Capsule vs Nextiva Reviews & Pricing In 2025

Want to know if Capsule or Nextiva is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Capsule vs Nextiva Reviews

	Capsule	Nextiva
Trustpilot Rating	4.6	4.6
Number of Trustpilot Reviews	42	2,941
iPhone App Rating	4.6	3.8
Number of iPhone App Reviews	38	3,900
Android App Rating	3.9	4.1
Number of Android App Reviews	347	3,040

Sources

• https://www.trustpilot.com/review/capsulecrm.com
• https://www.trustpilot.com/review/nextiva.com
• https://apps.apple.com/us/app/capsule-crm/id660292932
• https://apps.apple.com/us/app/nextiva-app/id738802901
• https://play.google.com/store/apps/details?id=com.zestia.mobile&hl=en_US&gl=US
• https://play.google.com/store/apps/details?id=com.nextiva.nextivaapp.android&hl=en_US&gl=US

Capsule vs Nextiva Pricing

	Capsule	Nextiva
Free Plan	Yes	No
Free Plan Limits	Two users & 250 contacts	NA
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Starter	Essential
Cheapest Plan Cost Per Month	$38	$35.95
Mid Priced Plan Name	Growth	Professional
Mid Priced Plan Cost Per Month	$38	$35.95
Top Plan Name	Ultimate	Enterprise
Top Plan Cost Per Month	$75	$45.95

Capsule vs Nextiva Features

Capsule Starter vs Nextiva Essential

Capsule Starter	Nextiva Essential
Everything in Free 30,000 Contacts 1 Sales Pipeline 1 Project Board 50 Custom Fields 5 Email Templates 1 Shared Mailbox 10 AI Content Assists Activity Reporting Key integrations	Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

Capsule Growth vs Nextiva Professional

Capsule Growth	Nextiva Professional
Everything in Starter 60,000 Contacts 5 Sales Pipelines 5 Project Boards 150 Custom Fields 50 Email Templates 3 Shared Mailboxes 1000 AI Content Assists Important Fields Workflow Automation Custom Activity Types Advanced Sales Reporting User Roles & Permissions	Unlimited conference calls, 40 participants Unlimited video conferencing Screensharing Auto attendant (multi-level) Mobile and Desktop SMS/MMS Salesforce/HubSpot Integrations Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

Capsule Ultimate vs Nextiva Enterprise

Capsule Ultimate

Nextiva Enterprise

Everything in Advanced 240,000 Contacts 100 Sales Pipelines 100 Project Boards Unlimited Custom Fields 1000 Email Templates 10 Shared Mailboxes 1000 AI Content Assists Implementation Support Import Assistance Custom Training Dedicated Account Manager Ongoing Priority Support

Unlimited participants on voice & video conferencing Call recording Unlimited video conference recording Voicemail transcription Microsoft Teams/ Enterprise Integrations Single Sign On Unlimited video conferencing Screensharing Auto attendant (multi-level) Mobile and Desktop SMS/MMS Salesforce/HubSpot Integrations Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax

Capsule vs Nextiva Integrations

Capsule	Nextiva
Transpond Xero Zapier FreshBooks Mailchimp Sage FreeAgent Microsoft Google QuickBooks	Zoho Salesforce Hubspot Zendesk Netsuite Workbooks ServiceNow Bullhorn Microsoft Dynamics SugarCRM

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Capsule	Nextiva
API	Yes	No
Outlook Integration	Yes	Yes
Gmail Integration	Yes	Yes
QuickBooks Integration	Yes	No
Shopify Integration	No	No
WordPress Integration	No	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	No
Facebook Integration	No	No
LinkedIn Integration	No	No
Twitter/X Integration	No	No
Google Calendar Integration	Yes	Yes
Excel Integration	No	No
Office 365 Integration	No	No
Google Sheets Integration	No	Yes
Xero Integration	Yes	No
Notion Integration	No	No
Asana Integration	No	No
Trello Integration	No	No
Zapier Integration	Yes	No
Invoicing	No	No
Marketing Automation	Yes	No
Email Marketing	No	No
SMS & Text Messaging	No	Yes
Project Management	Yes	No
AI	Yes	No
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	No	No
Inventory Management	No	No
Quoting	Yes	No
Drip Marketing	No	No
Customer Portal	No	Yes
Appointment Scheduling	Yes	No
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	No
Call Recording	No	Yes
Call Tracking	Yes	Yes
Task Management	Yes	No
Paypal & Payment Processing	Yes	No
Document Management	Yes	No
Shared Inbox	Yes	No
Create Landing Pages	No	No
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	No
Document Storage	Yes	No
Mapping	No	No

Capsule vs Nextiva Industry Specific CRM Solutions

The following comparison looks at whether or not Capsule or Nextiva have dedicated landing pages explaining how their CRM software could be used for each industry.

	Capsule	Nextiva
Accountants & Accounting Firms	Yes	Yes
Architects & Architecture Firms	Yes	No
Automotive Industry	No	Yes
Banks & Banking	No	No
Call Centers	No	Yes
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	Phone but not CRM for nonprofits
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	No
Consultants & Consulting Firms	Yes	No
Construction	Yes	No
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	No
Customer Service	No	No
Dentists	No	No
Doctors	Yes	No
Ecommerce	No	No
Email Marketing	No	No
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	No	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	Yes
Graphic Designers & Creatives	Yes	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	No	Yes
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	Yes	Yes
Logistics	No	Yes
Manufacturing	Yes	No
Marketing	No	No
Mortgage Brokers & Loan Offices	No	No
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	Yes	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Phone but not CRM for real estate
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	No
Schools	Yes	Yes
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	No
Therapists	No	No
Tour Operators	Yes	No
Travel Agents	Yes	No
Universities, College & Higher Education	No	Yes
Web Designers	No	No
Wholesalers & Distributors	Yes	No

Capsule vs Nextiva Pros & Cons

Capsule Pros Available free plan Integrates well with Google Workspace and Microsoft 365 Sales pipeline dashboard is very crisp and clear	Nextiva Pros Lots of collaboration features Auto-attendant feature Track leads and manage customer relationships
Capsule Cons Lack of user permissions Suited to companies managing recurring agreements Need to dig deep to find some of the functionality	Nextiva Cons Lot of bugs in the Nextiva mobile app Few management features Customer support

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