Microsoft Dynamics 365 vs SugarCRM Reviews & Pricing In 2025

Want to know if Microsoft Dynamics 365 or SugarCRM is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Microsoft Dynamics 365 vs SugarCRM Reviews

	Microsoft Dynamics 365	SugarCRM
Trustpilot Rating	1.4	2.5
Number of Trustpilot Reviews	1,588	144
iPhone App Rating	4.3	4
Number of iPhone App Reviews	892	68
Android App Rating	4	3.7
Number of Android App Reviews	7,330	476

Sources

Microsoft Dynamics 365 vs SugarCRM Pricing

	Microsoft Dynamics 365	SugarCRM
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	Yes
Free Trial Length	30 day	7 day
Cheapest Plan Name	Dynamics 365 Sales Professional	Essentials
Cheapest Plan Cost Per Month	$95	$85
Mid Priced Plan Name	Dynamics 365 Sales Enterprise	Advanced
Mid Priced Plan Cost Per Month	$95	$85
Top Plan Name	Dynamics 365 Sales Premium	Premier
Top Plan Cost Per Month	$135	$135

Microsoft Dynamics 365 vs SugarCRM Features

Microsoft Dynamics 365 Dynamics 365 Sales Professional vs SugarCRM Essentials

Microsoft Dynamics 365 Dynamics 365 Sales Professional	SugarCRM Essentials
Lead and opportunity management Marketing lists and quick campaigns Products, price lists, and product bundles Quotes, orders, and invoices CPQ and data enrichment solution discovery Live org charts Mobile app Outlook Exchange Excel Teams3 OneDrive / SharePoint OneNote Export to Excel Advanced analytics with separate Microsoft Power BI license Real-time sales reports and dashboards	Account & contact management Lead & opportunity management Basic workflows Activity management Reporting & analytics Basic support

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise vs SugarCRM Advanced

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise

SugarCRM Advanced

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations

Microsoft Dynamics 365 Dynamics 365 Sales Premium vs SugarCRM Premier

Microsoft Dynamics 365 Dynamics 365 Sales Premium

SugarCRM Premier

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support
Advanced workflows
Omnichannel communications
Pipeline management & analytics
Forecasting
Mobility
Intelligent Lead & Opportunity Prioritization
Standard support
Mail & Calendar Integration
3rd-party integrations
Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Microsoft Dynamics 365 vs SugarCRM Integrations

Microsoft Dynamics 365	SugarCRM
DocuSign Salesforce Microsoft Teams ADP Workforce Now Emburse Certify Expense LinkedIn Adobe Acrobat Sign Zoho Expense PandaDoc Nextiva	Acuity Hubspot Marketo Quickbooks Salesloft Shopify Xpressdocs Zendesk

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Microsoft Dynamics 365	SugarCRM
API	No	Yes
Outlook Integration	Yes	No
Gmail Integration	No	Yes
QuickBooks Integration	No	Yes
Shopify Integration	No	Yes
WordPress Integration	No	Yes
Mailchimp Integration	No	Yes
WhatsApp integration	No	No
Facebook Integration	No	No
LinkedIn Integration	Yes	Yes
Twitter/X Integration	No	No
Google Calendar Integration	No	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	No	No
Xero Integration	No	Yes
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	No	Yes
Invoicing	Yes	No
Marketing Automation	Yes	Yes
Email Marketing	No	No
SMS & Text Messaging	No	No
Project Management	Yes	No
AI	Yes	Yes
Voip & Telephony Integration	No	No
Dialer	Yes	No
Contract Management	No	Yes
Inventory Management	Yes	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	Yes	Yes
Appointment Scheduling	No	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	Yes	Yes
Call Recording	Yes	No
Call Tracking	No	No
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	No
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	Yes

Microsoft Dynamics 365 vs SugarCRM Industry Specific CRM Solutions

The following comparison looks at whether or not Microsoft Dynamics 365 or SugarCRM have dedicated landing pages explaining how their CRM software could be used for each industry.

	Microsoft Dynamics 365	SugarCRM
Accountants & Accounting Firms	No	No
Architects & Architecture Firms	No	Yes
Automotive Industry	No	No
Banks & Banking	Yes	Yes
Call Centers	No	No
Car & Auto Dealerships	No	No
Charity & Non-profit	Yes	No
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	Doesn’t offer consultant CRM
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	Yes
Customer Service	Yes	Yes
Dentists	No	No
Doctors	No	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	No
Event Management	No	No
Field Service	Yes	No
Financial Advisors & Services	Yes	Yes
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Doesn’t mention CRM for healthcare	No
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	No	Yes
Investment Banking	No	Yes
Landscapers	No	No
Lawyers & Law Firms	No	No
Logistics	No	Yes
Manufacturing	Yes	Yes
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	Yes
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	Yes	No
Private Equity	No	Yes
Professional Services	No	Yes
Property Management	No	No
Real Estate	No	No
Recruiting & Recruitment Agencies	No	Yes
Restaurants	No	No
Retail	Not a CRM solution	No
Roofers & Roofing	No	No
SaaS	No	Yes
Schools	No	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	Yes	No
Staffing Agencies	No	Yes
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	No
Web Designers	No	No
Wholesalers & Distributors	No	No

Microsoft Dynamics 365 vs SugarCRM Pros & Cons

Microsoft Dynamics 365 Pros Cloud service and on-premises solution Wide range of features Free 30-day trial	SugarCRM Pros AI-powered data analysis Functionality and easy to use Developer tools for customization
Microsoft Dynamics 365 Cons Integration available as an add-on Difficulty with the user interface Customer service not that effective	SugarCRM Cons No free plan Complex enough to require a significant learning curve Very difficult to use email campaign

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