealerships: No
- Charity & Non-profit: Phone but not CRM for nonprofits
- Churches: No
- Cleaners & Cleaning Businesses: No
- Coaches: No
- Consultants & Consulting Firms: No
- Construction: No
- Contractors: No
- Co-working: No
- Credit Unions: No
- Customer Service: No
- Dentists: No
- Doctors: No
- Ecommerce: No
- Email Marketing: No
- Electricians & Electrical Contractors: No
- Engineers & Engineering Firms: No
- Event Management: No
- Field Service: No
- Financial Advisors & Services: No
- Freight Brokers & Forwarders: No
- Government & Public Sector: Yes
- Graphic Designers & Creatives: No
- Gyms: No
- Healthcare Providers: Yes
- Hotels & Hospitality: No
- HVAC: No
- Insurance Agents: Yes
- Investment Banking: No
- Landscapers: No
- Lawyers & Law Firms: Yes
- Logistics: Yes
- Manufacturing: No
- Marketing: No
- Mortgage Brokers & Loan Offices: No
- Movers & Moving Companies: No
- Museums: No
- Personal Trainers: No
- Photographers: No
- Plumbers: No
- Political Campaigns: No
- Private Equity: No
- Professional Services: No
- Property Management: No
- Real Estate: Phone but not CRM for real estate
- Recruiting & Recruitment Agencies: No
- Restaurants: Yes
- Retail: Yes
- Roofers & Roofing: No
- SaaS: No
- Schools: Yes
- Senior Living: No
- Solar Businesses: No
- Sports Teams: No
- Staffing Agencies: No
- Telemarketing: No
- Therapists: No
- Tour Operators: No
- Travel Agents: No
- Universities, College & Higher Education: Yes
- Web Designers: No
- Wholesalers & Distributors: No
Nextiva Pros & Cons
Pros
- Lots of collaboration features
- Auto-attendant feature
- Track leads and manage customer relationships
Cons
- Lot of bugs in the Nextiva mobile app
- Few management features
- Customer support
Website: Nextiva website
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