Microsoft Dynamics 365 vs Nextiva Reviews & Pricing In 2025

Want to know if Microsoft Dynamics 365 or Nextiva is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Microsoft Dynamics 365 vs Nextiva Reviews

	Microsoft Dynamics 365	Nextiva
Trustpilot Rating	1.4	4.6
Number of Trustpilot Reviews	1,588	2,941
iPhone App Rating	4.3	3.8
Number of iPhone App Reviews	892	3,900
Android App Rating	4	4.1
Number of Android App Reviews	7,330	3,040

Sources

Microsoft Dynamics 365 vs Nextiva Pricing

	Microsoft Dynamics 365	Nextiva
Free Plan	No	No
Free Plan Limits	NA	NA
Free Trial	Yes	No
Free Trial Length	30 day	NA
Cheapest Plan Name	Dynamics 365 Sales Professional	Essential
Cheapest Plan Cost Per Month	$95	$35.95
Mid Priced Plan Name	Dynamics 365 Sales Enterprise	Professional
Mid Priced Plan Cost Per Month	$95	$35.95
Top Plan Name	Dynamics 365 Sales Premium	Enterprise
Top Plan Cost Per Month	$135	$45.95

Microsoft Dynamics 365 vs Nextiva Features

Microsoft Dynamics 365 Dynamics 365 Sales Professional vs Nextiva Essential

Microsoft Dynamics 365 Dynamics 365 Sales Professional	Nextiva Essential
Lead and opportunity management Marketing lists and quick campaigns Products, price lists, and product bundles Quotes, orders, and invoices CPQ and data enrichment solution discovery Live org charts Mobile app Outlook Exchange Excel Teams3 OneDrive / SharePoint OneNote Export to Excel Advanced analytics with separate Microsoft Power BI license Real-time sales reports and dashboards	Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise vs Nextiva Professional

Microsoft Dynamics 365 Dynamics 365 Sales Enterprise

Nextiva Professional

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Unlimited conference calls, 40 participants
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations
Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

Microsoft Dynamics 365 Dynamics 365 Sales Premium vs Nextiva Enterprise

Microsoft Dynamics 365 Dynamics 365 Sales Premium

Nextiva Enterprise

Lead and opportunity management
Marketing lists and quick campaigns
Products, price lists, and product bundles
Quotes, orders, and invoices
CPQ and data enrichment solution discovery
Live org charts
Mobile app
Forecasting
Product relationships and hierarchies
Cases (for Sales)
Assistant (standard cards)
Email intelligence (email engagement and auto-capture)
Sales playbooks
Competitors, sales goals, and territory management
Partner relationship management
Outlook
Exchange
Excel
Teams3
OneDrive / SharePoint
OneNote
Knowledge management
Export to Excel
Advanced analytics with separate Microsoft Power BI license
Real-time sales reports and dashboards
Application customizations
Custom applications5 (Microsoft Power Apps)
Workflow automation6 (Microsoft Power Automate)
Contextual insights and recommendations with natural language
Copilot full-screen view
Copilot-generated lead and opportunity summaries
Copilot-generated meeting preparation summaries
Copilot-generated emails
Conversation intelligence
Create, edit, and read Dynamics 365 Sales records in Outlook
Copilot-generated opportunity summaries in Outlook
Copilot-generated emails in Outlook
Copilot-generated email summaries in Outlook
Conversation intelligence
Collaborative deal rooms in Teams3

Unlimited participants on voice & video conferencing
Call recording
Unlimited video conference recording
Voicemail transcription
Microsoft Teams/ Enterprise Integrations
Single Sign On
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations
Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

Microsoft Dynamics 365 vs Nextiva Integrations

Microsoft Dynamics 365	Nextiva
DocuSign Salesforce Microsoft Teams ADP Workforce Now Emburse Certify Expense LinkedIn Adobe Acrobat Sign Zoho Expense PandaDoc Nextiva	Zoho Salesforce Hubspot Zendesk Netsuite Workbooks ServiceNow Bullhorn Microsoft Dynamics SugarCRM

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Microsoft Dynamics 365	Nextiva
API	No	No
Outlook Integration	Yes	Yes
Gmail Integration	No	Yes
QuickBooks Integration	No	No
Shopify Integration	No	No
WordPress Integration	No	No
Mailchimp Integration	No	No
WhatsApp integration	No	No
Facebook Integration	No	No
LinkedIn Integration	Yes	No
Twitter/X Integration	No	No
Google Calendar Integration	No	Yes
Excel Integration	Yes	No
Office 365 Integration	Yes	No
Google Sheets Integration	No	Yes
Xero Integration	No	No
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	No	No
Invoicing	Yes	No
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	No	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	No	Yes
Dialer	Yes	Yes
Contract Management	No	No
Inventory Management	Yes	No
Quoting	Yes	No
Drip Marketing	No	No
Customer Portal	Yes	Yes
Appointment Scheduling	No	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	Yes	No
Ticketing System	Yes	No
Call Recording	Yes	Yes
Call Tracking	No	Yes
Task Management	Yes	No
Paypal & Payment Processing	Yes	No
Document Management	Yes	No
Shared Inbox	No	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	Yes	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	No	No

Microsoft Dynamics 365 vs Nextiva Industry Specific CRM Solutions

The following comparison looks at whether or not Microsoft Dynamics 365 or Nextiva have dedicated landing pages explaining how their CRM software could be used for each industry.

	Microsoft Dynamics 365	Nextiva
Accountants & Accounting Firms	No	Yes
Architects & Architecture Firms	No	No
Automotive Industry	No	Yes
Banks & Banking	Yes	No
Call Centers	No	Yes
Car & Auto Dealerships	No	No
Charity & Non-profit	Yes	Phone but not CRM for nonprofits
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	No	No
Construction	No	No
Contractors	No	No
Co-working	No	No
Credit Unions	No	No
Customer Service	Yes	No
Dentists	No	No
Doctors	No	No
Ecommerce	Yes	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	Yes	No
Event Management	No	No
Field Service	Yes	No
Financial Advisors & Services	Yes	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	No	No
Gyms	No	No
Healthcare Providers	Doesn’t mention CRM for healthcare	Yes
Hotels & Hospitality	No	No
HVAC	No	No
Insurance Agents	No	Yes
Investment Banking	No	No
Landscapers	No	No
Lawyers & Law Firms	No	Yes
Logistics	No	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	No	No
Plumbers	No	No
Political Campaigns	Yes	No
Private Equity	No	No
Professional Services	No	No
Property Management	No	No
Real Estate	No	Phone but not CRM for real estate
Recruiting & Recruitment Agencies	No	No
Restaurants	No	Yes
Retail	Not a CRM solution	Yes
Roofers & Roofing	No	No
SaaS	No	No
Schools	No	Yes
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	Yes	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	No	No
Travel Agents	No	No
Universities, College & Higher Education	No	Yes
Web Designers	No	No
Wholesalers & Distributors	No	No

Microsoft Dynamics 365 vs Nextiva Pros & Cons

Microsoft Dynamics 365 Pros Cloud service and on-premises solution Wide range of features Free 30-day trial	Nextiva Pros Lots of collaboration features Auto-attendant feature Track leads and manage customer relationships
Microsoft Dynamics 365 Cons Integration available as an add-on Difficulty with the user interface Customer service not that effective	Nextiva Cons Lot of bugs in the Nextiva mobile app Few management features Customer support

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